Tech Field Engineer - Sydney, New South Wales

Role Overview

The Tech Field Engineer role at Unisys in Sydney, New South Wales, Australia, involves a dynamic blend of technical expertise and customer service. This position focuses on installing, diagnosing, maintaining, and servicing a variety of computer-related products. A successful candidate will have proven experience in a Deskside support environment, adept at fault investigation, triaging, and resolution. They will also be skilled in desktop support, server support, hardware, network and software installation, and troubleshooting. The role demands a proactive approach to problem-solving and a commitment to ensuring customer satisfaction throughout all transactions.

Day in the Life

A typical day for a Tech Field Engineer might include:

• Installing and configuring desktop computers, laptops, printers, and other peripherals.
• Diagnosing hardware and software issues reported by users.
• Troubleshooting network connectivity problems.
• Performing routine maintenance on computer systems.
• Upgrading hardware components as needed.
• Providing technical support to end-users via phone, email, or in-person.
• Documenting all support activities and resolutions in a ticketing system.
• Collaborating with other IT professionals to resolve complex issues.
• Ensuring that all work is performed in accordance with company policies and procedures.
• Maintaining a high level of customer satisfaction.

Why Sydney, New South Wales?

Sydney, New South Wales, offers a vibrant and diverse environment for both personal and professional growth. As a major economic hub in Australia, Sydney provides numerous opportunities for career advancement in the technology sector. The city boasts a high quality of life, with access to beautiful beaches, world-class dining, and a thriving arts and culture scene. Sydney's multicultural atmosphere fosters innovation and collaboration, making it an ideal location for Tech Field Engineers looking to expand their skills and broaden their horizons. Additionally, New South Wales has a strong commitment to technological advancements, creating a supportive ecosystem for tech professionals.

Career Path

The Tech Field Engineer role at Unisys can serve as a launching pad for various career paths within the organization. Potential career advancements include:

• Senior Field Engineer: Taking on more complex projects and providing mentorship to junior engineers.
• Team Lead: Supervising a team of field engineers and coordinating support activities.
• Systems Administrator: Managing and maintaining the organization's IT infrastructure.
• Network Engineer: Designing and implementing network solutions.
• IT Support Manager: Overseeing the IT support function and ensuring service level agreements are met.
• Project Manager: Leading IT projects and coordinating resources.

Salary & Benefits

The estimated salary range for a Tech Field Engineer in Sydney, New South Wales, is between $75,000 and $110,000 USD annually, depending on experience and qualifications. Unisys also offers a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Retirement plan
• Employee assistance program
• Professional development opportunities

Unisys Culture

Unisys is committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued and respected. The company embraces innovation and encourages collaboration, fostering a culture of continuous learning and growth. Unisys values its employees and provides opportunities for career advancement, professional development, and personal well-being. The company is an equal opportunity employer and considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

How to Apply

Interested candidates are encouraged to apply for the Tech Field Engineer position through the Unisys careers website. The application process typically involves submitting a resume and cover letter, completing an online application form, and participating in interviews with hiring managers and team members. Candidates who meet the minimum qualifications will be contacted for further consideration.

Frequently Asked Questions (FAQ)

1. What qualifications are required for the Tech Field Engineer role?

   Candidates must have an NV1 security clearance and a driver's license. Proven experience in Deskside support is essential, along with skills in desktop support, server support, hardware, network and software installation, and troubleshooting.

2. What does a typical day look like for a Tech Field Engineer?

   A typical day involves installing and configuring computer systems, diagnosing and resolving hardware and software issues, providing technical support to end-users, and ensuring customer satisfaction.

3. What career paths are available for Tech Field Engineers at Unisys?

   Career paths include Senior Field Engineer, Team Lead, Systems Administrator, Network Engineer, IT Support Manager, and Project Manager.

4. What benefits does Unisys offer its employees?

   Unisys offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, paid holidays, a retirement plan, and an employee assistance program.

5. What is the company culture like at Unisys?

   Unisys is committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued and respected.

6. How can I apply for the Tech Field Engineer position?

   Interested candidates can apply through the Unisys careers website.

7. Is prior experience in deskside support necessary?

   Yes, proven experience in a deskside support environment is a key requirement for this role.

8. What kind of security clearance is needed?

   An NV1 security clearance is mandatory for this position.

9. Does Unisys support professional development?

   Yes, Unisys offers professional development opportunities to its employees.

10. What kind of hardware and software skills are required?

    Skills in desktop support, server support, hardware, network and software installation, and troubleshooting are required.