Customer Success Manager (Mid-Market) - EMEA - Dublin, Ireland

At Vanta, we're driven by a mission to empower businesses to earn and prove trust. We champion the idea that security should be a continuous process of monitoring and verification. Our platform is designed to help companies improve their security practices and effortlessly demonstrate their compliance.

We are seeking a highly motivated and experienced Customer Success Manager to join our growing team in Dublin, Ireland, focusing on the EMEA Mid-Market segment. If you are passionate about customer success, have a strong understanding of security and compliance, and thrive in a fast-paced environment, we encourage you to apply!

Role Overview

As a Customer Success Manager, Mid-Market EMEA at Vanta, you'll be instrumental in guiding our customers through their security and compliance journeys. You will leverage your customer-centric approach, combined with your expertise in Vanta's products and security best practices, to ensure the overall success and satisfaction of our customers. A key aspect of your role will be to focus on customer retention and the health of your book of business. You will work with companies in the EMEA region.

In the last year, Vanta has experienced tremendous growth, and we are committed to providing world-class customer experience to security-minded software companies. As a Customer Success Manager, you will be a key voice for Vanta, responsible for ensuring our customers achieve their goals and maintain satisfaction.

A Day in the Life

• Customer Engagement: Proactively engage with customers to understand their needs, challenges, and goals related to security and compliance.
• Onboarding & Implementation: Lead customers through the onboarding and implementation process, ensuring a smooth and efficient experience with Vanta's platform.
• Product Expertise: Serve as a product expert, providing insightful technical answers and guidance on how customers can effectively use Vanta to improve their security posture and achieve compliance.
• Relationship Management: Build and maintain strong relationships with key stakeholders, including C-level executives, to foster trust and collaboration.
• Strategic Alignment: Work closely with customers to align Vanta's solutions with their specific business objectives and security requirements.
• Cross-functional Collaboration: Collaborate with internal teams, such as sales, support, and product, to resolve customer issues and drive continuous improvement.
• Renewal & Expansion: Partner with Account Managers to identify renewal and expansion opportunities, ensuring long-term customer retention and growth.
• Voice of the Customer: Act as the voice of the customer within Vanta, providing feedback and insights to influence product development and strategy.
• Performance Tracking: Monitor customer health and identify potential risks, proactively taking steps to mitigate issues and ensure customer success.
• Continuous Learning: Stay up-to-date on the latest security and compliance trends, as well as Vanta's product updates and enhancements.

Why Dublin, Ireland?

Dublin is a vibrant and thriving hub for technology companies, particularly in the EMEA region. Vanta's presence in Dublin allows us to better serve our growing customer base in Europe and the Middle East. Dublin offers a diverse and talented workforce, a supportive business environment, and a high quality of life. Furthermore, it puts you in a great place to interface directly with other European and Middle Eastern companies!

Career Path

Vanta is committed to the growth and development of its employees. As a Customer Success Manager, you will have opportunities to advance your career within the Customer Success organization, potentially moving into roles such as Senior Customer Success Manager, Team Lead, or Customer Success Director. You may also have opportunities to transition into other departments, such as Sales or Product, based on your interests and skills.

Salary & Benefits

Vanta offers a competitive salary and benefits package, commensurate with experience and location. The salary range for this role is between €70,000 and €120,000 per year, depending on experience. In addition to salary, Vanta provides a comprehensive benefits package, including:

• Comprehensive health, dental, and vision insurance
• Generous paid time off and holiday policy
• Professional development budget
• Remote work flexibility
• Opportunities for growth and advancement
• Supportive and inclusive work environment
• Company-sponsored events and activities
• Wellness programs and resources
• Employee assistance program
• Commuter benefits (if applicable)
• Home office stipend
• Retirement plan with company match
• Paid parental leave
• Stock options

Security Culture at Vanta

At Vanta, security is at the core of everything we do. We foster a culture of security awareness and responsibility, where every employee is empowered to contribute to our overall security posture. We believe that security is not just a technical issue, but a fundamental aspect of our business and culture.

How to Apply

If you are interested in joining our team as a Customer Success Manager, please submit your application online through our careers page. Be sure to include a resume and cover letter highlighting your relevant experience and qualifications. We look forward to hearing from you!

FAQ

1. What does Vanta do?

   Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security posture.

2. What is the Mid-Market segment?

   The Mid-Market segment refers to companies with a specific range of revenue and employee count, typically larger than small businesses but smaller than enterprise organizations. Specific size of company will depend on Vanta's current definitions.

3. What security compliance frameworks does Vanta support?

   Vanta supports a wide range of security compliance frameworks, including SOC 2, ISO 27001, GDPR, HIPAA, USDP, and Custom Frameworks.

4. What are Trust Reports?

   Trust Reports are comprehensive reports that provide customers with a clear and concise overview of their security posture, helping them build trust with their stakeholders.

5. What is Vanta's Risk Management solution?

   Vanta's Risk Management solution helps customers identify, assess, and mitigate risks to their security and compliance.

6. What is the company culture like at Vanta?

   Vanta fosters a kind and talented team, where collaboration, innovation, and customer focus are highly valued.

7. What opportunities for professional development are available?

   Vanta provides a professional development budget and encourages employees to pursue learning and growth opportunities.

8. Is remote work an option?

   Vanta offers remote work flexibility for many positions, depending on the needs of the role and the team.

9. What benefits does Vanta offer?

   Vanta offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and more.

10. How do I apply for a job at Vanta?

    You can apply for jobs at Vanta through our careers page on our website.