Lead Technical Field Engineer-Communications Services Officer at Unisys: A Deep Dive

Unisys is seeking a highly motivated and skilled Lead Technical Field Engineer-Communications Services Officer to join our team in Canberra, Australian Capital Territory. This role is critical in ensuring the seamless operation of our messaging systems, providing comprehensive support, and maintaining high levels of security. If you have a strong background in messaging systems, excellent problem-solving skills, and a passion for technology, this is an excellent opportunity to advance your career with a global leader.

Role Overview

The Lead Technical Field Engineer-Communications Services Officer is responsible for providing comprehensive support for messaging desktop and server applications. This includes real-time monitoring of message traffic, message actioning and distribution, user account management, and after-hours notification. The role also involves providing user training and managing local accounts. To ensure complete coverage, the position requires participation in a 24/7 shift roster.

A Day in the Life

Your typical day might include: * **Monitoring Messaging Systems:** Continuously monitor message traffic to identify and resolve issues promptly. * **Message Actioning and Distribution:** Ensure timely and accurate delivery of messages. * **User Account Management:** Manage user accounts, including creation, modification, and deletion. * **Providing User Training:** Conduct training sessions to educate users on messaging applications. * **Troubleshooting Issues:** Diagnose and resolve technical issues related to messaging systems. * **Collaborating with IT Teams:** Work with other IT professionals to address complex problems. * **Documenting Procedures:** Maintain detailed documentation of messaging systems and procedures. * **Participating in Shift Work:** Cover shifts as needed to ensure 24/7 support.

Why Canberra, Australian Capital Territory?

Canberra offers a unique blend of urban sophistication and natural beauty. As the capital city of Australia, it boasts world-class cultural institutions, a thriving arts scene, and a diverse culinary landscape. The city is also known for its excellent quality of life, with top-rated schools, healthcare facilities, and a strong sense of community. Living in Canberra provides ample opportunities for outdoor activities, with numerous parks, lakes, and nature reserves.

Career Path

Unisys is committed to the growth and development of our employees. This role can lead to various career paths within the company, such as: * **Senior Messaging Engineer:** Lead and mentor a team of messaging engineers. * **IT Systems Architect:** Design and implement complex IT systems. * **Project Manager:** Manage IT projects from inception to completion. * **IT Security Specialist:** Focus on the security of IT systems and data. * **Team Lead:** Oversee a team of technical support staff.

Salary and Benefits

The salary range for this position is competitive and commensurate with experience. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including: * Health Insurance * Paid Time Off * Retirement Savings Plan * Employee Assistance Program * Life Insurance * Disability Insurance

Unisys Culture

Unisys is proud to be an equal opportunity employer that values diversity and inclusion. We foster a collaborative and supportive work environment where every employee is encouraged to reach their full potential. Our commitment to innovation and excellence drives us to deliver exceptional technology solutions to our clients.

How to Apply

If you are interested in this exciting opportunity, please submit your application through the Unisys careers website. Ensure that your resume highlights your relevant skills and experience, particularly your experience with messaging systems and security clearances.

Frequently Asked Questions (FAQs)

**Q1: What is the required security clearance for this role?** A: The role requires a mandatory NV2 AGSVA security clearance. **Q2: What are the key skills required for this position?** A: Key skills include experience in a messaging desktop environment, message delivery and distribution, and account administration. **Q3: Is shift work required for this role?** A: Yes, the role requires participation in a 24/7 shift roster. **Q4: What opportunities for professional development are available?** A: Unisys offers various professional development and training opportunities to help employees grow their skills and advance their careers. **Q5: What is the company's commitment to diversity and inclusion?** A: Unisys is an equal opportunity employer that values diversity and inclusion, considering all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. **Q6: What kind of support will I receive in this role?** A: You'll be part of a collaborative team and receive support from experienced colleagues and management. **Q7: What technologies will I be working with?** A: You will be working with various messaging technologies, including messaging desktop and server applications. **Q8: How does Unisys support work-life balance?** A: Unisys offers flexible work arrangements where possible and promotes a culture that values work-life balance. **Q9: What is the interview process like?** A: The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with hiring managers and team members. **Q10: What growth opportunities are available within Unisys?** A: Unisys provides ample opportunities for career advancement through internal promotions, training programs, and mentorship opportunities. In conclusion, the Lead Technical Field Engineer-Communications Services Officer role at Unisys in Canberra, Australian Capital Territory, offers a unique opportunity to work with cutting-edge technologies, contribute to mission-critical projects, and grow your career with a global leader. If you have the required skills and experience, we encourage you to apply.