At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Successful candidate will become a member of a team of experienced business technology analysts dedicated to support Partners, Vendors and Customers in terms of advanced technical API and processing queries by performing deep analysis of issues, providing suggestions and coordinating resolution process.
We are working in customer and partner facing environment where 3rd party relationship building skills and ability to lead multilevel communication are essential for mutual success.
Outside the box thinking and self-reliance are crucial for team’s success.
Areas of expertise relate to transactions processing, API support, data transfer, networking, customer setup details and reporting using PL-SQL, Splunk or other available tools.
 
Job Responsibilities and Tasks:

• Performing deep root cause analysis of incoming queries
• Replying to teams internal and external Partner queries.
• Maintaining good relations with integrated partners (PSP, ISV, Gateways)
• Assure daily tasks completion
• Proactively seek opportunities to minimize issues occurrence

 
Experience Requirements:

• Large data analysis covering trend identification and result presenting.
• Data mining and research.
• Customer or ‘partner facing experience.
• Boarding API’s support including investigating process flows and background dependencies
• Splunk experience (searching and dashboard creation)
• Working with transactions analysis
• Boarding process awareness
• Large data analysis covering trend identification and result presenting.
• Data mining and research.

 
Skill and Knowledge Requirements:

• Ability to work in rapidly changing environment under time pressure without strict guidelines.
• Technical approach and ability to work with numbers.
• Proficient with MS Excel
•  Authorization processing flow awareness.
• Understanding of API’s specifics
• Understanding of boarding related background dependencies between systems will be an advantage
• Basic PL SQL knowledge will be an advantage.
• Splunk will be an advantage
• Knowledge of Elavon systems will be an advantage (Axis, MPS2, Himms2, ServiceNow, Access Elavon).

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. 

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.