Service Desk Analyst at Unisys - Mandaluyong City, Philippines

Role Overview

Are you a tech-savvy individual with a passion for helping others? Do you thrive in a fast-paced environment where you can put your problem-solving skills to the test? If so, Unisys is looking for a talented Service Desk Analyst to join our team in Mandaluyong City, Philippines! As a Service Desk Analyst, you will be the first point of contact for our clients, providing technical support and resolving their IT issues. You will play a crucial role in ensuring our clients' systems are running smoothly and efficiently.

A Day in the Life

Here's a glimpse of what your day might look like as a Service Desk Analyst at Unisys:

• Answering incoming calls, emails, and chat requests from clients reporting technical issues.
• Troubleshooting hardware and software problems, providing step-by-step instructions to resolve them.
• Supporting a wide range of client and commercial off-the-shelf (COTS) applications.
• Assisting with network and user administration tasks.
• Documenting all incidents and service requests in our ticketing system.
• Escalating complex issues to senior support teams or vendors when necessary.
• Keeping clients informed of the status of their requests and providing timely updates.
• Contributing to our knowledge base by creating and updating articles on common issues and solutions.

Why Mandaluyong City?

Mandaluyong City is a vibrant and dynamic city in the heart of Metro Manila. Known as the "Tiger City of the Philippines," Mandaluyong is a major commercial and industrial hub, offering a wealth of opportunities for career growth and personal development. The city is also home to numerous shopping malls, restaurants, and entertainment venues, providing a diverse and exciting lifestyle. With its central location and excellent transportation links, Mandaluyong City is an ideal place to live and work.

Career Path

At Unisys, we are committed to providing our employees with opportunities for growth and advancement. As a Service Desk Analyst, you can progress to roles such as:

• Senior Service Desk Analyst
• Team Lead
• Service Desk Manager
• IT Support Specialist
• Systems Administrator

We also offer a variety of training and development programs to help you enhance your skills and knowledge and advance your career within Unisys.

Salary & Benefits

The salary for a Service Desk Analyst at Unisys in Mandaluyong City typically ranges from $25,000 to $45,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement savings plan
• Employee assistance program
• Life insurance
• Disability insurance
• Flexible work arrangements (subject to business needs)
• Employee stock purchase plan
• Tuition reimbursement program
• Employee discount programs
• Recognition and rewards programs

Unisys Culture

Unisys is a global technology company that delivers success for our clients. We design, build and run the best solutions to solve our clients' most pressing challenges. With approximately 23,000 employees serving clients around the world, we are a company that is passionate about innovation, collaboration, and customer satisfaction. We value diversity and inclusion and are committed to creating a workplace where everyone feels valued and respected. Our core values include:

• Client-centricity
• Integrity
• Innovation
• Collaboration
• Excellence

How to Apply

If you are interested in joining the Unisys team as a Service Desk Analyst in Mandaluyong City, we encourage you to apply online through our careers website. Please submit your resume and cover letter, highlighting your relevant skills and experience. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Service Desk Analyst?
   A Service Desk Analyst is responsible for providing technical support to clients, troubleshooting hardware and software issues, and resolving IT incidents and service requests.
2. What qualifications are required for this role?
   A high school diploma or GED is required, and a technical certification or Associate Degree is preferred. A minimum of 2 years of experience in IT support and ITIL certification are also required.
3. What skills are essential for success in this role?
   Essential skills include technical troubleshooting, problem-solving, communication, and customer service.
4. What is the career path for a Service Desk Analyst at Unisys?
   A Service Desk Analyst can progress to roles such as Senior Service Desk Analyst, Team Lead, Service Desk Manager, IT Support Specialist, and Systems Administrator.
5. What is the salary range for this position?
   The salary range for a Service Desk Analyst in Mandaluyong City is typically $25,000 to $45,000 per year.
6. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, retirement savings plan, and more.
7. What is the work environment like at Unisys?
   Unisys is a global technology company that values innovation, collaboration, and customer satisfaction. We are committed to creating a diverse and inclusive workplace.
8. How can I apply for this position?
   You can apply online through the Unisys careers website by submitting your resume and cover letter.
9. What is ITIL certification?
   ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management. ITIL certification demonstrates a knowledge of these best practices.
10. What opportunities are there for professional development at Unisys?
    Unisys offers a variety of training and development programs to help employees enhance their skills and knowledge.