Senior Technical Field Engineer at Unisys: Powering Seamless Technology Solutions

Are you a highly skilled and motivated IT professional with a passion for providing exceptional technical support? Unisys is seeking a Senior Technical Field Engineer to join our dynamic team. In this role, you'll be at the forefront of ensuring our clients' technology infrastructure runs smoothly and efficiently. Based in Canberra, ACT, Perth, WA, Sydney, NSW, or Melbourne, VIC, Australia, you'll play a crucial role in delivering top-notch support services and maintaining client satisfaction.

Role Overview: Your Mission as a Senior Technical Field Engineer

As a Senior Technical Field Engineer, you will be responsible for installing, diagnosing, maintaining, and servicing a wide range of computer-related products, including desktop/laptop computers, printers, and peripherals. You'll provide both remote and on-site Level 2 and Level 3 support, resolving complex issues that require deep technical expertise. Your role will involve managing physical support for end-user equipment, collaborating with other service partners, and providing expert advice and assistance to end-users. Your commitment to professionalism and customer satisfaction will be paramount in ensuring the success of our client relationships.

A Day in the Life: What You'll Do Every Day

Here’s a glimpse into a typical day as a Senior Technical Field Engineer:

1. Morning: Begin your day by reviewing the incident and service request queue, prioritizing urgent issues. Coordinate with the Service Desk to understand the nature of escalated tickets and gather necessary information.
2. Mid-Morning: Travel to a client site to troubleshoot a critical hardware failure on a key server. Utilize your diagnostic skills to identify the root cause of the problem and implement a solution to restore service.
3. Lunch: Take a break to recharge and connect with colleagues. Discuss ongoing projects and share insights on emerging technologies.
4. Afternoon: Provide remote Level 3 support to a user experiencing software compatibility issues. Guide them through the necessary steps to resolve the conflict and ensure their system is functioning optimally.
5. Late Afternoon: Collaborate with a third-party vendor to install and configure new networking equipment at a client's office. Ensure seamless integration with the existing infrastructure and conduct thorough testing.
6. Evening: Document all work performed, update incident tickets with resolution details, and prepare a summary report for the day's activities. Respond to any outstanding emails or messages and prepare for the next day's tasks.

Why Canberra, Perth, Sydney, and Melbourne? Your Opportunity Awaits

Unisys has strategically chosen these locations – Canberra, Perth, Sydney, and Melbourne – for their thriving tech industries and access to top talent. Each city offers a unique blend of professional opportunities and lifestyle benefits:

• Canberra: As the capital city, Canberra boasts a strong government presence and a growing technology sector, offering stability and ample opportunities for career advancement.
• Perth: With its booming resources industry, Perth is a hub for innovation and technological development, providing a dynamic and diverse work environment.
• Sydney: A global city with a vibrant economy, Sydney is home to numerous multinational corporations and cutting-edge tech companies, making it an ideal location for ambitious professionals.
• Melbourne: Renowned for its cultural scene and strong educational institutions, Melbourne attracts top talent from around the world, fostering a collaborative and intellectually stimulating atmosphere.

Charting Your Course: Career Growth at Unisys

Unisys is committed to fostering the professional growth of its employees. The Senior Technical Field Engineer role serves as a launchpad for numerous career paths within the company. With dedication and continued development, you can advance to positions such as:

• Lead Field Engineer: Oversee a team of field engineers, providing guidance and mentorship while managing complex projects.
• Technical Support Manager: Lead a team of technical support specialists, ensuring the delivery of exceptional service and resolving escalated issues.
• Solutions Architect: Design and implement innovative technology solutions for clients, leveraging your deep technical expertise and understanding of business needs.
• Project Manager: Manage IT projects from initiation to completion, ensuring they are delivered on time and within budget.

Compensation and Perks: What You'll Receive

Unisys offers a competitive salary and benefits package designed to attract and retain top talent. The salary range for this position typically falls between $75,000 and $110,000 AUD per year, depending on experience and qualifications. In addition to a competitive salary, you'll receive:

• Comprehensive health insurance (medical, dental, vision)
• Generous paid time off (PTO) and holidays
• Retirement savings plan with company match
• Professional development opportunities and training programs
• Employee assistance program (EAP)
• Life insurance and disability coverage
• Flexible work arrangements (subject to business needs)
• Employee discounts on products and services
• Wellness programs and initiatives

The Unisys Culture: Innovation, Collaboration, and Inclusion

At Unisys, we foster a culture of innovation, collaboration, and inclusion. We believe that our employees are our greatest asset, and we are committed to creating a work environment where everyone feels valued, respected, and empowered to contribute their best. We embrace diversity and celebrate the unique perspectives and experiences that each individual brings to our team. We encourage continuous learning and provide ample opportunities for professional growth and development.

Ready to Join Our Team? Apply Today!

If you're ready to take your career to the next level and join a company that values your skills and contributions, we encourage you to apply for the Senior Technical Field Engineer position at Unisys. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions

1. What is the work environment like at Unisys? Unisys offers a collaborative and inclusive work environment where employees are encouraged to innovate and contribute their best.
2. What opportunities are there for professional development? Unisys provides ample opportunities for professional development, including training programs, mentorship opportunities, and tuition reimbursement.
3. What is the company's policy on diversity and inclusion? Unisys is committed to diversity and inclusion, and we strive to create a work environment where everyone feels valued and respected.
4. What is the dress code at Unisys? The dress code at Unisys is business casual.
5. What is the interview process like? The interview process typically involves a phone screening, followed by one or more in-person interviews with hiring managers and team members.
6. What are the company's core values? Unisys' core values include innovation, collaboration, integrity, and client focus.
7. What is the company's approach to work-life balance? Unisys recognizes the importance of work-life balance and offers flexible work arrangements where possible.
8. What is the company's policy on remote work? Unisys offers remote work opportunities for certain positions, depending on business needs.
9. What is the company's commitment to sustainability? Unisys is committed to sustainability and strives to minimize its environmental impact.
10. What are the opportunities for career advancement at Unisys? Unisys offers numerous opportunities for career advancement, and we encourage employees to pursue their professional goals.