Tech Service Desk Agent at Unisys - Salt Lake City, Utah

Role Overview

As a Tech Service Desk Agent at Unisys in Salt Lake City, you will be the first point of contact for users experiencing technical issues. You will be responsible for answering questions, troubleshooting problems, and escalating complex issues to the appropriate resolver teams. Your role is crucial in ensuring that our users receive timely and effective support, allowing them to perform their jobs efficiently.

Day in the Life

On a typical day, you will:

• Answer phone calls, emails, and chat requests from users experiencing technical difficulties.
• Troubleshoot hardware, software, and network issues using your technical knowledge and problem-solving skills.
• Document all troubleshooting steps and resolutions in the ticketing system.
• Escalate complex issues to other resolver teams, such as network engineers or application developers.
• Follow up with users to ensure that their issues have been resolved to their satisfaction.
• Contribute to the knowledge base by creating and updating articles with troubleshooting tips and solutions.
• Support Level 1 agents with their queries

Why Salt Lake City?

Salt Lake City offers a unique blend of urban amenities and outdoor recreational opportunities. With a thriving tech industry and a growing economy, Salt Lake City is an excellent place to advance your career. The city is also known for its affordable cost of living, making it an attractive destination for young professionals and families. In your free time, you can explore the nearby mountains, enjoy world-class skiing and snowboarding, or hike and bike in the stunning national parks.

Career Path

At Unisys, we are committed to providing our employees with opportunities for growth and advancement. As a Tech Service Desk Agent, you can advance your career by:

• Becoming a Senior Tech Service Desk Agent: In this role, you will mentor and train junior agents, handle more complex issues, and contribute to process improvements.
• Moving into a specialized support role: You can specialize in a particular area, such as network support, application support, or security.
• Becoming a team lead or supervisor: You can lead a team of service desk agents and oversee their performance.
• Transitioning into a different IT role: With your technical skills and experience, you can transition into other IT roles, such as systems administrator or network engineer.

Salary & Benefits

The salary range for a Tech Service Desk Agent in Salt Lake City is typically between $45,000 and $65,000 per year, depending on experience and qualifications. Unisys offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) retirement plan, and tuition reimbursement.

Unisys Culture

Unisys is a global technology company that delivers innovative solutions to businesses and governments worldwide. We are committed to creating a culture of innovation, collaboration, and inclusion. At Unisys, you will have the opportunity to work on challenging projects, learn new skills, and make a difference in the world. We value diversity and believe that our employees are our greatest asset.

How to Apply

If you are interested in joining the Unisys team as a Tech Service Desk Agent, please submit your application online through our careers website. Be sure to highlight your technical skills, problem-solving abilities, and customer service experience.

FAQ

1. What are the key responsibilities of a Tech Service Desk Agent?
   A Tech Service Desk Agent is responsible for answering user inquiries, troubleshooting technical issues, and escalating complex problems to the appropriate resolver teams.
2. What qualifications are required for this role?
   A high school diploma or GED is required, and a technical certification or Associate Degree is preferred. Generally, 1-2 years of experience in a related field is also required.
3. What skills are important for success in this role?
   Strong problem-solving skills, excellent communication skills, and the ability to work independently and as part of a team are essential for success.
4. What is the salary range for this position?
   The salary range for a Tech Service Desk Agent in Salt Lake City is typically between $45,000 and $65,000 per year.
5. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) retirement plan, and tuition reimbursement.
6. What opportunities are there for career advancement at Unisys?
   Unisys is committed to providing employees with opportunities for growth and advancement. You can advance your career by becoming a Senior Tech Service Desk Agent, specializing in a particular area, or moving into a team lead or supervisor role.
7. What is the company culture like at Unisys?
   Unisys is a global technology company that delivers innovative solutions to businesses and governments worldwide. We are committed to creating a culture of innovation, collaboration, and inclusion.
8. How can I apply for this position?
   You can submit your application online through our careers website.
9. Is this role remote?
   No, this role is based in our Salt Lake City office.
10. What kind of training is provided?
    We provide ongoing training and development opportunities to help our employees enhance their technical skills and knowledge.