About Symetra Financial

Symetra Financial is a leading national financial services company dedicated to helping individuals and businesses achieve their financial goals through innovative insurance and retirement solutions. With a strong focus on life insurance, retirement planning, and employee benefits, Symetra empowers more people to access financial freedom. Guided by the principles of Value, Transparency, and Sustainability, Symetra provides competitive products and services that prioritize customer needs. As a trusted name in the insurance industry, Symetra fosters an inclusive workplace where diverse perspectives drive innovation and growth. Whether you're passionate about stop loss insurance or broader benefits administration, Symetra offers a platform for professional excellence in a supportive environment.

Role Overview

The Unit Manager, Stop Loss RFP Team position at Symetra Financial is a remote opportunity within the Benefits Division. This leadership role involves overseeing an operational unit of 8+ employees, ensuring they meet critical performance objectives in time standards, quality, and production goals. As a key player in Symetra's stop loss RFP processes, you'll drive team success in a fast-paced insurance environment. This full-time remote position offers a salary range of $66,100 - $110,100 annually, plus eligibility for a company annual bonus. Ideal for experienced supervisors with a background in customer service and operations, this role emphasizes building high-performing teams while contributing to Symetra's mission in employee benefits and financial security.

Key Responsibilities

In this role, you'll take charge of multiple facets of team leadership and operations. Primary duties include leading, supervising, and developing employees to achieve unit performance goals. You'll provide coaching, feedback, and developmental opportunities, while setting clear expectations and holding the team accountable. Oversee training programs, staffing decisions, and bench strength to maintain optimal performance. Ensure adherence to legal and compliance standards, and manage daily workflows to meet Service Level Agreements (SLAs). Additional responsibilities encompass resolving customer and partner issues, maintaining accurate records and reports, defining short-term goals, and communicating company objectives effectively. You'll also assist in process improvements, manage special projects, and continuously build expertise in stop loss insurance policies and procedures.

Leadership and Development Focus

A core aspect of the role is inspiring your team through motivation, celebrating successes, and providing direction to achieve business results. This includes challenging employees to exceed targets and fostering a culture of accountability and growth.

Qualifications & Requirements

To succeed as Unit Manager, Stop Loss RFP Team, candidates need a High School diploma (Bachelor’s degree or equivalent work experience preferred). Previous supervisory experience is essential, along with customer service and operations background. Stop loss experience is highly preferred. Key soft skills include excellent interpersonal and communication abilities, strong leadership potential for training and mentoring, and the capacity to manage multiple priorities in a dynamic setting. You should demonstrate analytical skills to identify trends impacting customer satisfaction, working knowledge of software applications and business platforms, and a commitment to continuous learning in insurance operations.

Benefits & Perks

Symetra Financial stands out with employee-centric benefits tailored to enhance work-life balance. Enjoy flexible full-time or hybrid telecommuting arrangements, perfect for remote professionals. Plan for retirement with a 401(k) plan featuring immediate vesting and company matching up to 6%. Take advantage of generous paid time away, including vacation, sick time, flex days, and ten paid holidays. Eligibility for a company annual bonus adds financial upside. Symetra also doubles your community impact through company matching donations. Explore more in the Symetra Benefits Overview for comprehensive wellness, financial, and family support programs.

Career Growth

At Symetra, career advancement is a priority. This Unit Manager role provides a pathway to higher leadership in benefits division operations, leveraging your stop loss expertise. Benefit from ongoing training, coaching, and developmental opportunities. Symetra's culture of empowerment and innovation magnifies talents, offering a voice in process improvements and special projects. Employees like Cindy G. and Gina B. highlight the continuous challenges and growth, making Symetra ideal for ambitious professionals in insurance and finance.

Why Join Symetra

Join Symetra for a company that values sustainable growth alongside employee well-being. Testimonials from staff underscore the innovation, empowerment, work-life balance, and affordable benefits. As an inclusive employer aspiring to be the most inclusive in insurance, Symetra celebrates diverse identities and removes barriers to fuel innovation. Focus areas like life insurance, retirement services, and employee benefits position you at the forefront of financial services. Remote flexibility, competitive compensation, and a commitment to transparency make Symetra a top choice for Unit Managers seeking impact.

Role FAQs

Is this position fully remote?

Yes, the Unit Manager, Stop Loss RFP Team role is remote within the United States.

What is the team size?

You'll supervise an operational unit of 8+ employees.

Is Stop Loss experience required?

It's preferred but not mandatory; supervisory and customer service experience are key.

What salary can I expect?

Base pay ranges from $66,100 to $110,100 annually, plus bonus eligibility.

How does Symetra support inclusion?

Symetra builds an inclusive culture by recognizing assumptions, embracing perspectives, and providing growth opportunities for all.