Account Manager (Renewal Specialist) - Dublin, Ireland

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Role Overview

The Renewal Specialist will play a critical role in driving customer retention and revenue growth within the Account Management department. This position focuses on managing the renewal process for our customers with up to 10 employees, ensuring a seamless renewal experience while identifying opportunities for expansion. You'll work 60-90 days in advance of renewal dates to proactively engage customers, understand their needs, and secure contract renewals.

What You’ll Do

• Own the end-to-end renewal process for a portfolio of 2—250 accounts in the up to 10 employees segment
• Proactively reach out to customers 60-90 days prior to renewal dates
• Manage on average 10-15 renewals per month, with fluctuation based on quarterly cycles
• Navigate standard MSA contracts including auto-renewal clauses and 10% year-over-year uplifts
• Accurately forecast renewal outcomes and maintain forecasting hygiene in Salesforce/Clarity
• Conduct light discovery conversations to understand customer health, usage, and satisfaction
• Build and maintain strong relationships with customers to ensure retention
• Address customer concerns and objections proactively
• Collaborate with Customer Success Managers on at-risk accounts
• Identify and surface expansion opportunities within your book of business
• Maintain accurate records of customer interactions, renewal status, and forecasting data
• Follow established renewal playbooks and communication sequences
• Manage renewal pipeline with clear next steps and accurate stage progression
• Meet or exceed renewal rate and revenue retention targets
• Provide weekly forecasts and updates to leadership

A Day in the Life of a Renewal Specialist

A typical day for a Renewal Specialist at Vanta involves a blend of proactive customer outreach, data analysis, and collaboration with internal teams. You'll start by reviewing your renewal pipeline, identifying upcoming renewal dates, and prioritizing accounts for engagement. You'll spend time communicating with customers via phone and email, understanding their current usage of Vanta, and addressing any concerns or questions they may have. You'll also work to identify opportunities to expand their Vanta usage. Maintaining accurate records in Salesforce is also a must!

Why Dublin?

Dublin, Ireland, offers a vibrant and thriving technology scene, making it an excellent location for Vanta to expand its presence. The city boasts a highly skilled workforce, a supportive business environment, and a strategic location within Europe. Dublin's diverse culture and rich history also provide a stimulating and enriching experience for employees.

Career Path

The Renewal Specialist role provides a solid foundation for career growth within Vanta. Successful Renewal Specialists can advance to Senior Renewal Specialist positions, taking on more complex accounts and mentoring junior team members. There are also opportunities to transition into Account Management, Customer Success, or Sales roles, depending on individual interests and skills.

Salary & Benefits

Vanta offers a competitive salary and benefits package, including:

• Competitive salary and equity
• Comprehensive health, dental, and vision insurance
• Generous paid time off and holidays
• Professional development opportunities
• Remote work flexibility
• Company-sponsored events and activities
• Wellness programs
• Employee assistance program
• Commuter benefits
• Parental leave
• Retirement plan with company match

Security Culture at Vanta

Vanta is deeply committed to security, and this commitment is reflected in our company culture. We prioritize security in all aspects of our operations, from product development to employee training. We believe that security is a shared responsibility, and we encourage all employees to contribute to maintaining a secure environment.

How to Apply

If you are a motivated and results-oriented individual with a passion for customer success, we encourage you to apply for the Renewal Specialist position at Vanta. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What is the main responsibility of a Renewal Specialist? The Renewal Specialist is responsible for managing the renewal process for Vanta customers, ensuring a seamless renewal experience and identifying opportunities for expansion.
2. What skills are required for this role? Strong communication, organizational, and negotiation skills are essential, as well as experience with CRM systems and a proven track record of meeting or exceeding targets.
3. What is the typical career path for a Renewal Specialist at Vanta? Successful Renewal Specialists can advance to Senior Renewal Specialist positions or transition into Account Management, Customer Success, or Sales roles.
4. What is the work environment like at Vanta? Vanta fosters a collaborative and supportive work environment, with a focus on security and customer success.
5. What kind of training is provided for new Renewal Specialists? Vanta provides comprehensive training on our products, processes, and sales techniques, as well as ongoing coaching and mentorship.
6. What is the average book of business size for this role? The book of business varies between 2-250 accounts.
7. What is the target customer segment for this role? The target customer segment is businesses up to 10 employees.
8. Does Vanta offer opportunities for professional development? Yes, Vanta is committed to providing employees with opportunities for professional development and growth.
9. What are the company values at Vanta? Vanta values trust, innovation, collaboration, and customer success.
10. What is Vanta's mission? Vanta's mission is to help businesses earn and prove trust.