Sr Tech Field Eng at Unisys - Canberra, Australian Capital Territory

Role Overview

As a Sr Tech Field Eng at Unisys in Canberra, you will play a crucial role in ensuring the smooth operation of our clients' systems. This position involves installing, repairing, and providing technical maintenance for product and component hardware and software, mainly on customer premises. You will work collaboratively with technical colleagues to deliver timely, effective, and seamless service to our clients. Your responsibilities will include scheduling services, completing required administration, and ensuring customer satisfaction with service delivery and understanding of product functionality.

This role requires a proactive individual who can take complete ownership of onsite service activity and perform advanced-level maintenance on all products, including low-complexity installation activities. You will provide technical feedback on equipment, systems, and processes to improve overall service delivery, using advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. Identifying and resolving systemic issues within the team is also a key aspect of this role.

A Day in the Life

Your day as a Sr Tech Field Eng will be varied and challenging. Here's a glimpse of what you can expect:

• Morning: You start your day by reviewing scheduled service requests and prioritizing tasks based on urgency and client needs. You prepare your tools and equipment for the day's assignments, ensuring you have everything necessary to complete the tasks efficiently.
• Mid-Day: You travel to client locations to perform installations, repairs, and maintenance on hardware and software systems. You diagnose technical issues, troubleshoot problems, and implement effective solutions. You also provide technical support and guidance to clients, ensuring they understand the functionality of their systems.
• Afternoon: You document your work, update service records, and communicate with technical colleagues to share insights and collaborate on complex issues. You may also participate in project meetings and contribute to team discussions on process improvements and service delivery enhancements.
• Evening: You complete administrative tasks, such as scheduling follow-up services and preparing reports on completed work. You also stay updated on the latest technical advancements and industry trends to enhance your skills and knowledge.

Why Canberra, Australian Capital Territory?

Canberra, the capital city of Australia, offers a unique blend of urban sophistication and natural beauty. Known for its well-planned infrastructure, cultural attractions, and vibrant community, Canberra provides an excellent quality of life for its residents. The city boasts numerous parks, gardens, and nature reserves, offering ample opportunities for outdoor recreation and relaxation.

Working in Canberra also provides access to a thriving technology sector and a diverse range of career opportunities. The city is home to several government agencies, research institutions, and technology companies, creating a dynamic and innovative environment for professionals in the field. With its excellent education system, healthcare facilities, and cultural amenities, Canberra is an ideal place to live and work.

Career Path

At Unisys, we are committed to providing our employees with opportunities for career growth and advancement. As a Sr Tech Field Eng, you can progress along a defined career path, taking on roles with increasing responsibility and complexity. Potential career paths include:

• Lead Field Engineer: Oversee a team of field engineers, providing technical guidance and support.
• Technical Specialist: Develop expertise in a specific technology or product, providing specialized support and training.
• Project Manager: Lead and manage technical projects, ensuring successful delivery and client satisfaction.
• Service Delivery Manager: Oversee the delivery of technical services to a portfolio of clients, ensuring service level agreements are met and exceeded.

Salary & Benefits

Unisys offers a competitive salary and benefits package to attract and retain top talent. The estimated salary range for a Sr Tech Field Eng in Canberra, Australian Capital Territory, is between $70,000 and $90,000 USD per year. Actual salary may vary based on experience, skills, and qualifications.

In addition to a competitive salary, Unisys provides a comprehensive benefits package that includes:

• Comprehensive health insurance coverage
• Paid time off and holidays
• Retirement savings plan with employer matching
• Employee assistance program
• Life insurance and disability coverage
• Flexible work arrangements
• Employee discount programs
• Tuition reimbursement
• Wellness programs

Unisys Culture

Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We believe that our diverse workforce is a source of strength and innovation. We encourage collaboration, creativity, and continuous learning.

Our company values include:

• Integrity
• Client Focus
• Innovation
• Collaboration
• Excellence

How to Apply

If you are a motivated and skilled Sr Tech Field Eng looking for a challenging and rewarding career opportunity, we encourage you to apply. To apply for this position, please submit your resume and cover letter through our online application portal. We look forward to reviewing your application.

FAQ

1. What are the key responsibilities of a Sr Tech Field Eng at Unisys?

The key responsibilities include installing, repairing, and providing technical maintenance for product and component hardware and software, mainly on customer premises. Ensuring systems operate as designed and are maintained and/or upgraded per requirements.

2. What qualifications are required for this role?

A High School Diploma or GED is required. A technical certification or Associate Degree may also be required. Generally, 2-4 years’ experience in a related area is needed.

3. What skills are essential for success in this role?

Essential skills include technical support, field engineering, hardware and software maintenance, troubleshooting, customer service, and communication skills.

4. What is the typical career path for a Sr Tech Field Eng at Unisys?

Potential career paths include Lead Field Engineer, Technical Specialist, Project Manager, and Service Delivery Manager.

5. What is the salary range for this position?

The estimated salary range is between $70,000 and $90,000 USD per year, depending on experience and qualifications.

6. What benefits does Unisys offer to its employees?

Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, employee assistance program, and more.

7. What is the company culture like at Unisys?

Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company values integrity, client focus, innovation, collaboration, and excellence.

8. How can I apply for this position?

You can apply for this position by submitting your resume and cover letter through our online application portal.

9. What kind of projects will I be working on?

You will be working on projects like imaging laptops, providing support for users during hardware refreshes, maintaining knowledge management resources, and managing IT assets.

10. Is there opportunity for growth at Unisys?

Yes, Unisys is committed to providing employees with opportunities for career growth and advancement through various training programs and career development resources.