Senior Chatbot/Voice Enablement Developer at Unisys: Budapest, Hungary

Role Overview

As a Senior Chatbot/Voice Enablement Developer at Unisys in Budapest, Hungary, you will play a crucial role in designing, developing, and implementing enterprise-grade conversational AI solutions. This position requires a blend of software engineering expertise and specialized knowledge in chatbot and voice assistant technologies. You will be responsible for building and optimizing intelligent conversational systems that enhance user experience and streamline business processes across Unisys platforms.

A Day in the Life

Your daily activities will include: * Designing and developing chatbot and voice solutions using Azure Bot Service, Power Virtual Agents, and integrations with platforms like Genesys, Twilio, and Microsoft Teams. * Implementing and optimizing LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses. * Integrating conversational systems with Unisys platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. * Ensuring compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility). * Monitoring and improving performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT. * Collaborating cross-functionally with product and engineering teams. * Mentoring junior developers and establishing best practices. * Staying up-to-date with the latest advancements in conversational AI and related technologies.

Why Budapest?

Budapest offers a unique blend of rich history, vibrant culture, and modern innovation. The city is a growing hub for technology and provides a high quality of life with affordable living costs compared to other major European cities. Working in Budapest allows you to experience a diverse and dynamic environment while contributing to cutting-edge technology projects at Unisys.

Career Path

At Unisys, career growth is highly encouraged. Starting as a Senior Chatbot/Voice Enablement Developer, you can advance to roles such as: * Lead Conversational AI Developer * AI Architect * Principal Engineer * Team Lead * Management positions within the engineering or product teams. Continuous learning and development opportunities are provided to help you expand your skills and advance your career within Unisys. ## Salary & Benefits The salary range for a Senior Chatbot/Voice Enablement Developer in Budapest is competitive, typically ranging from $120,000 to $180,000 USD annually, adjusted for local currency and cost of living. Actual salary may vary based on experience, skills, and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including: * Monthly gross 44.200 HUF cafeteria * SZEP Card and programs around kindergarten/nursery support, housing support, commuting support * Private Health Insurance - Premium Package * Life & accident insurance * Home office support net 9000 HUF a Month * Great team environment * Learning and training opportunities * Paid time off ## Unisys Culture Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. The company is committed to providing a workplace where everyone feels valued, respected, and has the opportunity to contribute to their fullest potential. This includes providing reasonable accommodations for individuals with disabilities. ## How to Apply Interested candidates are encouraged to apply through the Unisys career website. Please submit your resume and a cover letter highlighting your relevant experience and skills. Be sure to include specific examples of your work with chatbot and voice technologies. ## Frequently Asked Questions (FAQ) **1. What qualifications are necessary for this role?** *Answer:* A minimum of 5 years of software engineering experience with at least 3 years in conversational AI (chat and voice) is required. Expertise in Azure Bot Service, Power Virtual Agents, LLM pipelines, ASR/TTS, RAG, Python, C#, and REST APIs is also essential. **2. What does the interview process look like?** *Answer:* The interview process typically involves an initial screening, a technical interview, and a final interview with the hiring manager. You may be asked to complete a coding challenge or present a project related to conversational AI. **3. What opportunities for professional development are available?** *Answer:* Unisys offers various learning and training opportunities, including online courses, workshops, and conferences. Employees are encouraged to pursue certifications and expand their knowledge in relevant areas. **4. What is the work environment like?** *Answer:* Unisys fosters a collaborative and inclusive work environment. Teams are encouraged to share ideas and work together to solve complex problems. The company values innovation and continuous improvement. **5. Is remote work possible?** *Answer:* This position is based in Budapest, Hungary, but may offer some flexibility for remote work depending on the team and project requirements. Home office support is provided. **6. How does Unisys support employee well-being?** *Answer:* Unisys offers a comprehensive benefits package that includes health insurance, life insurance, and employee assistance programs. The company also promotes work-life balance and encourages employees to take advantage of paid time off. **7. What are the main challenges in this role?** *Answer:* The main challenges include keeping up with the rapid pace of innovation in conversational AI, ensuring the security and compliance of conversational systems, and optimizing performance to meet user expectations. **8. What is the team structure?** *Answer:* The Senior Chatbot/Voice Enablement Developer will be part of a cross-functional team that includes product managers, engineers, and designers. The team works in an agile environment and collaborates closely to deliver high-quality conversational AI solutions. **9. How does Unisys handle diversity and inclusion?** *Answer:* Unisys is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. The company has various initiatives in place to promote diversity and inclusion, including employee resource groups and diversity training programs. **10. What tools and technologies will I be using?** *Answer:* You will primarily be using Azure Bot Service, Power Virtual Agents, LLM pipelines, ASR/TTS, RAG, Python, C#, REST APIs, and various cloud-based tools and technologies. Familiarity with these tools is highly desirable.