Customer Success Manager (Mid-Market) - EMEA at Vanta

At Vanta, we're on a mission to help businesses earn and prove trust. We believe security should be continuously monitored and verified, empowering companies to practice better security with ease. Our team is kind, talented, and diverse, with many finding success at Vanta even without prior security experience.

Role Overview

As a Customer Success Manager in the Mid-Market segment, you'll be crucial in guiding customers through their security and compliance journeys using Vanta's specialized solutions. Your customer-centric approach, combined with your expertise in Vanta's products and security best practices, will drive customer success and satisfaction. You'll focus on retaining customers and ensuring the health of your book of business.

Vanta's exponential growth requires us to deliver world-class customer experiences to a growing number of security-minded software companies. As a Customer Success Manager, you'll be the voice of Vanta, ensuring our customers achieve their goals and remain successful and happy.

A Day in the Life of a Customer Success Manager

Here’s a glimpse into what your day-to-day might look like:

• Morning: Start your day by reviewing customer health scores and identifying any urgent issues. Prepare for upcoming customer calls by reviewing their account history and recent activity.
• Mid-day: Conduct onboarding sessions for new customers, guiding them through the initial setup and platform features. Host a Quarterly Business Review (QBR) with a key account, discussing their progress and future goals.
• Afternoon: Collaborate with the Sales team on renewal strategies for upcoming contracts. Work with the Product team to relay customer feedback and advocate for feature enhancements. Address customer inquiries and provide technical support.
• End of Day: Update customer records and track progress on key performance indicators (KPIs). Plan for the next day’s activities and prioritize tasks based on urgency and impact.

Why London?

London is a global hub for technology and finance, making it an ideal location for Vanta to expand its EMEA presence. The city boasts a diverse talent pool, a thriving startup ecosystem, and access to a wide range of potential customers. Being based in London provides opportunities for networking, collaboration, and professional growth within the European market.

Career Path

At Vanta, we are committed to fostering career growth and development. The Customer Success Manager role can lead to various career paths within the organization, including:

• Senior Customer Success Manager: Manage a larger book of business and mentor junior CSMs.
• Customer Success Team Lead: Lead a team of CSMs, providing guidance and support.
• Account Manager: Focus on expanding existing accounts and driving revenue growth.
• Strategic Account Manager: Manage Vanta's largest and most strategic accounts.
• Customer Success Operations: Improve customer success processes and strategies.

Salary and Benefits

Vanta offers a competitive salary and benefits package, including:

• Competitive base salary
• Performance-based bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee stock options
• Professional development opportunities
• Wellness programs
• Commuting benefits

Vanta's Security Culture

At Vanta, security is not just a product; it's ingrained in our culture. We prioritize security in everything we do, from our development processes to our internal operations. We foster a security-conscious environment where every employee is responsible for protecting our data and our customers' data.

How to Apply

If you're passionate about customer success, security, and making a difference, we encourage you to apply! Submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you're a good fit for Vanta.

Frequently Asked Questions

1. What is Vanta?

   Vanta helps businesses earn and prove trust by automating security and compliance.

2. What does a Customer Success Manager do at Vanta?

   A Customer Success Manager guides customers through their security and compliance journeys, ensuring they achieve their goals with Vanta's solutions.

3. What are the key responsibilities of this role?

   Key responsibilities include leading post-sales activities, driving renewals, acting as the voice of the customer, and providing product expertise.

4. What qualifications are required for this role?

   We require 6+ years of experience in Customer Success at a SaaS company, experience with C-level executives, and strong communication and problem-solving skills.

5. Is experience in the security industry required?

   Experience in the security or compliance industry is preferred but not required.

6. What is the career path for a Customer Success Manager at Vanta?

   The career path includes opportunities to advance to Senior Customer Success Manager, Team Lead, Account Manager, and other roles within the organization.

7. What is the salary range for this role?

   The salary range is competitive and will be discussed during the interview process.

8. What benefits does Vanta offer?

   Vanta offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, and professional development opportunities.

9. What is Vanta's culture like?

   Vanta has a collaborative, supportive, and security-conscious culture.

10. How does Vanta support employee growth and development?

    Vanta provides opportunities for professional development, mentorship, and career advancement.