Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.  

As an Epic Security Engineer within the Identity Access Operations team, you will play a critical role in managing user access across both Epic applications and enterprise systems. You will oversee automated and manual provisioning processes, ensure compliance with organizational and regulatory requirements, and collaborate with technical, clinical, and operational stakeholders to maintain a secure and efficient access environment. Your responsibilities will include administering Epic Security structures such as templates, roles, security classes, and provider records, while also supporting enterprise identity operations.

Primary Responsibilities: 

• Work with Optum Connect/OITPS Leaders to understand and define the Manual Access Provisioning objectives, commitments, roadmaps specific to each client as well as under managed services (shared teams)
• Review and process access requests from users and departments. Validate the accuracy and completeness of request information
• Ensure compliance with access control policies and procedures. Coordinate with relevant stakeholders to obtain necessary approvals
• Manage access rights and privileges, including role-based access control (RBAC) and attribute-based access control (ABAC)
• Review, validate, and process Epic access requests, ensuring accuracy and alignment with clinical, operational, and technical workflows
• Create, modify, and retire Epic user access leveraging EMP, SER, ECL, LRP, and department-level configurations
• Apply and maintain Epic user templates, roles, and security classes to ensure consistent Least Privilege access across the organization
• Collaborate with Epic application teams to understand module-specific access requirements.
• Conduct Epic access audits to identify unused entitlements, access drift, or misaligned permissions
• Ensure compliance with internal access control policies and external regulations. Identify and address potential security risks related to access provisioning. Provide guidance and training to users and departments on access management best practices
• Collaborate with IT teams, business units, and security departments to understand their access requirements
• Build and maintain positive relationships with stakeholders. Provide timely and accurate information on access provisioning activities
• Mentor a team of analysts, providing guidance, support. Assign tasks, monitor progress, and ensure deadlines are met. Foster a collaborative and productive work environment
• Conduct in-depth data analysis to uncover insights and support decision-making. Utilize advanced analytical techniques and tools to extract meaningful information from large datasets

 ***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION*** 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of IAM experience with hands-on Epic Security provisioning and administration
• Proven solid understanding of IAM principles, especially in healthcare environments
• Experience with Epic modules, security classes, roles, templates, SER/EMP management, and access troubleshooting
• Experience with various identity and access management tools and systems
• Proven excellent organizational and time management skills
• Proven excellent problem-solving and analytical skills
• Proven solid communication and interpersonal skills
• Proficiency in data analysis tools and techniques (e.g., SQL, Python, R, Excel)
• Fully Bilingual Spanish/English proficiency
• Reside in Puerto Rico
   

Preferred Qualifications:

• Certifications in identity and access management or security
• Experience with automated provisioning tools and workflows
• Proven knowledge of industry standards and regulations related to access management (e.g., GDPR, HIPAA)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.