Senior Technical Field Engineer at Unisys: Your Career in Perth Awaits

Are you a seasoned technical professional with a passion for solving complex problems and ensuring client satisfaction? Do you thrive in a dynamic environment where your expertise is valued and your contributions make a real difference? If so, a career as a Senior Technical Field Engineer at Unisys in Perth, Western Australia, could be the perfect fit for you.

In this role, you will be the face of Unisys, providing on-site technical support to our enterprise-level clients. You'll be responsible for maintaining, troubleshooting, and upgrading their critical systems, ensuring seamless operation and minimizing downtime. Your technical skills, problem-solving abilities, and dedication to customer service will be essential to your success.

Role Overview

As a Senior Technical Field Engineer, you'll be responsible for providing comprehensive field engineering support to a dedicated portfolio of large and complex enterprise clients. This includes everything from routine maintenance and system upgrades to complex troubleshooting and problem resolution. You'll be the primary point of contact for technical issues, ensuring that clients receive timely and effective solutions.

Your responsibilities will include:

• Providing full range of Field Engineering support for an assigned base of large and complex enterprise clients.
• Taking complete ownership of onsite service activities, ensuring seamless delivery and client satisfaction.
• Performing advanced-level maintenance on products and systems, including installation activities of low to medium complexity.
• Using advanced tools and technical expertise to resolve client problems and conduct scheduled installs.
• Providing technical feedback on equipment, systems, and processes to improve overall service delivery.
• Identifying and resolving systemic issues within the team, contributing to continuous improvement.
• Proactively supporting team members by offering technical assistance and expertise.
• Contributing to improved client service metrics, reporting, and documentation.
• Monitoring technical and process issues, proactively informing management and recommending improvements.

A Day in the Life

No two days are exactly alike for a Senior Technical Field Engineer at Unisys, but here's a glimpse of what you might expect:

• Morning: You start your day by reviewing your schedule and prioritizing tasks based on urgency and client needs. You might need to prepare for a system upgrade at a client site or troubleshoot a reported issue.
• Mid-day: You travel to a client site to perform scheduled maintenance or address a technical problem. You use your technical expertise and diagnostic tools to identify the root cause of the issue and implement a solution.
• Afternoon: You collaborate with other technical colleagues to resolve complex issues that require specialized expertise. You document your work and communicate updates to the client, ensuring their satisfaction.
• Evening: You may need to respond to urgent support requests or participate in on-call rotations to provide after-hours support.

Why Perth, Western Australia?

Perth is a vibrant and growing city that offers a high quality of life. With its beautiful beaches, sunny climate, and thriving economy, Perth is an attractive place to live and work. Western Australia has a strong tech sector. The city also offers:

• Career Opportunities: A growing tech sector in Perth means opportunity for advancement
• Lifestyle: Enjoy the outdoor beauty, beaches, and relaxed atmosphere of Perth.
• Community: A welcoming and diverse community awaits.

Career Path

Unisys is committed to providing its employees with opportunities for growth and advancement. As a Senior Technical Field Engineer, you can advance your career in several directions:

• Technical Lead: Lead a team of field engineers and provide technical guidance and mentorship.
• Project Manager: Manage complex IT projects for Unisys clients.
• Solutions Architect: Design and implement technical solutions for Unisys clients.
• Management: Advance into management roles within the Field Services organization.

Salary & Benefits

Unisys offers a competitive salary and benefits package that includes:

• Competitive salary commensurate with experience. The estimated range for this role in Perth is $90,000 - $140,000 AUD per year.
• Comprehensive health insurance.
• Paid time off.
• Professional development opportunities.
• Employee assistance program.
• Retirement plan with company match.
• Life insurance.
• Disability insurance.
• Flexible spending account.
• Health savings account.
• Paid parental leave.
• Tuition reimbursement.
• Employee stock purchase plan.

Unisys Culture

Unisys is a global technology company that is committed to innovation, client success, and employee growth. We foster a collaborative and inclusive work environment where employees are empowered to make a difference. We believe in:

• Innovation: We are constantly seeking new and innovative ways to solve our clients' challenges.
• Client Success: We are dedicated to helping our clients achieve their business goals.
• Employee Growth: We invest in our employees' development and provide them with opportunities to grow their careers.
• Diversity and Inclusion: We embrace diversity and create an inclusive work environment where everyone feels valued and respected.

How to Apply

If you are a qualified and motivated technical professional, we encourage you to apply for the Senior Technical Field Engineer position at Unisys in Perth. To apply, please submit your resume and cover letter through the Unisys careers website.

FAQ

1. What are the key skills required for this role? Strong technical skills, problem-solving abilities, customer service skills, and communication skills are essential.
2. What experience is required? A strong background in Enterprise-level work, with proven ability to manage complex client environments is required.
3. What are the working hours? Normal business hours, but may require occasional after-hours support or on-call rotations.
4. What is the dress code? Business casual.
5. What is the company culture like? Collaborative, inclusive, and focused on innovation and client success.
6. What opportunities are there for professional development? Unisys offers a variety of professional development opportunities, including training programs, certifications, and mentorship programs.
7. What is the interview process like? The interview process typically involves a phone screening, a technical interview, and an interview with the hiring manager.
8. Is relocation assistance available? Relocation assistance may be available for qualified candidates.
9. What are the benefits of working at Unisys? Unisys offers a comprehensive benefits package, including health insurance, paid time off, and retirement plan.
10. How can I learn more about Unisys? Visit the Unisys website at www.unisys.com.