Reporting Manager - Canberra, ACT

Role Overview

The Reporting Manager role at Unisys in Canberra, ACT, is a critical position responsible for overseeing and enhancing IT service management practices across the organization. This role focuses on developing, owning, and delivering scheduled reporting, ensuring leadership has clear visibility of service performance, risks, and improvement opportunities. The Reporting Manager acts as a central connection point between IT teams, service providers, and business stakeholders, driving continual improvement and ensuring that all service management activities align with organizational requirements. This position demands a strong understanding of data analysis, reporting methodologies, and the ability to translate complex data into actionable insights.

Day in the Life

A typical day for the Reporting Manager involves a variety of tasks centered around data analysis, report creation, and stakeholder engagement. The day might begin with reviewing the performance of automated reporting pipelines to ensure data accuracy and timely delivery. A significant portion of the day is spent designing and refining Power BI dashboards to provide actionable insights on SLAs, KPIs, incident trends, and change performance. This often involves collaborating with technical teams and service providers to validate data sources and maintain alignment with organizational requirements. The Reporting Manager also leads continual improvement initiatives by analyzing service performance data, identifying trends and systemic issues, and recommending targeted process or operational enhancements. Presenting insights and facilitating discussions with operational teams and senior leadership to enable data-driven decision-making is another key aspect of the role. Additionally, the Reporting Manager maintains and updates process documentation, reporting workflows, and data dictionaries to ensure transparency and audit readiness.

Why Canberra, ACT?

Canberra, the capital city of Australia, offers a unique blend of urban sophistication and natural beauty. As the center of the Australian government, Canberra provides a stable and professional environment, making it an ideal location for a career in IT service management. The city boasts a high quality of life, with excellent schools, healthcare facilities, and a thriving cultural scene. Canberra is also known for its well-planned infrastructure and green spaces, providing a balanced lifestyle for its residents. Working in Canberra offers opportunities to engage with government agencies and contribute to significant national projects. The city's growing technology sector also provides ample opportunities for professional development and career advancement.

Career Path

The Reporting Manager role offers a clear career path within Unisys. Starting in this position provides opportunities to develop expertise in IT service management, data analysis, and stakeholder engagement. With experience and proven performance, the Reporting Manager can advance to roles such as Senior Service Management Analyst, Service Delivery Manager, or even IT Service Management Consultant. These roles involve greater responsibility in managing service delivery, leading strategic initiatives, and consulting with clients to improve their IT service management practices. Continuous learning and professional certifications, such as ITIL Expert, can further enhance career prospects within Unisys.

Salary & Benefits

The salary for a Reporting Manager in Canberra, ACT, typically ranges from $110,000 to $150,000 AUD per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including health insurance, paid time off, and retirement savings plans. Health insurance typically covers medical, dental, and vision care, ensuring employees have access to quality healthcare services. Paid time off includes vacation days, sick leave, and holidays, providing employees with opportunities to rest and recharge. Retirement savings plans, such as 401(k) or superannuation, help employees save for their future financial security. Unisys also offers additional benefits such as life insurance, disability coverage, and employee assistance programs to support employees' overall well-being.

Unisys Culture

Unisys fosters a culture of innovation, collaboration, and customer focus. The company values its employees and provides opportunities for professional development and growth. Unisys encourages employees to think creatively, challenge the status quo, and contribute to the company's success. The company promotes diversity and inclusion, creating a welcoming and supportive environment for all employees. Unisys also emphasizes corporate social responsibility, engaging in initiatives that benefit the community and protect the environment. Employees at Unisys are passionate about technology and committed to delivering exceptional service to their clients.

How to Apply

To apply for the Reporting Manager position at Unisys in Canberra, ACT, interested candidates should visit the Unisys careers website. The website provides detailed information about the position requirements, responsibilities, and qualifications. Applicants should submit a resume and cover letter highlighting their relevant experience, skills, and education. The application process may also include assessments and interviews to evaluate candidates' suitability for the role. Unisys is an equal opportunity employer and welcomes applications from qualified candidates of all backgrounds.

FAQ

1. What are the key responsibilities of a Reporting Manager at Unisys?

The Reporting Manager is responsible for developing, managing, and delivering scheduled reporting across all service management processes. This includes designing and maintaining Power BI dashboards, ensuring data accuracy, automating reporting pipelines, leading continual improvement initiatives, and facilitating discussions with stakeholders.

2. What qualifications are required for this role?

A bachelor's degree in IT, Business, or a related field is required. Experience in IT service management, proficiency in Power BI, strong analytical and communication skills, and knowledge of ITIL framework are also essential.

3. What is the typical career path for a Reporting Manager at Unisys?

The Reporting Manager can advance to roles such as Senior Service Management Analyst, Service Delivery Manager, or IT Service Management Consultant with experience and proven performance. Continuous learning and professional certifications can further enhance career prospects.

4. What is the salary range for this position in Canberra, ACT?

The salary for a Reporting Manager in Canberra, ACT, typically ranges from $110,000 to $150,000 AUD per year, depending on experience and qualifications.

5. What benefits does Unisys offer to its employees?

Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, life insurance, disability coverage, and employee assistance programs.

6. What is the work environment like at Unisys?

Unisys fosters a culture of innovation, collaboration, and customer focus. The company values its employees and provides opportunities for professional development and growth. Diversity and inclusion are also emphasized.

7. How can I apply for the Reporting Manager position at Unisys?

Interested candidates should visit the Unisys careers website and submit a resume and cover letter highlighting their relevant experience, skills, and education.

8. Is security clearance required for this role?

Yes, this role requires a mandatory NV1 or NV2 AGSVA security clearance.

9. What tools are used for reporting in this role?

The primary tool used for reporting is Power BI. Experience with other reporting tools and databases is also beneficial.

10. What is the significance of Canberra as a location for this role?

Canberra offers a stable and professional environment as the center of the Australian government, with a high quality of life and a growing technology sector.