On-Site Service Engineer – AI Data Center - Childress, Texas

Role Overview

Unisys is seeking a skilled On-Site Service Engineer (OSE) to provide critical support for our enterprise data center and server environments, with a focus on next-generation AI platforms, located in Childress, Texas. This is a hands-on, customer-facing role where you will ensure maximum uptime, resolve complex hardware issues, and deliver exceptional on-site service. While prior experience with AI platforms is advantageous, we prioritize a strong foundation in data center and server fundamentals.

A Day in the Life

As an On-Site Service Engineer, your day will be dynamic and challenging. You will be responsible for maintaining the operational integrity of Dell server and data center systems. This includes:

• Responding to and resolving hardware incidents, minimizing downtime.
• Performing hardware maintenance tasks such as server builds, component swaps, and firmware updates.
• Troubleshooting system issues across hardware, firmware, and operating systems (primarily Linux-based).
• Following established procedures for both reactive and preventive maintenance.
• Collaborating closely with internal teams and customers to ensure clear communication and efficient issue resolution.
• Creating detailed documentation of work performed and contributing to shared knowledge and best practices.
• Participating in on-call rotations to provide support outside of standard business hours.

Why Childress, Texas?

Childress, Texas, offers a unique opportunity to combine a rewarding career with a relaxed lifestyle. Located in a strategic area for data center operations, this location provides a lower cost of living compared to major metropolitan areas. Employees also enjoy a close-knit community and easy access to outdoor recreational activities. Working in Childress means:

• A lower cost of living, allowing for greater financial flexibility.
• A shorter commute, saving valuable time and reducing stress.
• A friendly and supportive community.
• Access to outdoor activities such as hunting, fishing, and hiking.

Career Path

Unisys is committed to the growth and development of its employees. As an On-Site Service Engineer, you will have opportunities to advance your career within the organization. Potential career paths include:

• Senior On-Site Service Engineer: Taking on more complex technical challenges and mentoring junior engineers.
• Data Center Operations Manager: Overseeing the overall operations of a data center facility.
• Systems Engineer: Focusing on the design and implementation of data center infrastructure.
• AI Platform Specialist: Developing expertise in supporting and optimizing AI platforms.

Salary & Benefits

Unisys offers a competitive salary and benefits package to attract and retain top talent. The salary range for this position is estimated between $70,000 and $110,000 annually, depending on experience and qualifications. Benefits include:

• Comprehensive health insurance (medical, dental, vision).
• Paid time off (vacation, sick leave, holidays).
• Retirement savings plan (401k) with company match.
• Employee stock purchase plan.
• Life insurance and disability coverage.
• Professional development opportunities.
• Training and certification programs.
• Employee assistance program (EAP).
• Flexible spending accounts (FSA).
• Health savings account (HSA).
• Paid parental leave.
• Tuition reimbursement.

Unisys Culture

At Unisys, we foster a culture of innovation, collaboration, and inclusivity. We value diversity and believe that our differences make us stronger. We are committed to providing a workplace where all employees feel respected, valued, and empowered to contribute their best work. We offer:

• A diverse and inclusive work environment.
• Opportunities for professional growth and development.
• A collaborative and supportive team environment.
• A commitment to work-life balance.
• A focus on innovation and customer satisfaction.

How to Apply

If you are a highly motivated and skilled On-Site Service Engineer with a passion for technology and a commitment to customer satisfaction, we encourage you to apply. To apply for this position, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for this role.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an On-Site Service Engineer?
   The On-Site Service Engineer is responsible for providing on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime. This includes hardware maintenance, troubleshooting, and collaboration with internal teams and customers.
2. What qualifications are required for this role?
   Candidates should have 3-5+ years of experience in technical support, field service, or data center roles, along with an Associate or Bachelor’s degree in IT or a related field (or equivalent experience). Hands-on skills with server components and familiarity with Linux or similar operating systems are also required.
3. Is prior experience with AI platforms required?
   While prior experience with AI platforms is a plus, it is not required. We prioritize a strong foundation in data center and server fundamentals, along with a willingness to learn and support emerging technologies.
4. What is the salary range for this position?
   The salary range for this position is estimated between $70,000 and $110,000 annually, depending on experience and qualifications.
5. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee stock purchase plan, life insurance, disability coverage, and professional development opportunities.
6. What is the work environment like at Unisys?
   Unisys fosters a culture of innovation, collaboration, and inclusivity. We value diversity and are committed to providing a workplace where all employees feel respected, valued, and empowered.
7. What are the opportunities for career advancement?
   As an On-Site Service Engineer, you will have opportunities to advance your career within the organization. Potential career paths include Senior On-Site Service Engineer, Data Center Operations Manager, Systems Engineer, and AI Platform Specialist.
8. Is this role customer-facing?
   Yes, this is a customer-facing role. You will be interacting with customers on-site to resolve technical issues and provide support.
9. What kind of on-call support is required?
   You will be required to participate in on-call rotations to provide support outside of standard business hours.
10. Where is this position located?
    This position is located in Childress, Texas.