Account Manager, Growth Stage - Remote U.S.

At Vanta, we're on a mission to help businesses earn and prove trust by continuously monitoring and verifying their security posture. We believe security should be accessible to all, and we empower companies to practice better security with ease. Our team is comprised of kind and talented individuals, many of whom have thrived at Vanta without prior security experience.

About the Role

As an Account Manager on our Growth Stage team, you will play a crucial role in expanding and retaining our customer base. You'll be the primary point of contact for all post-sale commercial interactions, including mid-cycle upsells and renewals. You’ll act as a trusted advisor, understanding each customer’s business needs and aligning Vanta’s solutions with their goals to mature their compliance and security programs. Your ultimate goal is to achieve overall net revenue expansion, measured by Net Revenue Retention (NRR).

A Day in the Life of an Account Manager at Vanta

Here's a glimpse into your daily routine:

• Relationship Building: Connect with your assigned accounts, building strong relationships and acting as their trusted advisor.
• Product Expertise: Deepen your understanding of Vanta's current offerings and proactively learn about our product roadmap to confidently address customer inquiries.
• Strategic Alignment: Partner closely with Customer Success Managers (CSMs) to understand customer health, ensuring strategic collaboration and harmonious communication.
• Expansion Planning: Collaborate on account plans, identifying opportunities to increase customer usage of Vanta's platform through new frameworks, security tools, and more.
• Sales Cycle Management: Manage the entire sales cycle for expansion and renewal opportunities, from the initial meeting to closing the deal.
• Negotiation: Skillfully negotiate terms and conditions, involving internal resources like solutions consultants and subject matter experts when needed.
• Forecasting and Pipeline Management: Accurately forecast monthly expansion and churn, maintaining a clean and up-to-date SFDC instance with meticulous pipeline hygiene.
• Customer Focus: Relentlessly focus on customer needs, providing a consultative approach to architecting tailored solutions.

Why Remote U.S.?

Vanta embraces a remote-first culture, allowing us to tap into a diverse talent pool across the United States. This remote setup offers:

• Flexibility: Work from the comfort of your home office, balancing work and personal life.
• Expanded Opportunities: Access career opportunities regardless of your location within the U.S.
• Collaboration: Connect with colleagues across the country through virtual meetings and collaborative tools.

Career Path

Vanta is committed to employee growth and development. The Account Manager role provides a strong foundation for career advancement within our organization. Potential career paths include:

• Senior Account Manager: Take on larger, more complex accounts and mentor junior team members.
• Account Management Team Lead: Lead a team of Account Managers, providing guidance and support.
• Customer Success Manager: Transition into a role focused on ensuring customer satisfaction and maximizing their value from Vanta.
• Sales Leadership: Progress into sales leadership roles, such as Sales Manager or Director of Sales.

Salary & Benefits

Vanta offers a competitive salary and benefits package, including:

• Industry-Competitive Salary and Equity: We offer competitive compensation packages to attract and retain top talent.
• Comprehensive Medical, Dental, and Vision Coverage: We cover 100% of employee-only benefit premiums for most medical plans.
• Paid Parental Leave: We offer 16 weeks of fully-paid Parental Leave for all new parents.
• Health & Wellness Stipend: We provide a stipend to support your health and well-being.
• Remote Workspace Stipend: We help you create a comfortable and productive home office.
• Generous PTO: Take time off to recharge and enjoy life outside of work.
• Professional Development: We invest in your growth through training and development opportunities.

Security Culture at Vanta

Security is at the heart of everything we do at Vanta. We foster a culture of security awareness and responsibility, where every employee plays a role in protecting our company and customer data. We provide regular security training and encourage employees to stay informed about the latest security threats and best practices.

How to Apply

If you're a motivated and results-oriented individual with a passion for customer success and a desire to work in a fast-paced, innovative environment, we encourage you to apply! Submit your resume and cover letter through our online application portal. Please highlight your relevant experience and explain why you're a good fit for this role.

Frequently Asked Questions (FAQ)

1. What is Vanta? Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security posture.
2. What does an Account Manager do at Vanta? Account Managers are responsible for expanding and retaining a subset of Vanta's customers by developing strong relationships and aligning Vanta’s solutions with their objectives.
3. Is prior security experience required? While not required, previous experience in security and compliance is highly desirable.
4. What skills are important for success in this role? Strong communication, relationship building, negotiation, and pipeline management skills are crucial.
5. What is the company culture like at Vanta? Vanta has a kind and talented team, and we foster a culture of security awareness and responsibility.
6. What are the benefits of working remotely at Vanta? Remote work offers flexibility, expanded opportunities, and the ability to collaborate with colleagues across the U.S.
7. What career growth opportunities are available at Vanta? Potential career paths include Senior Account Manager, Account Management Team Lead, Customer Success Manager, and Sales Leadership roles.
8. How does Vanta support employee well-being? We offer a health & wellness stipend, generous PTO, and comprehensive medical, dental, and vision coverage.
9. How does Vanta use AI? Vanta encourages the responsible use of AI to improve efficiency and impact.
10. Where is Vanta located? Vanta has offices in San Francisco and New York City, but this role is fully remote within the U.S.