Please note: this role is 100% in-office based in our office in NYC (110 5th Ave).

The Chief of Staff to the President will play an important and influential role in helping the company achieve its mission. As the Chief of Staff, you are a strategic thinker, presenter, and project manager who is passionate about solving the most important people, business, and organizational problems. You will report to the President and serve as a key manager in the company, working collaboratively alongside the entire leadership team. In this role, you will be required to move faster than you previously thought possible, dream big, and juggle competing priorities while maintaining an extremely high-quality output.

The Role

This role spans strategic planning, execution, analysis, communications, change management, operational excellence, senior-level influence and stakeholder management, cross-functional collaboration, and special project management of top company initiatives. It requires someone who can quickly establish trust across the organization and at the senior-most levels, influence without authority, and gain a reputation for being a valued thought partner and leader. This role will step in for the President in internal and external meetings and with agents — presenting, gathering information, and making decisions on the President’s behalf. The successful candidate should be skilled at navigating through ambiguity, uncertainty, and risk, and can operate at the heart of our business to inform and push our thinking and ultimately help shape our strategic trajectory.

At Compass You Will

• Work across the organization to align teams, set goals, execute initiatives, improve processes, increase value and profitability
• Orchestrate strategic and complex cross-functional business activities and projects with speed while maintaining sharp business acuity, creativity, and attention to detail
• Oversee tracking, reporting and dashboards that support decision making, enable organizational agility, and mitigate risk
• Identify opportunities for process improvements, implement program management best practices, and observe/influence team dynamics to improve productivity and outcomes
• Drive collaboration and communication within the team, with key stakeholders, with partners and across the company with a strong bias for action

Planning & Execution

• Own and execute the Brokerage leadership’s management cadence, including the annual strategy and planning cycle, and quarterly offsites
• Track progress across the key Brokerage initiatives, proactively identifying roadblocks and ensuring cross-functional accountability
• Serve as a critical thought partner to the Brokerage President, synthesizing complex information and data across the business and developing a perspective on potential solutions, not just summarizing information

Operational Cadence & Effectiveness

• Design, manage, and optimize the operating rhythm of the brokerage leadership team, including leadership meetings and business reviews
• Set effective meeting agendas, curate participant lists, facilitate discussions, capture clear decisions and action items, and ensure timely follow-up to maximize team efficiency
• Filter, delegate, and manage inbound requests and issues

Executive Communications & Culture

• Lead executive communications for the Brokerage President and leadership, crafting clear and compelling messaging for various audiences (including email communications to regional leaders, organization-wide broadcasts, and department-specific updates)
• Prepare presentations, talking points, and briefing materials for internal and external engagements, ensuring the Brokerage President is well-prepared and messaging is precise and aligned with company priorities
• Support and champion employee culture initiatives across the brokerage, working with leadership to foster a positive, high-performance, and inclusive work environment

Proxy & Business Acumen

• Act as a trusted delegate and proxy for the Brokerage President, attending key internal meetings on their behalf and representing them with judgment and authority
• Quickly gain a deep understanding of the brokerage business and customer to exercise strong independent judgment and make effective decisions
• Exhibit the ability to “see around corners,” proactively anticipating potential organizational challenges, developing a well-articulated point of view, and proposing preemptive strategies

What We Look For

• 8 or more years of professional experience; at least 4 or more years coordinating the delivery of initiatives and programs involving C-Suite leaders with a measurable record of tangible impact to the organization
• Critical thinking and analytical/problem-solving skills, and the ability to combine and balance qualitative analysis with a proven understanding of strategy, operations, interpersonal and technical competencies
• Ability to prioritize and manage work and trade-offs against critical project timelines in a fast-paced, scrappy, dynamic environment; growth mindset; results oriented and outcome driven
• Ability to stand in front of a large room of agents or small room of senior stakeholders to drive the business’s agenda, influence, and motivate people to achieve big goals
• Customer obsession; excels at synthesizing insights about what matters most to customers and accelerating velocity to deliver incredible customer benefit/experiences
• Undergraduate degree required (equivalent professional experience will be considered); advanced degree a plus
  
  

Compensation

The base pay range for this position is $135,000 - $182,300 base salary; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.