Tech Service Desk Agent at Unisys - Salt Lake City

Role Overview

As a Tech Service Desk Agent at Unisys in Salt Lake City, you will be a vital part of our IT support team, providing essential technical assistance to our clients and internal users. This role involves answering moderately complex questions, troubleshooting technical issues, and escalating problems when necessary. You will work with a variety of hardware, software, and network systems, ensuring that our users receive the support they need to stay productive.

Day in the Life

A typical day for a Tech Service Desk Agent might include:

• Answering incoming calls and emails from users requesting technical assistance.
• Troubleshooting hardware and software issues on desktops, laptops, and mobile devices.
• Assisting users with network connectivity problems.
• Providing support for client and COTS applications.
• Resetting passwords and unlocking user accounts.
• Creating and updating incident tickets in our ticketing system.
• Escalating complex issues to Level 2 support teams.
• Following up with users to ensure their issues have been resolved.
• Contributing to our knowledge base by documenting common problems and solutions.
• Participating in team meetings and training sessions.

Why Salt Lake City?

Salt Lake City offers a unique blend of urban amenities and outdoor recreation. With a thriving tech industry, a growing job market, and a lower cost of living than many major cities, Salt Lake City is an attractive place to live and work. The city is also home to beautiful mountains, offering opportunities for hiking, skiing, and other outdoor activities.

Career Path

The Tech Service Desk Agent role can be a great starting point for a career in IT. With experience and training, you can advance to roles such as:

• Level 2 Support Technician
• System Administrator
• Network Engineer
• IT Support Manager

Unisys is committed to providing opportunities for career growth and development, and we encourage our employees to pursue their professional goals.

Salary & Benefits

The estimated salary range for this position in Salt Lake City is $45,000 - $65,000 per year. Unisys offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (PTO)
• Retirement savings plan
• Employee stock purchase program
• Life insurance
• Disability insurance
• Flexible spending accounts
• Employee assistance program
• Tuition reimbursement
• Wellness programs
• Employee recognition programs

Unisys Culture

At Unisys, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that our differences make us stronger, and we encourage our employees to bring their whole selves to work. We are also committed to giving back to the communities where we live and work, through volunteer opportunities and charitable giving.

How to Apply

To apply for the Tech Service Desk Agent position at Unisys in Salt Lake City, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Tech Service Desk Agent?
   The key responsibilities include answering technical questions, troubleshooting hardware and software issues, and escalating complex problems.
2. What qualifications are required for this role?
   A high school diploma or GED is required, and technical certifications or an associate degree are preferred. 1-2 years of relevant experience is also expected.
3. What is the typical career path for a Tech Service Desk Agent?
   With experience and training, you can advance to roles such as Level 2 Support Technician, System Administrator, or Network Engineer.
4. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, and more.
5. What is the company culture like at Unisys?
   Unisys is committed to diversity and inclusion, and we strive to create a workplace where everyone feels valued and respected.
6. What type of support will I be providing?
   You will be supporting hardware, software, client and COTS applications, network issues, and user administration tasks.
7. How do I handle complex problems?
   You will escalate complex problems to other resolver teams or vendors, ensuring that the issue is addressed by the appropriate experts.
8. What skills are important for success in this role?
   Problem-solving, analytical, and communication skills are essential for success in this role.
9. Is this role eligible for remote work?
   This specific role is not listed as remote. It is based in Salt Lake City, Utah.
10. What is the work environment like in Salt Lake City?
    Salt Lake City offers a mix of urban and outdoor opportunities. It's a growing tech hub with access to beautiful natural landscapes.