Tech Field Engineer - Nowra, NSW

Role Overview

The Tech Field Engineer role at Unisys in Nowra, New South Wales, Australia, is a critical position responsible for providing on-site technical support for computer-related products. This includes installing, diagnosing, maintaining, and servicing desktop/laptop computers, printers, and peripherals. The successful candidate will have proven experience in a Deskside support environment, performing fault investigation, triaging, and resolution. They will also possess experience with desktop support, server support, hardware, network, and software installation and troubleshooting, as well as supporting a corporate Windows environment.

Day in the Life

A typical day for a Tech Field Engineer at Unisys might involve: * Responding to support tickets and addressing technical issues reported by end-users. * Troubleshooting hardware and software problems on desktops, laptops, and printers. * Installing and configuring new computer equipment and software. * Performing preventative maintenance on computer systems. * Replacing faulty hardware components. * Configuring network connectivity for end-users. * Providing technical assistance and training to end-users. * Documenting solutions and procedures for future reference. * Managing and prioritizing support tickets to ensure timely resolution. * Collaborating with other IT teams to resolve complex issues.

Why Nowra, New South Wales?

Nowra, located in the Shoalhaven region of New South Wales, offers a unique blend of lifestyle and career opportunities. The area is known for its beautiful beaches, stunning natural landscapes, and relaxed atmosphere. Living in Nowra provides a chance to escape the hustle and bustle of big city life while still having access to essential amenities and services. The cost of living is generally lower than in major metropolitan areas, making it an attractive place to live and work.

Career Path

Unisys provides ample opportunities for career advancement. A Tech Field Engineer can progress to roles such as: * Senior Field Engineer * IT Support Specialist * Systems Administrator * Network Engineer * Team Lead Unisys also encourages employees to pursue professional development and training to enhance their skills and knowledge.

Salary and Benefits

The estimated salary range for a Tech Field Engineer in Nowra, New South Wales, is between AUD 65,000 and AUD 90,000 per year, depending on experience and qualifications. Unisys also offers a comprehensive benefits package, including: * Competitive salary * Comprehensive health insurance (medical, dental, vision) * Paid time off (vacation, sick leave, holidays) * Retirement plan (401k or equivalent) with company match * Life insurance * Disability insurance * Employee assistance program (EAP) * Professional development opportunities * Tuition reimbursement * Employee discounts * Flexible work arrangements (if applicable) * Opportunities for advancement * Bonus program (performance-based) * Wellness programs * Employee recognition programs

Unisys Culture

Unisys is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. The company embraces equal opportunity and considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. Unisys fosters a culture of innovation, collaboration, and customer focus.

How to Apply

Interested candidates can apply for the Tech Field Engineer position through the Unisys careers website. The application process typically involves submitting a resume and cover letter, followed by an interview with the hiring manager and potentially other team members. Candidates may also be required to complete a technical assessment.

FAQ

1. What is the required security clearance for this role?

The NV1 security clearance is mandatory for this position.

2. Is a driver's license required?

Yes, a valid driver's license is required.

3. What kind of experience is needed for this role?

Minimum of 6 months experience in supporting Deskside support environment. Proven experience in Deskside support environment performing fault investigation, triaging, and resolution.

4. What are the main responsibilities of a Tech Field Engineer?

Installing, diagnosing, maintaining, and servicing computer-related products.

5. Does Unisys offer opportunities for career advancement?

Yes, Unisys offers various opportunities for career advancement and professional development.

6. What kind of benefits does Unisys offer?

Unisys offers a comprehensive benefits package including health insurance, paid time off, retirement plan, and more.

7. What is the company culture like at Unisys?

Unisys is committed to creating a diverse and inclusive workplace with a focus on innovation, collaboration, and customer satisfaction.

8. How can I apply for this position?

You can apply through the Unisys careers website.

9. What skills are important for this role?

Deskside Support, fault investigation, desktop support, hardware/software troubleshooting, and customer service skills are crucial.

10. Is there any travel involved in this role?

The level of travel may vary depending on the specific needs of the role and projects assigned. Local travel within the Nowra area is to be expected.