Customer Success Manager, Commercial, Central Region - Remote

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Role Overview

As Vanta’s central region Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.

Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.

What You’ll Do

• Lead all post-sales activities for Vanta’s upmarket customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities.
• Carry a book of business of ~50 customers ranging 401 to 2000 employee accounts.
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
• Act as the voice of the customer within Vanta.
• Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
• Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
• Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.
• Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer.
• Work cross-functionally to resolve customer business issues and work toward mutual goals.

A Day in the Life of a Customer Success Manager at Vanta

Each day as a Customer Success Manager at Vanta will be dynamic and focused on ensuring the success of our customers. Here's a glimpse into a typical day:

1. Morning Check-In: Start the day by reviewing your customer portfolio, upcoming renewals, and any urgent customer requests or support tickets.
2. Customer Onboarding: Conduct onboarding sessions for new customers, guiding them through the Vanta platform, its features, and how it can help them achieve their security and compliance goals.
3. Customer Consultations: Engage with existing customers to understand their current security posture, compliance requirements, and challenges. Provide expert advice and recommendations on how to leverage Vanta to improve their security and achieve their goals.
4. Product Demonstrations: Showcase new features and updates to existing customers, highlighting how these enhancements can further streamline their security and compliance processes.
5. Collaboration with Account Managers: Partner with Account Managers to identify expansion opportunities within your customer base. Collaborate on strategies to increase customer adoption and drive revenue growth.
6. Cross-Functional Collaboration: Work closely with Vanta's product, engineering, and support teams to address customer issues, provide feedback, and advocate for product improvements based on customer needs.
7. Customer Advocacy: Act as the voice of the customer within Vanta, ensuring that customer needs and feedback are heard and addressed.
8. Documentation and Reporting: Maintain accurate records of customer interactions, progress, and outcomes. Generate reports on customer health, retention, and expansion opportunities.
9. Continuous Learning: Stay up-to-date on the latest security and compliance trends, as well as Vanta's product roadmap, to provide the best possible guidance to your customers.
10. Relationship Building: Cultivate strong relationships with key stakeholders at your customer accounts, becoming a trusted advisor and partner in their security and compliance journey.

Why Remote?

Vanta embraces remote work, understanding that talent and productivity aren't confined to a specific location. Being a remote Customer Success Manager offers several advantages:

• Flexibility: Manage your schedule and work from anywhere, allowing for a better work-life balance.
• Autonomy: Take ownership of your work and be responsible for your own outcomes.
• Collaboration: Utilize communication tools and virtual meeting platforms to collaborate with colleagues across different locations.
• Focus: Minimize distractions and create a productive work environment that suits your needs.

Career Path

The Customer Success Manager role at Vanta offers opportunities for career growth and advancement. Potential career paths include:

• Senior Customer Success Manager: Take on a larger portfolio of strategic accounts and lead initiatives to improve customer success processes and outcomes.
• Customer Success Team Lead: Manage a team of Customer Success Managers, providing coaching, guidance, and support to help them achieve their goals.
• Manager, Customer Success: Oversee a larger customer success organization, responsible for developing and executing strategies to drive customer retention, expansion, and advocacy.
• Director, Customer Success: Lead the customer success function, setting the vision and strategy for how Vanta delivers exceptional customer experiences and drives long-term customer value.

Salary & Benefits

Vanta offers a competitive salary and benefits package, including:

• Competitive base salary
• Comprehensive health insurance (medical, dental, vision)
• Generous paid time off (vacation, sick leave, holidays)
• Stock options
• 401(k) retirement savings plan
• Professional development opportunities
• Remote work stipend

Security Culture at Vanta

Security is at the heart of everything we do at Vanta. We foster a security-conscious culture by:

• Providing regular security awareness training to all employees.
• Implementing robust security policies and procedures.
• Conducting regular security audits and assessments.
• Encouraging employees to report security vulnerabilities and incidents.
• Promoting a culture of continuous improvement in security practices.

How to Apply

To apply for the Customer Success Manager position at Vanta, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are interested in joining the Vanta team.

FAQ

1. What is Vanta? Vanta is a security and compliance automation platform that helps businesses get secure and prove it.
2. What does a Customer Success Manager do at Vanta? A Customer Success Manager guides customers through their security and compliance journeys with Vanta's solutions, ensuring they achieve their desired outcomes.
3. What are the key responsibilities of this role? The key responsibilities include leading post-sales activities, managing customer relationships, providing product expertise, and driving renewal and expansion opportunities.
4. What qualifications are required for this role? The required qualifications include 4+ years of Customer Success experience at a SaaS company, experience with C-level executives, and a proven track record of building strong, trusted relationships.
5. Is this a remote position? Yes, this is a remote position based in the Central region of the United States.
6. What is the career path for a Customer Success Manager at Vanta? Potential career paths include Senior Customer Success Manager, Customer Success Team Lead, Manager, Customer Success, and Director, Customer Success.
7. What is the salary range for this role? Vanta offers a competitive salary, commensurate with experience and qualifications.
8. What benefits does Vanta offer? Vanta offers a comprehensive benefits package, including health insurance, paid time off, stock options, and a 401(k) retirement savings plan.
9. What is the security culture like at Vanta? Security is a top priority at Vanta, and we foster a security-conscious culture through training, policies, and procedures.
10. How can I apply for this position? You can apply for this position by submitting your resume and cover letter through our online application portal.