Technical Service Desk Careers at Unisys - Canberra, Australian Capital Territory | Apply Now!
Unisys
Technical Service Desk Careers at Unisys - Canberra, Australian Capital Territory | Apply Now!
Job Description
Technical Service Desk Analyst - Canberra, ACT
Are you a proactive, enthusiastic, and technically savvy individual looking to kick-start your IT career? Unisys is seeking talented Level 1 Technical Service Desk Analysts to join our expanding team in Canberra, supporting a range of Federal Government clients. This is an excellent opportunity to gain invaluable experience in a dynamic and collaborative environment, with ample opportunities for career progression.
A Day in the Life of a Technical Service Desk Analyst
As a Technical Service Desk Analyst, your day will be filled with diverse challenges and opportunities to learn and grow. You'll be the first point of contact for our clients, providing exceptional customer service while resolving their technical issues. Here’s a glimpse into your daily routine:
- Responding to incoming calls, emails, and chat requests from users experiencing technical difficulties.
- Troubleshooting hardware, software, and network problems.
- Logging incidents and requests accurately in the ticketing system.
- Prioritizing and managing your workload to meet service level agreements (SLAs).
- Providing clear and concise communication to users throughout the resolution process.
- Escalating complex issues to senior support teams when necessary.
- Contributing to the knowledge base by documenting solutions and troubleshooting steps.
- Maintaining a positive and professional attitude while interacting with clients and colleagues.
Why Canberra? A Hub for Technology and Opportunity
Canberra, the capital city of Australia, offers a unique blend of urban sophistication and natural beauty. It's a thriving hub for technology and innovation, with a strong presence of government agencies and private sector companies. Here are a few reasons why Canberra is a great place to live and work:
- Career Opportunities: Canberra boasts a robust job market, particularly in the IT sector, with numerous opportunities for career advancement.
- Quality of Life: Canberra consistently ranks high in terms of quality of life, offering a safe and family-friendly environment.
- Education: The city is home to prestigious universities and educational institutions, providing access to world-class learning opportunities.
- Culture and Recreation: Canberra offers a vibrant cultural scene, with museums, galleries, theaters, and a wide range of recreational activities.
- Natural Beauty: Surrounded by parks, reserves, and mountains, Canberra provides ample opportunities for outdoor adventures.
Your Career Path at Unisys: Growth and Development
Unisys is committed to fostering the growth and development of our employees. As a Technical Service Desk Analyst, you'll have access to a range of training programs and resources to enhance your skills and advance your career. Potential career paths within Unisys include:
- Level 2 Support Analyst: Providing more advanced technical support and troubleshooting.
- Service Desk Team Lead: Supervising and mentoring a team of Service Desk Analysts.
- Systems Administrator: Managing and maintaining computer systems and networks.
- Network Engineer: Designing, implementing, and managing network infrastructure.
- Project Manager: Leading and coordinating IT projects.
Competitive Salary and Benefits Package
Unisys offers a competitive salary and benefits package that rewards your contributions and supports your well-being. In Canberra, the typical salary range for a Level 1 Technical Service Desk Analyst is between $65,000 and $85,000 AUD per year, depending on experience and qualifications. Our benefits package includes:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (vacation, sick leave, holidays)
- Retirement savings plan with employer match
- Professional development opportunities
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition reimbursement
- Flexible work arrangements (if applicable)
- Employee discounts on products and services
- Wellness programs
The Unisys Culture: Collaboration, Innovation, and Inclusion
At Unisys, we foster a culture of collaboration, innovation, and inclusion. We believe that our diverse workforce is our greatest asset, and we are committed to creating a workplace where everyone feels valued and respected. We encourage our employees to:
- Collaborate: Work together to achieve common goals.
- Innovate: Embrace new ideas and challenge the status quo.
- Learn: Continuously develop their skills and knowledge.
- Grow: Advance their careers within the company.
- Contribute: Make a positive impact on our clients and communities.
Ready to Join the Unisys Team? Apply Today!
If you're a motivated and technically skilled individual with a passion for customer service, we encourage you to apply for the Technical Service Desk Analyst position in Canberra. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions
- What are the key responsibilities of a Technical Service Desk Analyst?
Providing first-level IT support, resolving customer requests, documenting incidents, and maintaining data accuracy.
- What qualifications are required for this role?
Australian Citizenship, NV1 Security Clearance, customer service experience preferred, and relevant IT education or experience.
- What is the salary range for this position?
The typical salary range is between $65,000 and $85,000 AUD per year, depending on experience and qualifications.
- What are the benefits of working at Unisys?
We offer a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and professional development opportunities.
- What is the work environment like at Unisys?
Unisys fosters a collaborative, innovative, and inclusive work environment where employees are valued and supported.
- What are the opportunities for career advancement at Unisys?
Unisys offers numerous opportunities for career growth, including roles in Level 2 Support, Team Lead, Systems Administration, and more.
- What kind of training will I receive?
Unisys provides industry-best practice training programs to enhance your skills and knowledge.
- Is this a full-time or part-time position?
This is a full-time position.
- What is the application process like?
To apply, please submit your resume and cover letter through our online application portal.
- Who can I contact if I have further questions?
Please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or Toll Free: 888-560-1782 (Prompt 4).
Locations
- Canberra, Australian Capital Territory, Australia
Salary
71,500 - 93,500 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Supportintermediate
- Customer Serviceintermediate
- Technical Supportintermediate
- Incident Managementintermediate
- Problem Managementintermediate
- Service Desk Operationsintermediate
- Hardware Troubleshootingintermediate
- Software Troubleshootingintermediate
- Network Troubleshootingintermediate
- Customer Communicationintermediate
- Documentationintermediate
- Time Managementintermediate
- Data Accuracyintermediate
- Policy Adherenceintermediate
- Diagnostic Skillsintermediate
- Active Listeningintermediate
- Empathyintermediate
- Adaptabilityintermediate
- Collaborationintermediate
- Problem-solvingintermediate
Required Qualifications
- Australian Citizenship (experience)
- NV1 Security Clearance (experience)
- Customer service experience preferred (experience)
- Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course (experience)
- Relevant experience in Information Technology is desirable (experience)
- Ability to comprehend and uphold Unisys Policies and Procedures (experience)
- Strong understanding of IT support principles (experience)
- Excellent communication skills (written and verbal) (experience)
- Proven ability to work in a team environment (experience)
- Demonstrated problem-solving abilities (experience)
- Familiarity with service desk ticketing systems (experience)
- Basic understanding of network operations (experience)
- Knowledge of hardware and software troubleshooting techniques (experience)
Responsibilities
- Provide 1st Level IT Support
- Respond to and resolve customer requests related to software, hardware, and network issues
- Provide fast, efficient, and friendly customer service
- Accurately document calls and incidents
- Manage time and workload to meet predetermined service levels
- Maintain data accuracy in the contact management system
- Assign incidents and requests to the correct support group
- Act as a single point of contact on incidents and problems logged
- Perform appropriate diagnostics to initiate problem management workflow process
- Provide clients with a reference number for their incident/request
- Understand various media sources that interface with the Service Desk
- Support multiple clients through customer service professionalism and insight
- Comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)
- Escalate complex issues to higher-level support teams
- Contribute to the knowledge base by documenting solutions and best practices
Benefits
- general: Competitive salary
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick leave, holidays)
- general: Retirement savings plan with employer match
- general: Professional development opportunities
- general: Employee assistance program
- general: Life insurance
- general: Disability insurance
- general: Tuition reimbursement
- general: Flexible work arrangements (if applicable)
- general: Employee discounts on products and services
- general: Wellness programs
- general: Opportunity for career progression within Unisys
- general: Collaborative and supportive work environment
- general: Industry-best practice training programs
- general: Access to cutting-edge technology
Tags & Categories
Answer 10 quick questions to check your fit for Technical Service Desk Careers at Unisys - Canberra, Australian Capital Territory | Apply Now! @ Unisys.
Related Books and Jobs
Technical Service Desk Careers at Unisys - Canberra, Australian Capital Territory | Apply Now!
Unisys
Technical Service Desk Careers at Unisys - Canberra, Australian Capital Territory | Apply Now!
Job Description
Technical Service Desk Analyst - Canberra, ACT
Are you a proactive, enthusiastic, and technically savvy individual looking to kick-start your IT career? Unisys is seeking talented Level 1 Technical Service Desk Analysts to join our expanding team in Canberra, supporting a range of Federal Government clients. This is an excellent opportunity to gain invaluable experience in a dynamic and collaborative environment, with ample opportunities for career progression.
A Day in the Life of a Technical Service Desk Analyst
As a Technical Service Desk Analyst, your day will be filled with diverse challenges and opportunities to learn and grow. You'll be the first point of contact for our clients, providing exceptional customer service while resolving their technical issues. Here’s a glimpse into your daily routine:
- Responding to incoming calls, emails, and chat requests from users experiencing technical difficulties.
- Troubleshooting hardware, software, and network problems.
- Logging incidents and requests accurately in the ticketing system.
- Prioritizing and managing your workload to meet service level agreements (SLAs).
- Providing clear and concise communication to users throughout the resolution process.
- Escalating complex issues to senior support teams when necessary.
- Contributing to the knowledge base by documenting solutions and troubleshooting steps.
- Maintaining a positive and professional attitude while interacting with clients and colleagues.
Why Canberra? A Hub for Technology and Opportunity
Canberra, the capital city of Australia, offers a unique blend of urban sophistication and natural beauty. It's a thriving hub for technology and innovation, with a strong presence of government agencies and private sector companies. Here are a few reasons why Canberra is a great place to live and work:
- Career Opportunities: Canberra boasts a robust job market, particularly in the IT sector, with numerous opportunities for career advancement.
- Quality of Life: Canberra consistently ranks high in terms of quality of life, offering a safe and family-friendly environment.
- Education: The city is home to prestigious universities and educational institutions, providing access to world-class learning opportunities.
- Culture and Recreation: Canberra offers a vibrant cultural scene, with museums, galleries, theaters, and a wide range of recreational activities.
- Natural Beauty: Surrounded by parks, reserves, and mountains, Canberra provides ample opportunities for outdoor adventures.
Your Career Path at Unisys: Growth and Development
Unisys is committed to fostering the growth and development of our employees. As a Technical Service Desk Analyst, you'll have access to a range of training programs and resources to enhance your skills and advance your career. Potential career paths within Unisys include:
- Level 2 Support Analyst: Providing more advanced technical support and troubleshooting.
- Service Desk Team Lead: Supervising and mentoring a team of Service Desk Analysts.
- Systems Administrator: Managing and maintaining computer systems and networks.
- Network Engineer: Designing, implementing, and managing network infrastructure.
- Project Manager: Leading and coordinating IT projects.
Competitive Salary and Benefits Package
Unisys offers a competitive salary and benefits package that rewards your contributions and supports your well-being. In Canberra, the typical salary range for a Level 1 Technical Service Desk Analyst is between $65,000 and $85,000 AUD per year, depending on experience and qualifications. Our benefits package includes:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (vacation, sick leave, holidays)
- Retirement savings plan with employer match
- Professional development opportunities
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition reimbursement
- Flexible work arrangements (if applicable)
- Employee discounts on products and services
- Wellness programs
The Unisys Culture: Collaboration, Innovation, and Inclusion
At Unisys, we foster a culture of collaboration, innovation, and inclusion. We believe that our diverse workforce is our greatest asset, and we are committed to creating a workplace where everyone feels valued and respected. We encourage our employees to:
- Collaborate: Work together to achieve common goals.
- Innovate: Embrace new ideas and challenge the status quo.
- Learn: Continuously develop their skills and knowledge.
- Grow: Advance their careers within the company.
- Contribute: Make a positive impact on our clients and communities.
Ready to Join the Unisys Team? Apply Today!
If you're a motivated and technically skilled individual with a passion for customer service, we encourage you to apply for the Technical Service Desk Analyst position in Canberra. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions
- What are the key responsibilities of a Technical Service Desk Analyst?
Providing first-level IT support, resolving customer requests, documenting incidents, and maintaining data accuracy.
- What qualifications are required for this role?
Australian Citizenship, NV1 Security Clearance, customer service experience preferred, and relevant IT education or experience.
- What is the salary range for this position?
The typical salary range is between $65,000 and $85,000 AUD per year, depending on experience and qualifications.
- What are the benefits of working at Unisys?
We offer a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and professional development opportunities.
- What is the work environment like at Unisys?
Unisys fosters a collaborative, innovative, and inclusive work environment where employees are valued and supported.
- What are the opportunities for career advancement at Unisys?
Unisys offers numerous opportunities for career growth, including roles in Level 2 Support, Team Lead, Systems Administration, and more.
- What kind of training will I receive?
Unisys provides industry-best practice training programs to enhance your skills and knowledge.
- Is this a full-time or part-time position?
This is a full-time position.
- What is the application process like?
To apply, please submit your resume and cover letter through our online application portal.
- Who can I contact if I have further questions?
Please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or Toll Free: 888-560-1782 (Prompt 4).
Locations
- Canberra, Australian Capital Territory, Australia
Salary
71,500 - 93,500 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Supportintermediate
- Customer Serviceintermediate
- Technical Supportintermediate
- Incident Managementintermediate
- Problem Managementintermediate
- Service Desk Operationsintermediate
- Hardware Troubleshootingintermediate
- Software Troubleshootingintermediate
- Network Troubleshootingintermediate
- Customer Communicationintermediate
- Documentationintermediate
- Time Managementintermediate
- Data Accuracyintermediate
- Policy Adherenceintermediate
- Diagnostic Skillsintermediate
- Active Listeningintermediate
- Empathyintermediate
- Adaptabilityintermediate
- Collaborationintermediate
- Problem-solvingintermediate
Required Qualifications
- Australian Citizenship (experience)
- NV1 Security Clearance (experience)
- Customer service experience preferred (experience)
- Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course (experience)
- Relevant experience in Information Technology is desirable (experience)
- Ability to comprehend and uphold Unisys Policies and Procedures (experience)
- Strong understanding of IT support principles (experience)
- Excellent communication skills (written and verbal) (experience)
- Proven ability to work in a team environment (experience)
- Demonstrated problem-solving abilities (experience)
- Familiarity with service desk ticketing systems (experience)
- Basic understanding of network operations (experience)
- Knowledge of hardware and software troubleshooting techniques (experience)
Responsibilities
- Provide 1st Level IT Support
- Respond to and resolve customer requests related to software, hardware, and network issues
- Provide fast, efficient, and friendly customer service
- Accurately document calls and incidents
- Manage time and workload to meet predetermined service levels
- Maintain data accuracy in the contact management system
- Assign incidents and requests to the correct support group
- Act as a single point of contact on incidents and problems logged
- Perform appropriate diagnostics to initiate problem management workflow process
- Provide clients with a reference number for their incident/request
- Understand various media sources that interface with the Service Desk
- Support multiple clients through customer service professionalism and insight
- Comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)
- Escalate complex issues to higher-level support teams
- Contribute to the knowledge base by documenting solutions and best practices
Benefits
- general: Competitive salary
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick leave, holidays)
- general: Retirement savings plan with employer match
- general: Professional development opportunities
- general: Employee assistance program
- general: Life insurance
- general: Disability insurance
- general: Tuition reimbursement
- general: Flexible work arrangements (if applicable)
- general: Employee discounts on products and services
- general: Wellness programs
- general: Opportunity for career progression within Unisys
- general: Collaborative and supportive work environment
- general: Industry-best practice training programs
- general: Access to cutting-edge technology
Tags & Categories
Answer 10 quick questions to check your fit for Technical Service Desk Careers at Unisys - Canberra, Australian Capital Territory | Apply Now! @ Unisys.
Related Books and Jobs