Tech Field Engineer - Canberra, ACT

Role Overview

The Tech Field Engineer role at Unisys in Canberra, Australian Capital Territory, offers an exciting opportunity to provide comprehensive technical support for computer-related products and services. This position involves installing, diagnosing, maintaining, and servicing a variety of equipment, including desktops, laptops, printers, and peripherals. The ideal candidate will possess a strong background in deskside support, coupled with excellent troubleshooting skills and a commitment to customer satisfaction.

Day in the Life

As a Tech Field Engineer, your day-to-day activities will be dynamic and varied. You will be responsible for responding to service requests, diagnosing hardware and software issues, and implementing effective solutions to ensure minimal disruption to users. This includes:

• Installing and configuring desktop and laptop computers.
• Troubleshooting and resolving hardware and software problems.
• Providing support for printers and other peripherals.
• Performing fault investigations and triage.
• Ensuring timely resolution of technical issues.
• Supporting a corporate Windows environment.
• Managing printing services, including installation, deployment, and disposal.
• Building and upgrading PCs as needed.
• Conducting test and tag procedures to ensure equipment safety.
• Documenting all support activities and solutions.

Why Canberra, ACT?

Canberra, the capital city of Australia, offers a unique blend of urban amenities and natural beauty. Located in the Australian Capital Territory, Canberra boasts a high quality of life, excellent educational institutions, and a thriving tech industry. Working in Canberra provides access to:

• A stable and growing economy.
• A vibrant cultural scene with numerous museums, galleries, and festivals.
• Beautiful parks and nature reserves, offering opportunities for outdoor activities.
• A well-planned city with excellent infrastructure and public services.
• A diverse and welcoming community.

Career Path

Unisys is committed to providing opportunities for career growth and development. The Tech Field Engineer role can serve as a stepping stone to various career paths within the company, such as:

• Senior Field Engineer: Taking on more complex technical challenges and mentoring junior engineers.
• System Administrator: Managing and maintaining server infrastructure.
• Network Engineer: Designing and implementing network solutions.
• IT Support Manager: Leading a team of support professionals.
• Project Manager: Overseeing IT projects from inception to completion.

Unisys offers various training programs and certifications to help employees advance their skills and knowledge.

Salary & Benefits

The estimated salary range for a Tech Field Engineer in Canberra, ACT, is between $70,000 and $95,000 AUD per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision).
• Paid time off (vacation, sick leave, holidays).
• Retirement plan with company match.
• Life insurance.
• Disability insurance.
• Employee assistance program (EAP).
• Professional development opportunities.
• Tuition reimbursement.

Unisys Culture

Unisys is a global technology company that delivers innovative solutions to businesses and governments worldwide. The company fosters a culture of collaboration, innovation, and continuous learning. Unisys is committed to:

• Diversity and inclusion: Creating a welcoming and inclusive workplace for all employees.
• Employee development: Providing opportunities for growth and advancement.
• Customer satisfaction: Delivering exceptional service and support to clients.
• Ethical conduct: Maintaining the highest standards of integrity and professionalism.
• Social responsibility: Contributing to the communities in which we operate.

How to Apply

To apply for the Tech Field Engineer position in Canberra, ACT, please submit your resume and cover letter through the Unisys career website. Be sure to highlight your relevant experience and qualifications, including your NV1 security clearance and driver's license. The application process typically involves:

• Online application submission.
• Resume screening.
• Phone interview.
• In-person interview.
• Background check.
• Offer of employment.

FAQ

1. What are the key responsibilities of a Tech Field Engineer?

   The key responsibilities include installing, diagnosing, maintaining, and servicing computer-related products, providing deskside support, troubleshooting hardware and software issues, and ensuring customer satisfaction.

2. What qualifications are required for this role?

   The required qualifications include an NV1 security clearance, a valid driver's license, proven experience in a deskside support environment, and strong troubleshooting skills.

3. What is the work environment like at Unisys?

   Unisys fosters a culture of collaboration, innovation, and continuous learning, with a commitment to diversity and inclusion.

4. What opportunities are there for career advancement?

   Unisys offers various career paths for Tech Field Engineers, such as Senior Field Engineer, System Administrator, Network Engineer, IT Support Manager, and Project Manager.

5. What is the salary range for this position?

   The estimated salary range for a Tech Field Engineer in Canberra, ACT, is between $70,000 and $95,000 AUD per year.

6. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, life insurance, and disability insurance.

7. Is relocation assistance available for this position?

   Relocation assistance may be available for qualified candidates.

8. What kind of training is provided?

   Unisys offers various training programs and certifications to help employees advance their skills and knowledge.

9. How do I apply for this position?

   To apply, submit your resume and cover letter through the Unisys career website.

10. What is the interview process like?

    The interview process typically involves online application submission, resume screening, phone interview, in-person interview, and background check.