Director of Account Management, Growth - Vanta

At Vanta, we're dedicated to helping businesses establish and maintain trust. Our mission is to ensure that security is continuously monitored and verified, empowering companies to enhance their security practices and demonstrate their commitment to trust with ease. We foster a supportive and talented team environment, where individuals from diverse backgrounds can thrive, regardless of prior security experience.

Role Overview

As the Director of Account Management for Growth at Vanta, you will be instrumental in building and leading our Growth Account Management organization. This includes managing a team of 3 Managers and 25 Account Managers. Your primary focus will be to drive retention and expansion within Vanta's expanding customer base in the growth segment. This role requires visionary leadership and the ability to empower managers to achieve outstanding results. You will be responsible for hiring and developing a high-performing team of Managers of Account Managers, who are customer value-focused and results-driven.

A key aspect of this role involves contributing to the design of our downmarket Account Management strategy. You will be tasked with developing a repeatable methodology that consistently surpasses retention and expansion goals by inspiring customers to view Vanta as the cornerstone of their modern Governance, Risk, and Compliance (GRC) program. Collaboration with Customer Success, Product, Marketing, and Operations leaders will be essential to representing your team and customers effectively. You will be at the forefront of delivering Vanta’s value and a pivotal leader in executing our downmarket strategy.

A Day in the Life

Your day-to-day activities as the Director of Account Management for Growth will be dynamic and multifaceted. Here’s a glimpse of what you can expect:

• Team Leadership and Development: Spend time coaching and mentoring your team of Managers, focusing on their development and performance. Conduct regular one-on-ones, provide feedback, and identify areas for improvement.
• Strategic Planning: Collaborate with cross-functional teams to refine the downmarket Account Management strategy. Analyze data to identify trends and opportunities for growth.
• Customer Engagement: Participate in key customer meetings to understand their needs and ensure satisfaction. Address any escalations and work towards resolution.
• Performance Monitoring: Review weekly forecasts for retention and expansion performance. Track KPIs, identify potential issues, and implement corrective actions.
• Enablement Programs: Design and implement enablement programs to enhance the team’s expertise in Vanta’s products, the security landscape, and sales skills.
• Cross-functional Collaboration: Work closely with revenue operations, product, marketing, and sales teams to align strategies and achieve common goals.
• Industry Engagement: Represent Vanta at industry events and customer meetings, showcasing our value proposition and building relationships.

Why Remote U.S.?

Vanta embraces remote work to tap into a diverse talent pool across the United States. This allows us to bring together the best minds, regardless of location, and foster a culture of innovation and collaboration. Working remotely provides flexibility and autonomy, enabling you to balance your professional and personal life effectively. Vanta provides the necessary tools and support to ensure you can thrive in a remote environment.

Career Path

The Director of Account Management, Growth role at Vanta offers a clear path for career advancement. Successful performance in this role can lead to opportunities such as:

• Senior Director of Account Management: Oversee a larger team and portfolio of customers, taking on broader strategic responsibilities.
• Vice President of Customer Success: Lead the entire customer success organization, driving customer satisfaction and loyalty.
• Executive Leadership Roles: Contribute to the overall strategic direction of Vanta as a key member of the leadership team.

Vanta is committed to providing opportunities for growth and development, ensuring that you have the resources and support needed to reach your full potential.

Salary & Benefits

Vanta offers a competitive salary and benefits package, commensurate with experience and qualifications. The salary range for the Director of Account Management, Growth role is between $160,000 and $250,000 annually. In addition to base salary, Vanta provides a comprehensive benefits package, including:

• Comprehensive health, dental, and vision insurance
• Unlimited PTO
• Paid parental leave
• Generous equity package
• 401(k) plan with company match
• Professional development stipend
• Wellness benefits
• Remote work opportunities
• Company-sponsored social events

Security Culture

Vanta is deeply committed to security, not only in our products but also in our internal culture. We believe that security is everyone’s responsibility and foster an environment where security best practices are encouraged and supported. We provide regular training and awareness programs to keep our team members informed about the latest threats and security measures.

How to Apply

To apply for the Director of Account Management, Growth role at Vanta, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and achievements. We look forward to hearing from you!

FAQ

1. What is Vanta’s mission?

   Vanta’s mission is to help businesses earn and prove trust by ensuring that security is continuously monitored and verified.

2. What are the key responsibilities of the Director of Account Management, Growth?

   The Director will lead the Growth Account Management organization, drive retention and expansion, develop the Account Management strategy, and build a high-performing team.

3. What qualifications are required for this role?

   The role requires 10+ years of customer-facing experience, 5+ years of experience as a manager or leader of post-sales teams, and a proven track record of achieving revenue retention and expansion targets.

4. What is the salary range for this position?

   The salary range for the Director of Account Management, Growth role is between $160,000 and $250,000 annually.

5. What benefits does Vanta offer?

   Vanta offers comprehensive health, dental, and vision insurance, unlimited PTO, paid parental leave, a generous equity package, a 401(k) plan with company match, and more.

6. Is this a remote position?

   Yes, this is a remote position based in the United States.

7. What is the career path for this role?

   The career path includes opportunities such as Senior Director of Account Management, Vice President of Customer Success, and executive leadership roles.

8. What is Vanta’s culture like?

   Vanta fosters a supportive and talented team environment, where individuals from diverse backgrounds can thrive. We are committed to security and encourage best practices.

9. How does Vanta support remote employees?

   Vanta provides the necessary tools and support to ensure remote employees can thrive, including remote work stipends for home offices.

10. How can I apply for this position?

    You can apply by submitting your resume and cover letter through our online application portal.