Manager, Renewals Team - Remote U.S.

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Role Overview

As the Manager of our Startups Renewal Specialist team, you will lead a high-volume, high-impact organization responsible for retention and growth across Vanta’s earliest-stage customers. Your team oversees all renewals and mid-cycle commercial conversations for companies under 10 employees, a segment that represents both significant churn risk and meaningful opportunity for improvement. You will develop the operating rhythm, strategy, and coaching frameworks that ensure Vanta’s retention targets are met or exceeded, while partnering cross-functionally to optimize motion efficiency, customer experience, and product-led adoption.

The goal of this role is to drive measurable improvements to Net Revenue Retention (NRR) and Gross Dollar Retention (GDR) within a complex, high-churn segment—while building a repeatable, scalable renewal motion for the company’s fastest-growing customer base.

Key Responsibilities

• Team Leadership & Performance Management: Lead, coach, and develop a team of Renewal Specialists, set and enforce standards, own performance management, and hire/onboard future team members.
• Renewal Strategy & Revenue Ownership: Own NRR & GDR, monitor segment retention trends, build playbooks, and partner with Revenue Leadership on targets.
• Operational Excellence & Process Improvement: Establish a scalable renewal process, ensure accurate execution of commercial workflows, partner with RevOps to streamline systems, and create reporting frameworks.
• Cross-Functional Partnership: Work closely with Customer Success, Digital Success, and AM Leadership, provide product feedback, and collaborate with Marketing and Enablement.
• Customer Experience & Escalations: Serve as the escalation point for complex renewals and ensure a consultative approach for customers.

A Day in the Life

A typical day for the Manager, Renewals Team might involve:

• Conducting 1:1 meetings with Renewal Specialists to review performance and provide coaching.
• Analyzing segment retention data to identify trends and develop strategic interventions.
• Collaborating with RevOps to streamline system flows and improve efficiency.
• Participating in cross-functional meetings with Customer Success and Product teams.
• Reviewing complex renewal cases and providing guidance to the team.
• Working to improve the customer experience.
• Developing sales strategies.

Why Remote U.S.?

Vanta embraces remote work, allowing you to work from anywhere in the U.S. This provides flexibility and work-life balance, while still being part of a collaborative and impactful team. As a remote employee, you'll have the opportunity to contribute to Vanta's mission while enjoying the benefits of a distributed work environment.

Career Path

The Manager, Renewals Team role offers opportunities for career growth within Vanta. Potential career paths include:

• Senior Manager, Renewals
• Director, Customer Success
• VP, Customer Success

Salary & Benefits

Vanta offers a competitive salary and benefits package, including:

• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Flexible work arrangements and remote work options.
• Professional development and training opportunities.
• Wellness programs and employee assistance programs.
• Parental leave benefits.
• 401(k) retirement plan with company match.

Vanta's Security Culture

Security is at the core of Vanta's mission. As a member of the Vanta team, you'll be expected to uphold the highest standards of security and data privacy. Vanta fosters a culture of security awareness and continuous improvement.

How to Apply

To apply for the Manager, Renewals Team position, please submit your resume and cover letter through the Vanta careers page. Be sure to highlight your experience in leading renewal teams, driving retention, and working with early-stage startups.

Frequently Asked Questions (FAQ)

1. What is Vanta's mission? Vanta's mission is to help businesses earn and prove trust by continuously monitoring and verifying security.
2. What are the key responsibilities of the Manager, Renewals Team? The key responsibilities include team leadership, renewal strategy, operational excellence, cross-functional partnership, and customer experience.
3. What skills are required for this role? Required skills include leadership, communication, analytical skills, and experience in renewal processes.
4. What is the career path for this role? Potential career paths include Senior Manager, Renewals; Director, Customer Success; and VP, Customer Success.
5. What benefits does Vanta offer? Vanta offers a competitive salary, comprehensive health insurance, generous paid time off, and flexible work arrangements.
6. Is this a remote position? Yes, this is a remote position based in the U.S.
7. What is Vanta's security culture like? Vanta fosters a culture of security awareness and continuous improvement.
8. How do I apply for this position? You can apply through the Vanta careers page.
9. What is the salary range for this role? The salary range is competitive and will be discussed during the interview process.
10. What is the team size that this role manages? The team size will vary but focuses on Renewal Specialists dedicated to early-stage startup customers.