Customer Advocacy Manager, Startups - Vanta

Role Overview

As the Customer Advocacy Manager, Startups at Vanta, you'll be at the forefront of building a strong and vibrant community of early-stage customers who advocate for our brand. You'll be responsible for designing and executing programs that transform enthusiastic founders into trusted voices, driving long-term growth and brand influence. This role is vital to the Customer Engagement team, focusing on initiatives that strengthen customer relationships and fuel new business by amplifying the voices of our startup users.

Day in the Life

Your day might involve:

• Developing and managing founder-first advocacy programs like the Startup Advisory Board (Trust SOCiety).
• Identifying and activating startup champions for referrals, content creation, and events.
• Collaborating with Product, Field, and Brand Marketing to showcase founders in campaigns.
• Managing startup-facing digital spaces to foster peer engagement and advocacy.
• Working with GTM, PMM, Brand, and VC Channel teams to amplify founder success stories.
• Tracking program performance and making data-driven adjustments.

Why San Francisco, CA?

San Francisco is a hub for innovation, startups, and technology, making it the perfect location to cultivate a thriving community of startup advocates. Being based in San Francisco provides access to a dynamic ecosystem of founders, investors, and industry experts. The hybrid work model allows for in-person collaboration and relationship-building, crucial for fostering strong advocacy.

Career Path

This role offers a fantastic opportunity for growth within the Customer Engagement team and Vanta as a whole. You could potentially advance to a Senior Customer Advocacy Manager, Team Lead, or even a leadership role within Customer Marketing or Community Engagement. Vanta is committed to employee development and provides opportunities to expand your skills and expertise.

Salary & Benefits

Vanta offers a competitive salary and equity package, along with comprehensive benefits, including:

• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans.
• 16 weeks fully-paid Parental Leave for all new parents.
• Health & wellness stipend.
• Remote workspace, internet, and cellphone stipend.
• Commuter benefits.

Security Culture at Vanta

At Vanta, security is not just a product; it's ingrained in our culture. We believe that security should be continuously monitored and verified. We empower companies to practice better security and prove it with ease. As a Vanta employee, you'll be part of a team that prioritizes security and is dedicated to helping businesses build trust.

How to Apply

If you're passionate about founders, community building, and driving growth through customer advocacy, we encourage you to apply! Please submit your resume and a cover letter highlighting your relevant experience and why you're excited about this opportunity at Vanta.

FAQ

1. What does a Customer Advocacy Manager do? A Customer Advocacy Manager develops and executes programs to turn customers into brand advocates.
2. What skills are important for this role? Important skills include customer marketing, community building, communication, and program management.
3. What experience is required? 2-5 years of experience in customer marketing, advocacy, or startup ecosystem programs is preferred.
4. Is this a remote position? No, this position requires commuting to the San Francisco office in a hybrid setting.
5. What is Vanta's mission? Vanta's mission is to help businesses earn and prove trust.
6. What is the Customer Engagement team's mission? To scale high-signal community and advocacy programs that strengthen customer health and fuel new business growth.
7. What is the Startup Advisory Board (Trust SOCiety)? A program that brings together startup founders to provide insights and feedback on Vanta's products and services.
8. What are some examples of builder-focused activations? Examples include workshops, webinars, and networking events designed to help founders build and scale their businesses.
9. What is Vanta's approach to using AI? Vanta encourages employees to use AI responsibly to improve efficiency and impact, demonstrating curiosity and sound judgment.
10. What opportunities for growth are there at Vanta? Vanta is committed to employee development and provides opportunities to expand your skills and expertise within the Customer Engagement team and beyond.