Tech Service Desk Agent at Unisys: Join Our Team in Salt Lake City

Role Overview

Are you a problem solver with a passion for technology? Do you thrive in a fast-paced environment where you can help others overcome technical challenges? If so, Unisys is looking for a Tech Service Desk Agent to join our team in Salt Lake City, Utah! As a Tech Service Desk Agent, you will be the first point of contact for our clients, providing technical support and resolving issues related to hardware, software, and network connectivity. You will work in a collaborative environment, utilizing your problem-solving skills and technical expertise to ensure our clients receive exceptional service.

A Day in the Life

Imagine starting your day by reviewing the incident queue and prioritizing requests based on urgency and impact. You might begin by assisting a client who is having trouble connecting to the network, guiding them through troubleshooting steps to identify the root cause of the issue. Next, you could help a colleague with a software installation, ensuring that they have the necessary permissions and configurations. As the day progresses, you will collaborate with other IT teams to resolve more complex issues, such as server outages or database errors. Throughout the day, you will document your progress and update the knowledge base to ensure that future incidents can be resolved quickly and efficiently. You'll also have the opportunity to support L1 agents, sharing your expertise and helping them to develop their skills.

Why Salt Lake City?

Salt Lake City is a vibrant and growing city with a thriving tech industry. Located in the heart of the Wasatch Mountains, Salt Lake City offers stunning natural beauty and endless opportunities for outdoor recreation. From skiing and snowboarding in the winter to hiking and biking in the summer, there's something for everyone to enjoy. In addition to its natural attractions, Salt Lake City is also home to a diverse cultural scene, with world-class restaurants, museums, and theaters. With its affordable cost of living and strong job market, Salt Lake City is an ideal place to live and work.

Career Path

At Unisys, we are committed to investing in our employees' growth and development. As a Tech Service Desk Agent, you will have opportunities to advance your career in a variety of directions. You might choose to specialize in a particular area of technology, such as network security or cloud computing. Alternatively, you could pursue a leadership role, such as team lead or supervisor. We offer a range of training programs and mentorship opportunities to help you achieve your career goals.

Salary & Benefits

Unisys offers a competitive salary and benefits package to attract and retain top talent. The salary for a Tech Service Desk Agent in Salt Lake City typically ranges from $40,000 to $60,000 per year, depending on experience and qualifications. In addition to salary, we offer a comprehensive benefits package that includes: * Unlimited paid time off * 401(k) match * Comprehensive healthcare * HSA matching * Ongoing learning opportunities * Employee assistance program * Life insurance * Disability insurance * Vision and Dental insurance * Flexible spending accounts * Paid holidays * Employee discount programs

Unisys Culture

At Unisys, we believe that our people are our greatest asset. We foster a culture of collaboration, innovation, and inclusivity. We encourage our employees to share their ideas and perspectives, and we are committed to creating a workplace where everyone feels valued and respected. We also recognize the importance of work-life balance, and we offer flexible work arrangements to help our employees manage their personal and professional lives.

How to Apply

If you are interested in joining our team as a Tech Service Desk Agent, we encourage you to apply online. To apply, please visit our careers website and search for the Tech Service Desk Agent position in Salt Lake City. You will need to submit a resume and cover letter, highlighting your relevant skills and experience. We look forward to hearing from you!

FAQ

**Q1: What are the essential qualifications for this role?** **A:** The essential qualifications include a High School Diploma or GED, 1-2 years of experience in a related field, and strong problem-solving and analytical skills. A technical certification or Associate Degree is preferred. **Q2: What type of support will I be providing?** **A:** You will be providing support for hardware, software, client and COTS applications, network, and user administration. **Q3: Will I be working independently or as part of a team?** **A:** You will be working as part of a team, supporting L1 agents and collaborating with other IT teams to resolve complex issues. **Q4: What opportunities are there for career advancement?** **A:** Unisys is committed to investing in employee growth, and there are opportunities to specialize in specific technologies or pursue leadership roles. **Q5: Is relocation assistance provided?** **A:** No, applicants must be located near the Salt Lake City, Utah area. **Q6: What tools and technologies will I be using?** **A:** You will be using a variety of tools and technologies, including ticketing systems, remote support tools, Active Directory, and operating systems (Windows, macOS). **Q7: What is the work environment like?** **A:** The work environment is fast-paced and collaborative, with a focus on teamwork and problem-solving. **Q8: What is the interview process like?** **A:** The interview process includes a video interview, which allows us to get to know you better and provide a more engaging and convenient experience. **Q9: Does Unisys offer any employee resource groups (ERGs)?** **A:** Yes, Unisys has various ERGs to support diversity and inclusion, fostering a sense of belonging and providing opportunities for networking and mentorship. **Q10: What is Unisys's commitment to equal opportunity employment?** **A:** Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.