Account Manager (Renewal Specialist) - London, UK

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Role Overview

The Renewal Specialist will play a critical role in driving customer retention and revenue growth within the Account Management department. This position focuses on managing the renewal process for our customers with up to 10 employees, ensuring a seamless renewal experience while identifying opportunities for expansion. You'll work 60-90 days in advance of renewal dates to proactively engage customers, understand their needs, and secure contract renewals.

What You’ll Do

• Own the end-to-end renewal process for a portfolio of accounts in the up to 10 employees segment.
• Proactively reach out to customers 60-90 days prior to renewal dates.
• Manage on average 10-15 renewals per month, with fluctuation based on quarterly cycles.
• Navigate standard MSA contracts including auto-renewal clauses and 10% year-over-year uplifts.
• Accurately forecast renewal outcomes and maintain forecasting hygiene in Salesforce/Clarity.
• Conduct light discovery conversations to understand customer health, usage, and satisfaction.
• Build and maintain strong relationships with customers to ensure retention.
• Address customer concerns and objections proactively.
• Collaborate with Customer Success Managers on at-risk accounts.
• Identify and surface expansion opportunities within your book of business.
• Maintain accurate records of customer interactions, renewal status, and forecasting data.
• Follow established renewal playbooks and communication sequences.
• Manage renewal pipeline with clear next steps and accurate stage progression.
• Meet or exceed renewal rate and revenue retention targets.
• Provide weekly forecasts and updates to leadership.

A Day in the Life of a Renewal Specialist

A typical day for a Renewal Specialist at Vanta might involve:

• Reviewing the renewal pipeline and prioritizing accounts based on renewal date.
• Reaching out to customers to schedule renewal discussions.
• Conducting discovery calls to understand customer needs and challenges.
• Preparing renewal proposals and negotiating contract terms.
• Updating Salesforce with accurate renewal information.
• Collaborating with Customer Success Managers to address customer concerns.
• Forecasting renewal outcomes and reporting to leadership.

Why London?

London is a vibrant hub for technology and business, offering a diverse and dynamic environment for professionals. Vanta's London office provides access to a talented pool of candidates and a thriving market for security and compliance solutions. Working in London allows you to connect with leading companies and contribute to Vanta's global growth.

Career Path

The Renewal Specialist role at Vanta offers opportunities for career growth within the Account Management and Sales organizations. Successful Renewal Specialists can advance to Senior Renewal Specialist, Account Manager, or other leadership positions. Vanta is committed to providing employees with the resources and support they need to develop their skills and achieve their career goals.

Salary & Benefits

Vanta offers a competitive salary and benefits package, including:

• Competitive salary and equity
• Comprehensive health, dental, and vision insurance
• Generous paid time off and holidays
• Professional development opportunities
• Wellness programs and resources
• Employee assistance program
• Flexible work arrangements
• Company-sponsored events and activities
• Commuter benefits
• Retirement plan with company match
• Paid parental leave
• Life and disability insurance

Our Security Culture

At Vanta, security is not just a product; it's a core value. We foster a culture of security awareness and responsibility, empowering employees to make informed decisions and protect our customers' data. We invest in security training and resources to ensure that everyone at Vanta is equipped to handle security challenges.

How to Apply

If you are a motivated and results-oriented professional with a passion for customer success, we encourage you to apply for the Renewal Specialist position at Vanta. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What is Vanta?

   Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security posture.

2. What does a Renewal Specialist do?

   A Renewal Specialist manages the renewal process for Vanta's customers, ensuring a seamless experience and identifying expansion opportunities.

3. What skills are required for this role?

   Strong communication, organizational, and negotiation skills are essential for success in this role.

4. What is the career path for a Renewal Specialist?

   Renewal Specialists can advance to Senior Renewal Specialist, Account Manager, or other leadership positions within Vanta.

5. What is the salary range for this position?

   Vanta offers a competitive salary and benefits package, commensurate with experience.

6. What is the work environment like at Vanta?

   Vanta fosters a collaborative and supportive work environment, with a focus on security and customer success.

7. What are the benefits of working at Vanta?

   Vanta offers a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.

8. How does Vanta support employee growth?

   Vanta provides employees with the resources and support they need to develop their skills and achieve their career goals.

9. What is Vanta's approach to security?

   Security is a core value at Vanta, and we foster a culture of security awareness and responsibility.

10. How can I learn more about Vanta?

    You can visit our website or contact our recruiting team to learn more about Vanta and our mission.