Solution Manager - Digital Workplace Services at Unisys

Role Overview

The Solution Manager for Digital Workplace Services (DWS) - Experience Management is a pivotal role within Unisys, responsible for driving the evolution of our existing experience management offerings. This role focuses on creating innovative, state-of-the-art solutions that generate new revenue streams and improve profit margins for Unisys. Experience Management centers on measuring and enhancing the experience of end-users as they interact with IT tools, applications, and services. Leveraging Digital Experience Management (DEM or DEX) tools, this role monitors user interactions, provides data for Experience Level Agreements (XLAs), and tracks and improves end-user experience and productivity. The success of this role is measured by the successful integration of Experience Management services into most, if not all, digital workplace services. Furthermore, success is quantified by the extent to which Experience Management services improve the overall experience and productivity of end-users.

A Day in the Life

On a typical day, the Solution Manager will engage in a variety of activities, including: * **Strategic Planning:** Participating in strategic planning sessions to align Experience Management services with the overall DWS strategy. * **Innovation and Ideation:** Researching emerging technologies and identifying opportunities to enhance existing Experience Management offerings. * **Collaboration:** Working with cross-functional teams, including solution architects, sales, marketing, and delivery partners. * **Go-to-Market Strategy:** Developing and executing go-to-market strategies for new Experience Management solutions. * **Sales Enablement:** Creating sales collateral, training materials, and demo capabilities to enable the sales team. * **Client Engagement:** Interacting with clients to understand their needs and present Experience Management solutions. * **Performance Monitoring:** Analyzing key performance indicators (KPIs) to track the success of Experience Management services and identify areas for improvement. * **Partner Management:** Collaborating with technology partners and reseller networks to deliver co-innovated solutions.

Why Budapest, Hungary & Bangalore, India?

Budapest and Bangalore are strategic locations for Unisys due to their access to a talented workforce, strong IT infrastructure, and vibrant business ecosystems. Budapest offers a growing technology sector with a strong focus on innovation and digital transformation. Bangalore, often referred to as the "Silicon Valley of India," boasts a large pool of skilled IT professionals and a thriving startup scene. These locations provide Unisys with access to the resources and expertise needed to drive the evolution of our Experience Management services. The choice of these locations is strategic for several reasons: * **Talent Pool:** Both cities have a deep pool of skilled IT professionals, particularly in areas related to digital workplace services and experience management. * **Innovation Hubs:** Budapest and Bangalore are known for their innovative technology sectors, making them ideal locations for developing cutting-edge solutions. * **Cost-Effectiveness:** Operating in these locations can offer cost advantages compared to other major technology hubs. * **Strategic Partnerships:** Both cities have strong networks of technology partners and reseller networks, facilitating collaboration and co-innovation.

Career Path

This role offers a clear career path within Unisys, with opportunities for advancement to positions such as: * **Senior Solution Manager:** Leading a team of Solution Managers and overseeing a larger portfolio of Experience Management services. * **Solution Architect:** Designing and implementing complex Experience Management solutions for enterprise clients. * **Director of Product Management:** Driving the overall product strategy for Digital Workplace Services. * **Vice President of Solution Management:** Leading the solution management function for a specific business unit. Unisys is committed to providing employees with opportunities for growth and development. We offer a variety of training programs, mentorship opportunities, and career planning resources to help employees reach their full potential.

Salary & Benefits

The salary range for this position is estimated between $90,000 and $160,000 per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including: * **Health Insurance:** Medical, dental, and vision coverage. * **Paid Time Off:** Vacation, holidays, and sick leave. * **Retirement Plan:** 401(k) with company match. * **Life Insurance:** Basic and supplemental life insurance options. * **Disability Insurance:** Short-term and long-term disability coverage. * **Employee Assistance Program:** Confidential counseling and support services. * **Stock Purchase Plan:** Opportunity to purchase Unisys stock at a discounted rate. * **Tuition Reimbursement:** Financial assistance for continuing education. Unisys is committed to providing a fair and equitable compensation package that rewards employees for their contributions to the company's success.

Unisys Culture

Unisys is a global technology solutions company that helps clients solve their most pressing business challenges. We are committed to innovation, collaboration, and client success. Our culture is based on the following values: * **Integrity:** We act with honesty, transparency, and ethical behavior in all our interactions. * **Respect:** We value diversity and treat each other with respect and dignity. * **Client Focus:** We are dedicated to understanding and meeting the needs of our clients. * **Innovation:** We embrace creativity and continuously seek new and better ways to solve problems. * **Collaboration:** We work together as a team to achieve our goals. Unisys is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.

How to Apply

Interested candidates are encouraged to apply online through the Unisys careers website. Please submit a resume and cover letter outlining your qualifications and experience.

Frequently Asked Questions (FAQ)

**Q1: What are the key responsibilities of the Solution Manager?** The Solution Manager is responsible for driving the evolution of our existing Experience Management offerings, identifying new opportunities, developing go-to-market strategies, and enabling the sales team. **Q2: What qualifications are required for this role?** Candidates should have proven experience in solution management, a strong understanding of Digital Workplace Services and Experience Management principles, and excellent communication and analytical skills. **Q3: What is the career path for this role?** This role offers opportunities for advancement to positions such as Senior Solution Manager, Solution Architect, Director of Product Management, and Vice President of Solution Management. **Q4: What is the salary range for this position?** The salary range for this position is estimated between $90,000 and $160,000 per year, depending on experience and qualifications. **Q5: What benefits does Unisys offer?** Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, life insurance, disability insurance, and more. **Q6: What is the culture like at Unisys?** Unisys has a culture of integrity, respect, client focus, innovation, and collaboration. **Q7: How does Unisys support employee development?** Unisys offers a variety of training programs, mentorship opportunities, and career planning resources to help employees reach their full potential. **Q8: What is the significance of Experience Management in Digital Workplace Services?** Experience Management is crucial for measuring and improving end-user experience and productivity, leading to increased efficiency and satisfaction. **Q9: What emerging technologies are relevant to this role?** Emerging technologies such as automation, AI, and quantum computing are relevant to enhancing Experience Management services. **Q10: How does this role contribute to Unisys's overall success?** This role contributes to Unisys's success by driving innovation, generating new revenue streams, and improving client satisfaction through effective Experience Management solutions.