On-Site Service Engineer – AI Data Center in Lubbock, Texas

Unisys is seeking a skilled and motivated On-Site Service Engineer (OSE) to join our team in Lubbock, Texas, supporting cutting-edge AI data center environments. This is a hands-on role perfect for individuals with a strong background in data center and server maintenance who are eager to work with emerging technologies.

Role Overview

As an On-Site Service Engineer, you will be responsible for maintaining the uptime and optimal performance of Dell server and data center systems, including next-generation AI platforms. You'll be the primary point of contact for on-site hardware support, ensuring rapid issue resolution and minimal downtime for our clients. Your expertise will be crucial in performing hardware maintenance, troubleshooting complex system issues, and collaborating with both internal teams and customers to deliver exceptional service.

A Day in the Life

Your typical day will involve a mix of proactive maintenance and reactive troubleshooting. You'll start by checking system logs and performance metrics to identify potential issues before they escalate. You'll perform regular hardware maintenance tasks such as server builds, component replacements (CPUs, memory, power supplies, GPUs), and firmware updates. When issues arise, you'll use your strong troubleshooting skills to diagnose the root cause, whether it's a hardware malfunction, a firmware bug, or an operating system problem. You'll work closely with customers to keep them informed of progress and ensure their needs are met. You'll also document your work thoroughly, contributing to a shared knowledge base that helps the entire team improve.

Why Lubbock, Texas?

Lubbock is a vibrant city with a growing technology sector, offering a lower cost of living than many other tech hubs. Located in the heart of West Texas, Lubbock provides a unique blend of urban amenities and small-town charm. The city boasts a thriving arts and culture scene, a diverse culinary landscape, and a welcoming community. With Texas Tech University located in Lubbock, there's a steady influx of talent and innovation. Furthermore, Lubbock’s central location provides easy access to other major cities in Texas and the Southwest. For outdoor enthusiasts, there are numerous parks and recreational areas nearby, offering opportunities for hiking, biking, and fishing. The friendly atmosphere and affordable housing make Lubbock an attractive place to live and work.

Career Path

This On-Site Service Engineer role is an excellent stepping stone to a variety of career paths within Unisys. With experience and demonstrated expertise, you could advance to roles such as Senior On-Site Service Engineer, Data Center Manager, or Solutions Architect. You might also specialize in a particular technology area, such as AI platforms or cloud infrastructure. Unisys is committed to providing ongoing training and development opportunities to help you grow your skills and advance your career.

Salary & Benefits

The estimated salary range for this position in Lubbock, Texas, is $70,000 to $100,000 per year, commensurate with experience and qualifications. Unisys offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• 401(k) retirement plan with company match
• Employee stock purchase plan
• Life insurance and disability coverage
• Flexible spending accounts (FSA) or health savings accounts (HSA)
• Professional development opportunities
• Tuition reimbursement program
• Employee assistance program (EAP)
• Wellness programs
• Paid parental leave

Unisys Culture

Unisys is a global technology solutions company committed to helping our clients solve their most pressing business challenges. We foster a culture of innovation, collaboration, and continuous learning. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and respected. We encourage our employees to take ownership of their work and to make a difference. We believe in providing our employees with the resources and support they need to succeed.

How to Apply

If you are a motivated and experienced On-Site Service Engineer with a passion for technology and a commitment to customer service, we encourage you to apply! Please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant experience and skills, and explain why you are interested in this role and in working for Unisys.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an On-Site Service Engineer?

   The key responsibilities include providing on-site support for Dell server and data center systems, performing hardware maintenance, troubleshooting system issues, and collaborating with internal teams and customers.

2. What qualifications are required for this role?

   The required qualifications include 3-5+ years of experience in technical support, field service, or data center roles, an Associate or Bachelor’s degree in IT or a related field (or equivalent experience), and hands-on skills with server components.

3. Is prior AI experience required?

   No, prior AI experience is not required. Strong data center and server fundamentals are what matter most.

4. What is the work environment like?

   The work environment is a mix of on-site work at customer data centers and collaboration with internal teams. You'll need to be comfortable working independently and communicating clearly with customers.

5. What opportunities are there for professional development?

   Unisys offers a variety of professional development opportunities, including training programs, tuition reimbursement, and opportunities to attend industry conferences.

6. What is the on-call schedule like?

   You will be required to participate in on-call rotations and support extended coverage when needed.

7. What type of hardware will I be working on?

   You will be primarily working on Dell server and data center systems, including next-generation AI platforms.

8. What kind of operating systems experience is needed?

   Familiarity with Linux or similar operating systems is required.

9. What are the physical requirements of the job?

   The job requires the ability to lift up to 50 lbs and travel to customer sites.

10. How does Unisys support diversity and inclusion?

    Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.