## Senior Chatbot/Voice Enablement Developer at Unisys: Vilnius, Lithuania Are you a skilled software engineer with a passion for conversational AI? Do you thrive in a fast-paced, agile environment where you can make a real impact? If so, Unisys is looking for a talented Senior Chatbot/Voice Enablement Developer to join our team in Vilnius, Lithuania. In this role, you will be responsible for designing, developing, and implementing enterprise-grade chatbot and voice solutions using cutting-edge technologies such as Azure Bot Service, Power Virtual Agents, and LLM pipelines. You will also integrate these systems with Unisys platforms and ensure compliance with global security standards. **Role Overview** As a Senior Chatbot/Voice Enablement Developer, you will be at the forefront of Unisys' efforts to leverage conversational AI to improve customer experience and streamline internal processes. Your responsibilities will span the entire lifecycle of chatbot and voice solutions, from initial design to ongoing optimization. You'll collaborate closely with product managers, engineers, and other stakeholders to understand business requirements and translate them into technical specifications. You'll then use your expertise in Azure, LLM/NLU orchestration, and backend development to build robust and scalable solutions. Your work will directly impact the efficiency and effectiveness of Unisys' operations, making this a highly visible and rewarding role. **A Day in the Life** Here's a glimpse of what a typical day might look like in this role: * **Morning:** Start the day by reviewing the performance of existing chatbots and voice solutions. Analyze key metrics such as containment rate, latency, and CSAT to identify areas for improvement. * **Mid-morning:** Participate in a sprint planning meeting with the agile team. Discuss upcoming tasks, assign responsibilities, and estimate timelines. * **Afternoon:** Work on implementing a new feature for a chatbot, such as integrating with a new API or improving the accuracy of natural language understanding. Write code in Python or C# and test your changes thoroughly. * **Late Afternoon:** Collaborate with a junior developer to troubleshoot a problem with a voice bot. Share your knowledge and provide guidance on best practices. * **Evening:** Monitor the deployment of a new chatbot version to production. Ensure that everything is running smoothly and address any issues that arise. **Why Vilnius, Lithuania?** Vilnius is a vibrant and rapidly growing city with a thriving tech industry. It offers a high quality of life at a reasonable cost, making it an attractive destination for professionals from around the world. Unisys' Vilnius office is located in a modern building with state-of-the-art facilities. The company offers a competitive salary and benefits package, as well as opportunities for professional development and advancement. **Career Path** This role offers excellent opportunities for career growth within Unisys. You could potentially move into a leadership position, such as a Team Lead or Architect, where you would be responsible for guiding and mentoring other developers. Alternatively, you could specialize in a particular area of conversational AI, such as LLM development or voice bot design. Unisys is committed to providing its employees with the resources and support they need to achieve their career goals. **Salary & Benefits** Unisys offers a competitive salary and benefits package that includes: * **Salary:** 4.800,00 - 6.750,00 € gross monthly, based on your competencies and skills. * **Winning Culture:** Be part of a team recognized for excellence. * **Award-winning Projects:** Contribute to impactful and innovative solutions. * **High-End Technology:** Work with the latest tools and platforms. * **Corporate Social Responsibility:** Engage in meaningful community initiatives. * **Inclusion:** A workplace that values diversity and equity. * **Learning Platform:** Access resources for continuous skill development. * **Wellbeing Program:** Support for your physical and mental health. * **Pension Scheme:** Secure your future with a comprehensive plan. * **Various Allowances:** Additional financial support to meet your needs. * **Bonus/Referral/Recognition Programs:** Get rewarded for your contributions. * **Extended Health Insurance:** Comprehensive coverage for you and your family. * **Hybrid Work Model:** Balance work and life with flexible options. * **Great Camaraderie:** A supportive and collaborative team environment. * **Free Parking & Bike Storage:** Convenient amenities for your commute. **Unisys Culture** Unisys is a company that values innovation, collaboration, and customer focus. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We encourage our employees to be creative, take risks, and challenge the status quo. We also believe in giving back to the community and supporting causes that are important to our employees. **How to Apply** If you are interested in this opportunity, please submit your resume and cover letter online. We look forward to hearing from you! **Frequently Asked Questions (FAQ)** * **What are the key skills required for this role?** The key skills include expertise in Azure Bot Service, Power Virtual Agents, LLM pipelines, backend development (Python, C#), and cloud platforms. * **What is the work environment like?** The work environment is agile, fast-paced, and collaborative. You will be working with a team of talented engineers and product managers. * **What are the opportunities for career growth?** This role offers excellent opportunities for career growth within Unisys. You could potentially move into a leadership position or specialize in a particular area of conversational AI. * **What is the salary range for this role?** The salary range is 4.800,00 - 6.750,00 € gross monthly, based on your competencies and skills. * **What are the benefits offered by Unisys?** Unisys offers a comprehensive benefits package that includes health insurance, pension plan, paid time off, and more. * **What is the company culture like?** Unisys is a company that values innovation, collaboration, and customer focus. We are committed to creating a diverse and inclusive workplace. * **Is this position remote friendly?** The position offers a hybrid work model, requiring 3 days onsite and allowing 2 days of flexible work. * **What is the interview process like?** The interview process typically involves a phone screening, a technical interview, and a final interview with the hiring manager. * **What kind of projects will I be working on?** You will be working on a variety of chatbot and voice solutions that improve customer experience and streamline internal processes. * **What is the team structure?** You will be part of a cross-functional team that includes product managers, engineers, and designers.