Agent Experience Manager
Compass
Agent Experience Manager
Job Description
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM you are passionate about your customers and delivering a world class experience.
Please note: this role is 100% in-office in our North Dallas, TX office (2595 Dallas Parkway).
At Compass You Will:
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
What We're Looking For:
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience with live or virtual training a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Meticulous attention to detail, highly organized
- Strong creative writing skills and eye for design
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Locations
- Dallas, United States
Salary
Salary details available upon request
85,000 - 140,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Trainingintermediate
- Office managementintermediate
- Hospitalityintermediate
- Operationsintermediate
- Great listening skillsintermediate
- Empathyintermediate
- Problem-solvingintermediate
- Analytical skillsintermediate
- Communicationintermediate
- Interpersonal skillsintermediate
- Relationship buildingintermediate
- Attention to detailintermediate
- Organizationintermediate
- Creative writingintermediate
- Eye for designintermediate
- Zendeskintermediate
- Salesforceintermediate
- Confluenceintermediate
Required Qualifications
- 2-3 years of experience in customer service, training, office management, hospitality, or operations (experience)
- Passion for supporting and serving agents trying to grow their businesses (experience)
- The ability to establish credibility with key agent decision-makers and influencers (experience)
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points (experience)
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement (experience)
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly (experience)
- Skilled communicator with great interpersonal skills, ability to build and manage relationships (experience)
- Meticulous attention to detail, highly organized (experience)
- Strong creative writing skills and eye for design (experience)
- Ability to work in the office during standard operating hours (experience)
- Ability to lift up to 25 lbs (experience)
Preferred Qualifications
- Previous experience in real estate a plus (experience)
- Previous experience with live or virtual training a plus (experience)
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus (experience)
Responsibilities
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
Benefits
- general: Participation in our incentive programs (which may include eligible cash, equity, or commissions)
- general: Paid vacation, holidays, sick time, parental leave, and recharge leave
- general: Medical, tele-health, dental and vision benefits
- general: 401(k) plan
- general: Flexible spending accounts (FSAs)
- general: Commuter program
- general: Life and disability insurance
- general: Maven (a support system for new parents)
- general: Carrot (fertility benefits)
- general: UrbanSitter (caregiver referral network)
- general: Employee Assistance Program
- general: Pet insurance
Tags & Categories
Answer 10 quick questions to check your fit for Agent Experience Manager @ Compass.
Related Books and Jobs
Agent Experience Manager
Compass
Agent Experience Manager
Job Description
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM you are passionate about your customers and delivering a world class experience.
Please note: this role is 100% in-office in our North Dallas, TX office (2595 Dallas Parkway).
At Compass You Will:
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
What We're Looking For:
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience with live or virtual training a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Meticulous attention to detail, highly organized
- Strong creative writing skills and eye for design
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Locations
- Dallas, United States
Salary
Salary details available upon request
85,000 - 140,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Trainingintermediate
- Office managementintermediate
- Hospitalityintermediate
- Operationsintermediate
- Great listening skillsintermediate
- Empathyintermediate
- Problem-solvingintermediate
- Analytical skillsintermediate
- Communicationintermediate
- Interpersonal skillsintermediate
- Relationship buildingintermediate
- Attention to detailintermediate
- Organizationintermediate
- Creative writingintermediate
- Eye for designintermediate
- Zendeskintermediate
- Salesforceintermediate
- Confluenceintermediate
Required Qualifications
- 2-3 years of experience in customer service, training, office management, hospitality, or operations (experience)
- Passion for supporting and serving agents trying to grow their businesses (experience)
- The ability to establish credibility with key agent decision-makers and influencers (experience)
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points (experience)
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement (experience)
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly (experience)
- Skilled communicator with great interpersonal skills, ability to build and manage relationships (experience)
- Meticulous attention to detail, highly organized (experience)
- Strong creative writing skills and eye for design (experience)
- Ability to work in the office during standard operating hours (experience)
- Ability to lift up to 25 lbs (experience)
Preferred Qualifications
- Previous experience in real estate a plus (experience)
- Previous experience with live or virtual training a plus (experience)
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus (experience)
Responsibilities
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
Benefits
- general: Participation in our incentive programs (which may include eligible cash, equity, or commissions)
- general: Paid vacation, holidays, sick time, parental leave, and recharge leave
- general: Medical, tele-health, dental and vision benefits
- general: 401(k) plan
- general: Flexible spending accounts (FSAs)
- general: Commuter program
- general: Life and disability insurance
- general: Maven (a support system for new parents)
- general: Carrot (fertility benefits)
- general: UrbanSitter (caregiver referral network)
- general: Employee Assistance Program
- general: Pet insurance
Tags & Categories
Answer 10 quick questions to check your fit for Agent Experience Manager @ Compass.
Related Books and Jobs