Técnico de Campo - São José dos Campos - SP at Unisys

Role Overview

The Técnico de Campo (Field Technician) role at Unisys in São José dos Campos, São Paulo, Brazil, is a vital position responsible for providing on-site and remote technical support to end-users. This role involves troubleshooting hardware and software issues, installing and configuring equipment, managing IT assets, and ensuring smooth IT operations for Unisys clients. The ideal candidate will possess a strong technical background, excellent communication skills, and a commitment to delivering exceptional customer service.

Day in the Life

As a Técnico de Campo, your day will be dynamic and varied. You will start by reviewing incoming support tickets and prioritizing tasks based on urgency and impact. You'll spend time troubleshooting hardware and software problems, either remotely or on-site at the client's location. This includes diagnosing issues with desktops, laptops, printers, and mobile devices. You will also install and configure new hardware, set up network connections, and manage IT assets. Additionally, you will create documentation and guides to help users resolve common issues. Collaboration with other IT team members is essential to ensure seamless service delivery.

Why São José dos Campos?

São José dos Campos is a major technology and industrial hub in Brazil, offering numerous opportunities for career growth and personal development. The city boasts a high quality of life, with excellent schools, healthcare facilities, and recreational activities. Its strategic location in the Vale do Paraíba region provides easy access to other major cities like São Paulo and Rio de Janeiro. Working in São José dos Campos allows you to be part of a vibrant and innovative community, contributing to the region's technological advancement.

Career Path

The Técnico de Campo role serves as an excellent entry point into the IT field at Unisys. With experience and continued learning, you can advance to roles such as Senior Field Technician, IT Support Specialist, or Systems Administrator. Unisys provides ample opportunities for professional development, including training programs, certifications, and mentorship. You can also explore opportunities in specialized areas such as network engineering, cybersecurity, or cloud computing, depending on your interests and skills.

Salary & Benefits

The estimated salary range for a Técnico de Campo in São José dos Campos is between $35,000 and $55,000 USD per year. Unisys offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, life insurance, paid time off, and a retirement plan. Additionally, employees may be eligible for performance-based bonuses, stock options, and tuition reimbursement for continuing education. The company also provides reimbursement for vehicle use for client visits, making this role both rewarding and financially secure.

Unisys Culture

Unisys is committed to fostering a diverse and inclusive workplace where every employee feels valued and respected. The company promotes a culture of collaboration, innovation, and continuous learning. Unisys encourages employees to take ownership of their work, contribute ideas, and make a positive impact on the company and its clients. The company is also dedicated to social responsibility, supporting various community initiatives and promoting sustainable business practices.

How to Apply

To apply for the Técnico de Campo position at Unisys, visit the Unisys careers website and search for the job opening in São José dos Campos. Submit your resume and cover letter, highlighting your relevant skills and experience. Be sure to showcase your technical expertise, communication abilities, and commitment to customer service. The application process may also include an online assessment and interviews with hiring managers.

FAQ

1. What are the key responsibilities of a Técnico de Campo? The key responsibilities include providing hardware and software support, installing and configuring equipment, managing IT assets, and troubleshooting technical issues.
2. What qualifications are required for this role? Required qualifications include a completed high school education, intermediate English proficiency, and intermediate knowledge of operating systems, Microsoft Office, networks, and the internet.
3. What skills are desired for this position? Desired skills include experience in call handling, equipment rollout, ServiceNow, Dell equipment, ITIL methodology, self-management, analytical thinking, customer focus, teamwork, and effective communication.
4. Is this a remote or on-site position? This is an on-site position located at the client's site in São José dos Campos, with occasional travel to the Vale do Ribeira region.
5. What benefits does Unisys offer? Unisys offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, paid time off, and a retirement plan.
6. What is the career path for a Técnico de Campo at Unisys? With experience and continued learning, you can advance to roles such as Senior Field Technician, IT Support Specialist, or Systems Administrator.
7. What is the company culture like at Unisys? Unisys fosters a diverse and inclusive workplace that promotes collaboration, innovation, and continuous learning.
8. How does Unisys support employee development? Unisys provides ample opportunities for professional development, including training programs, certifications, and mentorship.
9. Is vehicle use required for this role? Yes, possessing your own vehicle for client visits is desired, with reimbursement provided for vehicle use.
10. How can I apply for this position? To apply, visit the Unisys careers website and search for the Técnico de Campo job opening in São José dos Campos.