Role Overview

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

Responsible for implementing and managing health and wellbeing programs that align with company policies and regulatory requirements. Drives employee engagement and program effectiveness through data-driven insights, strategic communication, and cross-functional collaboration. Supports clear and targeted benefits communication to enhance understanding, awareness, and participation. Maintains high standards in plan administration, vendor management, and compliance, with a strong focus on employee experience, culture, equity, and inclusion.

Principal Duties and Responsibilities

• Leverage data and employee feedback to assess program performance and inform strategies, recommendations, and design changes that enhance health and wellbeing outcomes and align with business objectives.

• Collaborate with Corporate Communications to design and deliver targeted communication and education strategies that drive engagement and program awareness.

• Use employee feedback and insights to evaluate and strengthen communication and engagement initiatives.

• Partner cross-functionally to ensure wellbeing initiatives are integrated into the broader employee experience and support culture, equity, and inclusion priorities.

• Develop and maintain compliant workflows and controls with internal teams and vendors to ensure adherence to regulations, company policies, and wellbeing plan provisions.

• Ensure plan provisions are correctly interpreted, consistently applied, and clearly communicated to employees, retirees, and beneficiaries.

• Provide guidance on complex plan provisions and interpretation, particularly where multiple plan documents or contracts intersect or have been amended.

• Support the development and implementation of strategic initiatives that deliver high-quality wellbeing programs for employees.

• Support the development of high-performing, integrated vendor partnerships that deliver effective wellbeing programs for employees and their families, with a strong focus on member experience and outcomes.

• Support the design, implementation, and administration of large-scale initiatives (e.g., annual enrollment, new program launches) by collaborating across teams and with vendors to deliver effective tools and resources for employees and their families.

• Manage the special handling of sensitive or complex cases, resolving issues and complaints that may escalate to formal appeal status.

• Regularly assess wellbeing program competitiveness through external benchmarking and review of market, legal, and industry practices.

• In partnership with Total Rewards Team leadership, conduct annual reviews of program delivery to identify risks or areas of concern, and recommend corrective actions with project plans to mitigate or resolve them.

• Establish and maintain strong connections among vendor partners and wellbeing programs to ensure alignment with Total Rewards strategy and objectives.

• Analyze data and reports to identify gaps, issues, and areas of concern, recommending corrective actions.

• Provide staff support to the Benefits Administrative Committee in the review and resolution of ERISA appeals.

Job Specifications

• 5–7 years of experience in employee benefits

• Bachelor’s degree strongly preferred

• Strong quantitative, analytical, and problem-solving skills

• Effective project management and cross-functional collaboration skills

• Excellent written and verbal communication skills

• Proficient in Microsoft Office suite of tools to support efficient, high-quality results

• Ability to develop compelling PowerPoint presentations that convey a clear narrative and connect with diverse audiences.

• Ability to simplify complex benefits information for a range of audiences

• Proficiency in data analysis

• Ability to monitor, measure, and recommend actions based on analytical insights and strategic objectives

• CEBS certification preferred

Contact Person Provision

This position may be responsible for oversight and review of complaints relating to violations of the HIPAA Privacy Rule, the organization and its group health plans’ policies and procedures relating to the confidentiality of protected health information, and for providing further information about matters covered by the notice. This position requires thorough knowledge of the HIPAA Privacy Rule, the group health plans’ health information policies, and procedures, and all the provisions of the group health plans’ Privacy Notice to include the annual training of HIPAA regulations to benefit area employees regulated by this Rule.

HIPAA Privacy Training and Sanctions

All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule are required by the Rule to receive training so that they have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities and of the group health plan’s policies and procedures that impact on their job duties. Training on the requirements of the HIPAA Privacy Rule and the plan’s health information policies and procedures under the direction of the plan privacy officer is a prerequisite for this position.

Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.

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~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$63,500.00-$120,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum