Manager, Partner Customer Success - Vanta

At Vanta, we're on a mission to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. As the Manager, Partner Customer Success, you will play a pivotal role in ensuring our partners, and their customers, realize the full value of Vanta.

Role Overview

As the Manager, Partner Customer Success, you will build and lead a team responsible for driving adoption, value, and retention across Vanta’s partner ecosystem. This includes partners serving customers across our SMB and Enterprise segments, both in the U.S. and internationally. You will shape what Partner Customer Success looks like at Vanta by developing scalable processes, coaching a high-performing team, and collaborating deeply with cross-functional stakeholders across Sales, Product, Support, Operations, and Partnerships.

This role is for a leader who thrives in solving ambiguous problems, operating at multiple altitudes, and building structure in a fast-scaling environment. You will not only manage people — you will take strategic ownership of a rapidly expanding program and help craft the long-term vision for how Vanta partners deliver exceptional customer outcomes.

A Day in the Life

Here's a glimpse into what your day-to-day might look like:

• Morning: Start your day by reviewing key performance indicators (KPIs) related to partner activation, customer adoption, and renewal health. Analyze data to identify trends, opportunities, and potential risks.
• Mid-day: Conduct 1:1 coaching sessions with your team of Partner CSMs. Provide guidance on their accounts, share best practices, and help them overcome challenges.
• Afternoon: Collaborate with cross-functional teams, such as Sales, Product, and Marketing, to align on strategies for improving the partner experience and driving customer success. Participate in product roadmap discussions to represent the voice of the partner and their customers.
• Late Afternoon: Work on developing and refining scalable processes for partner onboarding, enablement, and ongoing support. Identify areas for automation and efficiency improvements.
• End of Day: Review your team's progress against goals, identify any roadblocks, and plan for the next day. Respond to emails and messages from partners and internal stakeholders.

Why Location Matters

This role is based in the U.S. East Coast to facilitate collaboration with internal teams and partners located in that region. Being on the East Coast allows for easier communication and meeting scheduling across different time zones, ensuring seamless coordination and timely support.

Career Path

Vanta is committed to employee growth and development. As the Manager, Partner Customer Success, you'll have opportunities to advance your career in several directions:

• Senior Manager, Partner Customer Success: Lead a larger team of Partner CSMs and take on broader strategic responsibilities.
• Director, Partner Customer Success: Oversee the entire Partner Customer Success organization and drive the overall partner strategy.
• VP, Customer Success: Lead the entire Customer Success organization, including both direct and partner-led customer success teams.

Salary & Benefits

Vanta offers a competitive salary and benefits package, including:

• Competitive salary and equity
• Comprehensive health, dental, and vision insurance
• Unlimited paid time off
• Paid parental leave
• Professional development stipend
• Home office stipend
• Wellness programs
• Employee assistance program
• Company-sponsored events and activities

Security Culture

Vanta is deeply committed to security, and that commitment extends to our internal culture. We prioritize security in everything we do, from our product development process to our employee training programs. As a member of the Vanta team, you'll be expected to uphold our high security standards and contribute to a culture of security awareness.

How to Apply

If you're a passionate and experienced leader with a proven track record of driving customer success through partnerships, we encourage you to apply! Please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you're excited to join the Vanta team.

Frequently Asked Questions (FAQ)

1. What is Vanta?

   Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security posture.

2. What does a Partner CSM do?

   A Partner CSM works with Vanta's partners to ensure their customers are successful using Vanta's platform.

3. What are the key responsibilities of this role?

   The key responsibilities include leading a team of Partner CSMs, developing scalable processes, and collaborating with cross-functional teams.

4. What skills are required for this role?

   The key skills include leadership, customer success, partner management, and data analysis.

5. What is the career path for this role?

   The career path includes Senior Manager, Director, and VP of Customer Success.

6. What is the salary range for this role?

   The salary range is competitive and commensurate with experience.

7. What are the benefits of working at Vanta?

   Vanta offers a comprehensive benefits package, including health insurance, unlimited paid time off, and professional development opportunities.

8. What is the company culture like at Vanta?

   Vanta has a collaborative and supportive work environment with a strong emphasis on security.

9. How do I apply for this role?

   You can apply through our online application portal.

10. What is the interview process like?

    The interview process typically includes a phone screening, a virtual interview with the hiring manager, and a panel interview with other team members.

We look forward to hearing from you!