Tech Service Desk - Afterhours Part-Time at Unisys in Salt Lake City, Utah

Role Overview

The Tech Service Desk - Afterhours Part-Time role at Unisys in Salt Lake City, Utah, is a crucial position providing technical support and assistance to clients during after-hours operations. This role involves answering moderately complex questions, troubleshooting technical issues, and escalating complex problems to appropriate resolver teams. The ideal candidate will possess strong problem-solving skills, analytical abilities, and a commitment to delivering excellent customer service.

Day in the Life

As a Tech Service Desk agent, your day will involve:

• Answering incoming calls and emails from clients reporting technical issues.
• Troubleshooting hardware, software, and network problems.
• Providing support for client and COTS applications.
• Assisting with user administration tasks.
• Escalating complex issues to other resolver teams or vendors.
• Supporting L1 agents with their questions and queries.
• Documenting all interactions and resolutions in the ticketing system.
• Maintaining a high level of customer satisfaction.

Why Salt Lake City, Utah?

Salt Lake City offers a unique blend of urban amenities and outdoor recreational opportunities. With a growing tech industry, a vibrant cultural scene, and stunning natural landscapes, Salt Lake City provides an attractive environment for both personal and professional growth. The city boasts a relatively low cost of living compared to other major metropolitan areas, making it an appealing place to live and work.

Career Path

The Tech Service Desk - Afterhours Part-Time role can serve as a stepping stone to various career paths within Unisys. Potential career advancement opportunities include:

• Senior Tech Service Desk Agent
• Team Lead
• Subject Matter Expert
• Systems Administrator
• Network Engineer

Salary & Benefits

The estimated salary range for this position is $35,000 to $50,000 per year, depending on experience and qualifications. Unisys offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (PTO) and holidays
• 401(k) retirement plan with company match
• Employee stock purchase plan (ESPP)
• Life insurance and disability coverage
• Flexible spending accounts (FSAs)
• Employee assistance program (EAP)
• Tuition reimbursement program
• Professional development opportunities

Unisys Culture

Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company fosters a culture of innovation, collaboration, and continuous learning. Unisys encourages employees to take ownership of their work and contribute to the company's success.

How to Apply

To apply for the Tech Service Desk - Afterhours Part-Time position, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant skills, experience, and qualifications.

FAQ

1. What are the working hours for this part-time position?
   The working hours are after-hours, typically during evenings and weekends. Specific schedules will be discussed during the interview process.
2. What type of training is provided for this role?
   Unisys provides comprehensive training on technical skills, customer service, and company policies. Ongoing training and development opportunities are also available.
3. What is the dress code for the Tech Service Desk?
   The dress code is business casual.
4. What opportunities are there for advancement within Unisys?
   Unisys offers numerous opportunities for career advancement, including promotions to senior roles, team leadership positions, and specialized technical roles.
5. What is the work environment like at Unisys?
   Unisys fosters a collaborative and supportive work environment where employees are encouraged to share ideas and contribute to the company's success.
6. What are the key performance indicators (KPIs) for this role?
   Key performance indicators include customer satisfaction, incident resolution time, and adherence to service level agreements (SLAs).
7. What tools and technologies will I be using in this role?
   You will be using various tools and technologies, including ticketing systems, remote access tools, and knowledge base systems.
8. How does Unisys support employee well-being?
   Unisys offers a range of benefits and programs to support employee well-being, including health insurance, employee assistance programs, and work-life balance initiatives.
9. Is there potential for this part-time role to become a full-time position?
   While this is initially a part-time role, there may be opportunities for it to transition into a full-time position based on performance and business needs.
10. What is the interview process like?
    The interview process typically involves an initial screening, a technical interview, and a final interview with the hiring manager.