Tech Field Engineer - Singapore

Role Overview

As a Tech Field Engineer at Unisys in Singapore, you will play a crucial role in ensuring the uptime and smooth operation of our clients' systems. You will be responsible for the round-the-clock monitoring, maintenance, and support of hardware and software systems. Your primary goal will be to quickly respond to incidents, troubleshoot issues, and implement solutions to minimize downtime and maintain SLA commitments. This role requires a proactive individual with strong technical skills, excellent communication abilities, and the capacity to work both independently and as part of a team.

Day in the Life

A typical day for a Tech Field Engineer might involve:

• Monitoring system performance and identifying potential issues.
• Responding to incident and service calls promptly.
• Troubleshooting hardware and software problems onsite.
• Performing basic repairs and parts replacements.
• Creating, updating, and tracking tickets in the ticketing system.
• Escalating complex issues to the appropriate teams.
• Performing preventive and corrective maintenance.
• Coordinating with third-party suppliers and contractors.
• Liaising with customers to address concerns and resolve technical problems.
• Performing IMAC (Install, Move, Add, Change) activities.
• Documenting all activities and ensuring proper handover during shift changes.

Why Singapore?

Singapore is a global hub for technology and innovation, offering a dynamic and diverse environment for tech professionals. Working in Singapore provides exposure to cutting-edge technologies, diverse industries, and a multicultural workforce. Singapore's commitment to technological advancement makes it an ideal location for those looking to grow their careers in the tech field.

Career Path

At Unisys, we believe in fostering career growth and providing opportunities for advancement. A Tech Field Engineer can progress to roles such as:

• Senior Field Engineer
• Technical Team Lead
• Systems Engineer
• Project Manager

We offer various training programs and development opportunities to help you enhance your skills and advance your career within the company.

Salary & Benefits

The estimated salary range for a Tech Field Engineer in Singapore is $48,000 - $72,000 USD per year. Unisys offers a comprehensive benefits package including:

• Competitive salary commensurate with experience
• Comprehensive health insurance plan
• Dental and vision insurance
• Paid time off for vacation, sick leave, and holidays
• Professional development opportunities
• Training programs to enhance skills and knowledge
• Employee assistance program for personal and work-related issues
• Life insurance and disability coverage
• Retirement savings plan with company match
• Employee stock purchase plan
• Flexible spending accounts for healthcare and dependent care expenses
• Commuting assistance or public transport allowance (if applicable)
• Employee recognition programs
• Opportunities for advancement within the company
• A supportive and inclusive work environment
• Access to employee resource groups
• Wellness programs
• Employee discounts on products and services

Unisys Culture

Unisys is committed to creating a diverse and inclusive work environment where everyone feels valued and respected. We believe that our differences make us stronger and drive innovation. We encourage collaboration, open communication, and continuous learning. At Unisys, you'll have the opportunity to work on challenging projects, collaborate with talented colleagues, and make a meaningful impact on our clients' success.

How to Apply

To apply for the Tech Field Engineer position in Singapore, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to reviewing your application!

FAQ

1. What are the working hours for this role?

   The role involves rotating 12-hour shifts, including day and night shifts. The current shift pattern is 3 days work followed by 2 days rest, then 2 days work followed by 3 days rest. You will work 2 months on day shift followed by 2 months on night shift.

2. What qualifications are required for this position?

   A Higher NITEC in Electrical, Electronics, IT, or equivalent is required. Relevant experience in IT system support and hardware maintenance is preferred.

3. Is experience in airport operations necessary?

   While airport operations background is an added advantage, it is not a mandatory requirement.

4. What kind of training will be provided?

   Comprehensive training will be provided to ensure you are well-equipped to perform your duties effectively.

5. What are the key skills needed for this role?

   Strong communication and interpersonal skills, problem-solving abilities, and the ability to work responsibly and independently are essential.

6. What opportunities for career advancement are available at Unisys?

   Unisys offers various opportunities for career advancement, including roles such as Senior Field Engineer, Technical Team Lead, Systems Engineer, and Project Manager.

7. What is the work environment like at Unisys?

   Unisys fosters a diverse and inclusive work environment where collaboration, open communication, and continuous learning are encouraged.

8. What kind of benefits does Unisys offer?

   Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, and professional development opportunities.

9. How do I apply for this position?

   You can apply for the Tech Field Engineer position by submitting your resume and cover letter through the Unisys careers website.

10. What is the salary range for this position?

    The estimated salary range for a Tech Field Engineer in Singapore is $48,000 - $72,000 USD per year.