On-Site Service Engineer – AI Data Center in Childress, Texas

Role Overview

Unisys is seeking a skilled and experienced On-Site Service Engineer (OSE) to support our enterprise data center and server environments, with a focus on next-generation AI platforms, at our Dell OSE location in Childress, Texas. This is a hands-on, customer-facing role where you will be responsible for maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. While prior AI experience isn't mandatory, a strong foundation in data center and server fundamentals is essential for success.

A Day in the Life

As an On-Site Service Engineer, your day-to-day activities will include:

• Providing on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Performing hardware maintenance, including server builds, swaps, component replacements, and firmware updates.
• Troubleshooting system issues across hardware, firmware, and operating systems, escalating when necessary.
• Supporting both reactive and preventive maintenance, following established procedures.
• Collaborating with internal teams and customers during service events to ensure clear communication and efficient resolution.
• Documenting work performed meticulously and contributing to shared knowledge and best practices.
• Participating in on-call rotations and providing extended coverage when needed.

Why Childress, Texas?

Childress, Texas, offers a unique blend of small-town charm and accessibility to larger metropolitan areas. Working in Childress provides a lower cost of living compared to major cities, a tight-knit community, and a slower pace of life, which can be appealing to those seeking a better work-life balance. The location also offers opportunities for outdoor activities and exploration of the Texas landscape.

Career Path

At Unisys, we are committed to fostering the growth and development of our employees. This On-Site Service Engineer role provides a solid foundation for a career in data center operations and AI platform support. Potential career paths include:

• Senior On-Site Service Engineer
• Data Center Operations Manager
• AI Platform Support Specialist
• Technical Team Lead
• Solutions Architect

Salary & Benefits

The estimated salary range for this On-Site Service Engineer position in Childress, Texas is $70,000 to $110,000 per year. Unisys offers a comprehensive benefits package, including:

• Competitive salary commensurate with experience
• Comprehensive health insurance coverage (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• 401(k) retirement savings plan with company match
• Employee stock purchase program
• Life insurance and disability coverage
• Professional development and training opportunities
• Tuition reimbursement program
• Employee assistance program (EAP)
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Wellness programs
• Employee discounts on various products and services
• Opportunities for advancement within the company
• A supportive and collaborative work environment
• Access to cutting-edge technology and tools

Unisys Culture

Unisys is a global technology solutions company committed to helping our clients solve their most pressing business challenges. We foster a culture of innovation, collaboration, and inclusivity. We value diversity and believe that our employees are our greatest asset. We are committed to providing a supportive and challenging work environment where our employees can thrive.

How to Apply

If you are a motivated and experienced On-Site Service Engineer with a passion for data center operations and AI platforms, we encourage you to apply. Please submit your resume and cover letter through the Unisys careers website.

Frequently Asked Questions (FAQ)

1. What is the primary responsibility of an On-Site Service Engineer?
   The primary responsibility is to provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
2. What kind of hardware maintenance will I be performing?
   You will be performing hardware maintenance including server builds, swaps, component replacements, and firmware updates.
3. What operating systems should I be familiar with?
   Familiarity with Linux or similar operating systems is essential.
4. Is prior AI experience required?
   No, prior AI experience is not required. Strong data center and server fundamentals are what matter most.
5. What are the physical requirements of the job?
   The ability to lift up to 50 lbs and travel to customer sites is required.
6. What kind of schedule should I expect?
   You should be able to support flexible/on-call schedules.
7. Are certifications required?
   Dell or other vendor certifications are a plus, but not required.
8. What opportunities for professional development are available?
   Unisys offers professional development and training opportunities, as well as a tuition reimbursement program.
9. What is the company culture like at Unisys?
   Unisys fosters a culture of innovation, collaboration, and inclusivity.
10. Is this role eligible for relocation assistance?
    Relocation assistance is considered on a case-by-case basis. Speak with the recruiter for details.