Senior Technical Service Desk at Unisys: Canberra, ACT

Role Overview

As a Senior Technical Service Desk agent at Unisys in Canberra, ACT, you'll be at the forefront of providing IT support to a range of Federal Government clients. This role is perfect for proactive, enthusiastic, and technically savvy individuals looking to kick-start their IT career. You'll be part of a new team, offering Level 1 support and contributing to a collaborative and dynamic work environment.

This position requires a candidate who is not only technically proficient but also excels in customer service. You will be responsible for resolving customer requests related to software, hardware, and network operations. Accurate documentation of calls and incidents, coupled with effective time management, are critical to meeting service level agreements.

A Day in the Life

Your day will involve:

• Responding to and resolving customer requests in a timely and efficient manner.
• Accurately documenting all calls and incidents in the contact management system.
• Performing diagnostics to initiate problem management workflows.
• Assigning incidents and requests to the appropriate support groups.
• Maintaining data accuracy and providing excellent customer service.
• Leading, mentoring and or training service desk staff.
• Working on a rotating 24/7 shift roster, including nights and weekends.

Why Canberra?

Canberra, the capital city of Australia, offers a unique blend of urban sophistication and natural beauty. Known for its high quality of life, Canberra provides a stable job market, especially in the government and technology sectors. Working in Canberra allows you to:

• Advance your career with opportunities to work on significant government projects.
• Enjoy a balanced lifestyle with access to parks, reserves, and cultural attractions.
• Benefit from excellent education and healthcare systems.

Career Path

This Senior Technical Service Desk role is an excellent starting point for a career in IT with Unisys. Opportunities for career progression may include:

• Advancement to Level 2 or Level 3 support roles.
• Specialization in areas such as network engineering, systems administration, or cybersecurity.
• Leadership positions within the service desk team.
• Project management roles.

Salary & Benefits

The estimated salary range for a Senior Technical Service Desk role in Canberra, ACT is between $75,000 and $100,000 AUD per year. (Note: This is an estimated range and may vary based on experience and qualifications.)

In addition to a competitive salary, Unisys offers a comprehensive benefits package, including:

• Health insurance
• Paid time off
• Professional development opportunities
• Retirement plan
• Employee assistance programs

Unisys Culture

Unisys is committed to creating a diverse and inclusive workplace. We pride ourselves on being an equal opportunity employer that values all qualified applicants regardless of age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

Our collaborative work environment fosters innovation and encourages employees to reach their full potential. Unisys offers industry-best practice training and a supportive team environment.

How to Apply

Interested candidates should submit their resume and cover letter through the Unisys careers website. Ensure that your application highlights your relevant experience, qualifications, and security clearance status.

Note: An active NV1 Security Clearance and Australian Citizenship are required for this role.

FAQ

1. What is the work environment like at Unisys in Canberra?

   Unisys in Canberra offers a collaborative and dynamic work environment with a focus on supporting Federal Government clients.

2. What are the required qualifications for this role?

   An active NV1 Security Clearance and Australian Citizenship are mandatory. 1 year of IT Service desk experience is necessary.

3. Is prior customer service experience necessary?

   Applicants with customer service experience are preferred.

4. What kind of training will I receive?

   Unisys offers industry best practice training to ensure you have the skills and knowledge to excel in your role.

5. What opportunities for career progression are available?

   Opportunities include advancement to higher-level support roles, specialization in technical areas, and leadership positions.

6. Is this role suitable for someone starting their IT career?

   Yes, this role is ideal for individuals looking to kick-start their IT career with a leading service provider.

7. What is the shift pattern for this role?

   The role requires working on a rotating 24/7 shift roster, including nights and weekends.

8. What is the dress code for this role?

   The dress code is business casual.

9. Are there any opportunities for remote work?

   This role is based in the Canberra office and requires on-site presence.

10. Who can I contact if I have further questions about the role?

    You can contact the Unisys Global Recruiting organization at GlobalRecruiting@unisys.com or Toll Free: 888-560-1782 (Prompt 4).