Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Changing the world takes dedication like you'd never believe. And we've got 260,000 people giving it all they've got every single day. As an Operational Trainer, you'll be responsible for making sure our evolving training needs are met to keep our level of effort high and our progress moving forward. If you're up for the challenge, join us now and find out what it is like to have the support and resources of a Fortune 5, industry leader.

Position in this function will be involved in assessment, facilitation and organization of the business training needs.  Part of the responsibilities include but not limited to preparation and creation of training materials, training delivery for new hire and non new hire classes, conducting training needs analysis, managing performance both in class and in steady state business, reporting, and handling/ initiating self or team projects.  The Operational Trainer typically reports to a Supervisor or Manager.

Primary Responsibilities:

• Assess the training and organizational development needs within a function (e.g. claims)
• Participate in the development of training programs and classroom materials 
• Provide leadership within the classroom or virtual classroom environment
• Report training metrics and generate training related reports
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Keeping pace with our instructional needs will be the biggest challenge for you. We're the ones driving change in health care, so we've got a lot of people hitting on all cylinders every day. That means you'll need to bring your A-game in order for us to continue to make a major impact.

Required Qualifications:

• Any course or equivalent experience
• College Graduate/ Highschool Graduate/ SHS Graduate
• 1+ years of experience in healthcare revenue cycle management, including:
  • Patient billing and collections
  • Insurance claims processing
  • Payment posting and adjustments
• Knowledge of Epic RCM (Revenue Cycle Management) tool
• Exposed to contact center heavy and knowledgeable in healthcare
• Authorization skill set
• Demonstrated excellent communication and presentation skills for simplifying complex billing concepts
• Demonstrated solid analytical and problem-solving abilities to guide agents through claim denials and adjustments
• Demonstrated ability to foster a positive learning environment and motivate agents to meet collection targets
• Amenable to onsite work setup
• Amenable to night shift schedule

Preferred Qualification:

• Denials management and appeals

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.