On-Site Service Engineer – AI Data Center - Childress, Texas

Role Overview

Unisys Corporation is seeking a highly motivated and experienced On-Site Service Engineer (OSE) to support our enterprise data center and server environments, with a focus on next-generation AI platforms. This is a hands-on, customer-facing role that requires a strong understanding of data center infrastructure, server hardware, and troubleshooting techniques. While prior AI experience is beneficial, a solid foundation in data center and server fundamentals is essential for success in this position. As an OSE, you will be responsible for maintaining uptime, resolving complex hardware issues, and delivering exceptional on-site service to our clients in the Childress, Texas area.

A Day in the Life

As an On-Site Service Engineer, your day-to-day tasks will vary depending on the needs of our clients and the nature of the issues that arise. However, a typical day might include:

• Responding to service requests and incidents reported by customers, ensuring timely and effective resolution.
• Performing hardware maintenance tasks such as server builds, component replacements, and firmware updates.
• Troubleshooting system issues related to hardware, firmware, and operating systems, escalating complex problems to senior engineers or vendor support when necessary.
• Collaborating with internal teams and customers during service events to ensure clear communication and seamless resolution.
• Documenting all work performed, including troubleshooting steps, resolutions, and configurations, to contribute to our shared knowledge base.
• Participating in on-call rotations to provide after-hours support and address urgent issues.
• Conducting preventive maintenance activities to identify and address potential problems before they impact system performance.
• Staying up-to-date on the latest technologies and trends in data center infrastructure and server hardware.

Why Childress, Texas?

Childress, Texas offers a unique blend of small-town charm and modern amenities. Located in the heart of the Texas Panhandle, Childress provides a lower cost of living compared to larger metropolitan areas, allowing you to stretch your budget further. The community is known for its friendly atmosphere and strong sense of community, making it an ideal place to raise a family or enjoy a more relaxed lifestyle. While the role is based in Childress, there may be occasional opportunities to travel to other customer sites in the region.

Career Path

Unisys is committed to providing employees with opportunities for career growth and development. As an On-Site Service Engineer, you can advance your career in several directions. You might specialize in a particular area of data center technology, such as AI platforms or server virtualization. Alternatively, you could move into a more senior role, such as a lead engineer or a technical manager. Unisys also offers opportunities to pursue certifications and training to enhance your skills and knowledge. We believe in promoting from within and empowering our employees to reach their full potential.

Salary & Benefits

The salary for the On-Site Service Engineer role is competitive and commensurate with your experience and skills. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Paid time off (PTO) for vacation, sick leave, and holidays
• 401(k) retirement savings plan with company matching contributions
• Employee stock purchase program (ESPP)
• Life insurance and disability coverage
• Tuition reimbursement for eligible employees
• Employee assistance program (EAP)
• Flexible spending accounts (FSA)

Unisys Culture

At Unisys, we foster a culture of innovation, collaboration, and customer focus. We believe that our employees are our greatest asset, and we are committed to providing a supportive and inclusive work environment where everyone can thrive. We value diversity and celebrate the unique perspectives and experiences that each employee brings to the table. We also encourage our employees to give back to the community through volunteer opportunities and charitable initiatives. Unisys is a place where you can make a difference and build a rewarding career.

How to Apply

If you are a highly motivated and experienced On-Site Service Engineer with a passion for data center technology, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of an On-Site Service Engineer?

   The key responsibilities include providing on-site support, performing hardware maintenance, troubleshooting system issues, collaborating with internal teams and customers, and documenting work performed.

2. What qualifications are required for this role?

   The required qualifications include experience supporting servers or data center hardware, hands-on skills with server components, familiarity with Linux, strong troubleshooting abilities, and willingness to learn emerging technologies.

3. Is prior AI experience required?

   No, prior AI experience is not required. A strong foundation in data center and server fundamentals is what matters most.

4. What is the work environment like?

   The work environment is customer-facing and requires working independently on-site and communicating clearly with customers.

5. What opportunities are there for career advancement?

   Unisys offers opportunities to specialize in data center technology, move into senior roles, and pursue certifications and training.

6. What is the salary range for this role?

   The salary is competitive and commensurate with experience and skills.

7. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package including medical, dental, and vision insurance, paid time off, a 401(k) plan, and tuition reimbursement.

8. What is the company culture like?

   Unisys fosters a culture of innovation, collaboration, and customer focus.

9. Where is the job located?

   The job is located in Childress, Texas.

10. Is this a remote position?

    No, this is an on-site position located in Childress, Texas.