Technical Field Engineer - Ballarat, Victoria

Are you a skilled and dedicated technical professional with a passion for providing exceptional support and solving complex IT challenges? Unisys is seeking a talented Technical Field Engineer to join our team in Ballarat, Victoria. In this role, you will be responsible for providing comprehensive technical support to our clients, ensuring the smooth operation of their IT infrastructure, and delivering outstanding customer service.

Role Overview

As a Technical Field Engineer, you will be the primary point of contact for our clients' technical needs. You will provide on-site and remote support for desktops, laptops, servers, networks, and other IT equipment. Your responsibilities will include troubleshooting hardware and software issues, installing and configuring new systems, performing preventative maintenance, and ensuring the security and integrity of client data. You will also be responsible for maintaining accurate documentation, adhering to service level agreements (SLAs), and providing exceptional customer service.

A Day in the Life of a Technical Field Engineer

Each day as a Technical Field Engineer at Unisys will bring new and exciting challenges. Here's a glimpse into what your day might look like:

• Start your day by reviewing your schedule and prioritizing tasks based on urgency and client needs.
• Travel to client sites to provide on-site technical support.
• Troubleshoot hardware and software issues on desktops, laptops, and servers.
• Install and configure new systems and software applications.
• Perform preventative maintenance tasks to ensure optimal system performance.
• Respond to client inquiries and provide timely and accurate solutions.
• Document all incidents, solutions, and changes in the ticketing system.
• Collaborate with other IT teams to resolve complex issues.
• Stay up-to-date with the latest technologies and trends.
• Attend training sessions to enhance your technical skills.

Why Ballarat? A Thriving City with a Rich History

Ballarat, located in the heart of Victoria, Australia, is a vibrant city with a rich history and a thriving economy. Known for its stunning architecture, beautiful gardens, and friendly community, Ballarat offers a high quality of life and a wide range of opportunities for personal and professional growth.

Ballarat boasts a strong IT sector, with numerous technology companies and startups calling the city home. This makes it an ideal location for Technical Field Engineers seeking challenging and rewarding career opportunities. The city also offers a variety of cultural attractions, including museums, art galleries, and theaters. Outdoor enthusiasts will appreciate the city's numerous parks, gardens, and walking trails.

Career Path for Technical Field Engineers at Unisys

Unisys is committed to providing its employees with opportunities for growth and advancement. As a Technical Field Engineer, you will have the opportunity to develop your technical skills and advance your career within the company. Potential career paths include:

• Senior Technical Field Engineer
• Team Lead
• Project Manager
• Systems Administrator
• Network Engineer

Unisys also offers a variety of training and development programs to help its employees enhance their skills and knowledge. These programs include technical training, leadership development, and professional certifications.

Competitive Salary and Benefits Package

Unisys offers a competitive salary and benefits package to its employees. The salary for a Technical Field Engineer in Ballarat, Victoria, typically ranges from $70,000 to $95,000 per year, depending on experience and qualifications. In addition to salary, Unisys offers a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (vacation, sick leave, holidays)
• Retirement savings plan with company match
• Life insurance
• Disability coverage
• Employee assistance program
• Professional development opportunities

Join the Unisys Family: A Culture of Innovation and Collaboration

Unisys is a global technology company that provides a wide range of IT solutions and services to businesses around the world. We are committed to innovation, customer satisfaction, and employee success. Our culture is based on the following values:

• Integrity: We conduct our business with honesty and ethical behavior.
• Collaboration: We work together to achieve common goals.
• Innovation: We are constantly seeking new and better ways to serve our clients.
• Customer Focus: We are committed to providing exceptional customer service.
• Employee Empowerment: We empower our employees to make a difference.

Ready to Apply? Here's How

If you are a skilled and dedicated technical professional with a passion for providing exceptional support and solving complex IT challenges, we encourage you to apply for the Technical Field Engineer position at Unisys. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills and experience, and explain why you are a good fit for the role.

Frequently Asked Questions

1. What are the key responsibilities of a Technical Field Engineer?

   The key responsibilities include providing on-site and remote technical support, troubleshooting hardware and software issues, installing and configuring new systems, performing preventative maintenance, and ensuring the security and integrity of client data.

2. What qualifications are required for this role?

   Qualifications include experience in laptop and desktop repair, knowledge of Windows operating systems and Office 365, experience with Active Directory administration, proficiency in network troubleshooting, and familiarity with enterprise networking equipment.

3. What is the salary range for a Technical Field Engineer in Ballarat, Victoria?

   The salary typically ranges from $70,000 to $95,000 per year, depending on experience and qualifications.

4. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, paid time off, a retirement savings plan with company match, life insurance, disability coverage, and an employee assistance program.

5. What is the career path for a Technical Field Engineer at Unisys?

   Potential career paths include Senior Technical Field Engineer, Team Lead, Project Manager, Systems Administrator, and Network Engineer.

6. What is the work environment like at Unisys?

   Unisys offers a supportive and collaborative work environment where employees are empowered to make a difference.

7. What opportunities are there for professional development?

   Unisys offers a variety of training and development programs to help its employees enhance their skills and knowledge.

8. What is the company culture like at Unisys?

   Unisys has a culture of innovation, collaboration, and customer focus.

9. How do I apply for the Technical Field Engineer position?

   You can apply by submitting your resume and cover letter through our online application portal.

10. Is Unisys an equal opportunity employer?

    Yes, Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.