Tech Service Desk - L1 at Unisys: Your Gateway to a Thriving IT Career in Mandaluyong City

Role Overview

Are you passionate about technology and helping others? Do you thrive in a fast-paced environment where you can put your problem-solving skills to the test? If so, a career as a Tech Service Desk - L1 at Unisys in Mandaluyong City, Philippines, might be the perfect fit for you. This role is the first point of contact for users experiencing technical issues, providing essential support and ensuring smooth operations. As a Tech Service Desk - L1 agent, you'll be responsible for answering moderately complex questions, resolving incidents, and fulfilling service requests related to hardware, software, network, and user administration. You'll follow established guidelines, utilize your experience, and leverage analytical skills to troubleshoot and resolve issues effectively. When necessary, you'll escalate complex problems to other resolver teams or vendors, ensuring timely resolution.

A Day in the Life of a Tech Service Desk - L1 Agent

Imagine starting your day by reviewing the incident queue, prioritizing urgent issues, and preparing to assist users. Your responsibilities would include: * **Answering calls and responding to emails:** Providing technical assistance to users experiencing hardware, software, or network issues. * **Troubleshooting and resolving incidents:** Diagnosing problems, implementing solutions, and documenting the resolution process. * **Fulfilling service requests:** Processing requests for software installations, password resets, and other IT-related services. * **Escalating complex issues:** Forwarding unresolved problems to higher-level support teams or vendors. * **Updating the knowledge base:** Contributing to the documentation of solutions and troubleshooting steps. * **Supporting L1 agents:** Providing guidance and assistance to junior members of the team. Throughout the day, you'll collaborate with colleagues, share knowledge, and contribute to a positive and productive work environment. You'll constantly learn new technologies and improve your skills through training and on-the-job experience.

Why Mandaluyong City?

Mandaluyong City is a vibrant and dynamic urban center in the Philippines, known for its bustling commercial districts, diverse culture, and strategic location. Working at Unisys in Mandaluyong City offers numerous advantages: * **Career opportunities:** Mandaluyong City is a major business hub, providing ample opportunities for career growth and development in the IT sector. * **Accessibility:** The city is well-connected to other parts of Metro Manila, making it easy to commute from various residential areas. * **Lifestyle:** Mandaluyong City offers a wide range of dining, shopping, and entertainment options, catering to diverse tastes and preferences. * **Cultural experiences:** Immerse yourself in the rich Filipino culture, explore historical landmarks, and participate in local festivals.

Career Path

The Tech Service Desk - L1 role serves as an excellent starting point for a rewarding career in IT support. With experience and further training, you can advance to roles such as: * **Tech Service Desk - L2:** Handling more complex technical issues and providing advanced troubleshooting support. * **System Administrator:** Managing and maintaining computer systems and servers. * **Network Engineer:** Designing, implementing, and maintaining network infrastructure. * **IT Security Analyst:** Protecting computer systems and networks from cyber threats. * **Team Lead/Supervisor:** Overseeing a team of Tech Service Desk agents and ensuring efficient operations. Unisys provides ample opportunities for professional development and career advancement, supporting employees in achieving their goals.

Salary and Benefits

While the specific salary for this role may vary depending on experience and qualifications, a competitive market range for a Tech Service Desk - L1 agent in Mandaluyong City is estimated to be between $25,000 and $40,000 USD per year. (Note: These are estimates and actual compensation may differ). Unisys also offers a comprehensive benefits package, including: * Health insurance * Dental insurance * Vision insurance * Paid time off (PTO) * Paid holidays * Retirement plan (401k or similar) * Life insurance * Disability insurance * Employee assistance program (EAP) * Training and development opportunities * Employee discounts

Unisys Culture

Unisys is a global technology company committed to helping clients solve their most pressing challenges. We foster a culture of innovation, collaboration, and inclusivity, where employees are empowered to make a difference. At Unisys, you'll be part of a diverse and talented team, working on cutting-edge technologies and contributing to meaningful projects. We value teamwork, integrity, and a commitment to excellence. We provide a supportive and challenging environment where you can grow your skills, advance your career, and make a positive impact on the world.

How to Apply

If you're ready to join the Unisys team and embark on a rewarding career as a Tech Service Desk - L1 agent in Mandaluyong City, we encourage you to apply today! Visit the Unisys careers website and search for the Tech Service Desk - L1 position in Mandaluyong City. Follow the instructions to submit your application, including your resume and cover letter.

Frequently Asked Questions (FAQ)

**Q1: What are the minimum qualifications for this role?** A1: A high school diploma or GED is required. Technical certification or an Associate Degree may also be required. Generally, 1-2 years of experience in a related area is preferred. **Q2: What skills are essential for success in this role?** A2: Essential skills include technical troubleshooting, problem-solving, customer service, and communication skills. A basic understanding of computer hardware, software, and networking concepts is also important. **Q3: What are the typical responsibilities of a Tech Service Desk - L1 agent?** A3: Responsibilities include answering technical questions, resolving incidents, fulfilling service requests, escalating complex issues, and documenting solutions. **Q4: What opportunities for career advancement are available at Unisys?** A4: Unisys provides numerous opportunities for career advancement, including promotions to Tech Service Desk - L2, System Administrator, Network Engineer, and other IT roles. **Q5: What is the company culture like at Unisys?** A5: Unisys fosters a culture of innovation, collaboration, and inclusivity, where employees are empowered to make a difference. **Q6: What kind of training and development opportunities are offered at Unisys?** A6: Unisys offers a variety of training and development opportunities, including technical training, leadership development programs, and online learning resources. **Q7: What is the work environment like in Mandaluyong City?** A7: Mandaluyong City offers a dynamic and vibrant work environment, with access to numerous amenities and cultural experiences. **Q8: What is the interview process like for this role?** A8: The interview process typically includes a phone screening, followed by one or more in-person or virtual interviews with hiring managers and team members. **Q9: What is the dress code at Unisys?** A9: The dress code at Unisys is typically business casual. **Q10: What is the company's commitment to diversity and inclusion?** A10: Unisys is committed to being an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.