Program Manager, Upmarket Education at Vanta

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Role Overview

Vanta is seeking a Program Manager, Upmarket Education to design, build, and scale a best-in-class education experience for our upmarket (MM, ENT, Strategic) customers. This role sits at the intersection of customer education, customer success, and premium support, with a mandate to create structured learning journeys that help sophisticated customers adopt Vanta deeply and confidently.

Upmarket customers at Vanta operate with increasing levels of complexity, stakeholder involvement, and risk sensitivity. They look to Vanta for fast, opinionated guidance that helps them scale compliance without friction, and expect a trusted, predictable partner that fits into established security and compliance programs.

As the Program Manager, you'll own the end-to-end education program for these segments – from defining the customer learning journey, to creating high-impact content, to delivering live and custom training for our most strategic accounts. You’ll work closely with Customer Success, Premium Support, and internal subject-matter experts to ensure education is proactive, scalable, and tightly aligned to customer outcomes.

This is a highly visible role that requires strong executive presence, comfort in high-stakes customer conversations, and the ability to turn ambiguous problems into clear, durable programs.

A Day in the Life

Here's a glimpse into a typical day for a Program Manager, Upmarket Education at Vanta:

• Morning: Review customer feedback and support tickets to identify emerging education needs. Collaborate with the Customer Success team on account strategies and upcoming customer engagements.
• Mid-day: Develop new educational content, such as a module on a specific compliance framework or a best practice guide for using Vanta in a complex environment. Facilitate a live training session for a premium support customer.
• Afternoon: Meet with internal subject-matter experts to gather insights on product updates and industry trends. Analyze education program metrics to identify areas for improvement and optimization.
• End of Day: Plan for upcoming training sessions and content development projects. Respond to questions from Customer Success and Support teams.

Why Remote U.S.?

Vanta embraces remote work, recognizing the benefits of a geographically diverse team. A remote U.S. location offers:

• Access to a wider talent pool: We can hire the best people, regardless of their location.
• Flexibility and work-life balance: Remote work allows employees to manage their schedules and work from a comfortable environment.
• Reduced overhead costs: Remote work helps us to be more efficient and invest in our employees and products.

Career Path

Vanta is committed to employee growth and development. The Program Manager, Upmarket Education role provides a strong foundation for career advancement within the company. Potential career paths include:

• Senior Program Manager, Customer Education: Lead a team of education specialists and expand the scope of the education program.
• Manager, Customer Success Enablement: Focus on enabling the Customer Success team with the knowledge and resources they need to succeed.
• Director, Customer Education: Oversee all aspects of customer education and develop the overall education strategy.

Salary & Benefits

Vanta offers a competitive salary and benefits package, including:

• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off and generous holiday schedule.
• 401(k) retirement plan with company match.
• Professional development budget to support your growth.
• Wellness benefits, including a fitness stipend and mental health resources.
• Remote work environment with flexible hours.
• Opportunity to work on a mission-driven team that is making a difference.
• Collaborative and supportive work environment.
• Chance to learn and grow in a fast-paced startup environment.
• Employee referral program with generous bonuses.
• Company-sponsored events and team-building activities.
• Home office setup stipend.
• Paid parental leave.
• Access to learning and development resources to enhance your skills.
• Opportunity to contribute to a company culture that values trust, transparency, and continuous improvement.

Security Culture at Vanta

Security is at the core of everything we do at Vanta. We foster a security-conscious culture by:

• Providing regular security training to all employees.
• Implementing robust security policies and procedures.
• Encouraging employees to report security vulnerabilities.
• Investing in security tools and technologies.

How to Apply

If you are a passionate and experienced Program Manager with a desire to make a difference, we encourage you to apply. Please submit your resume and cover letter through our online application portal.

Frequently Asked Questions (FAQ)

1. What is Vanta's mission?

   Vanta's mission is to help businesses earn and prove trust by making security monitoring and verification continuous and empowering companies to practice better security with ease.

2. What are the key responsibilities of the Program Manager, Upmarket Education?

   The Program Manager will be responsible for designing, building, and scaling a best-in-class education experience for Vanta's upmarket customers.

3. What qualifications are required for this role?

   We are looking for candidates with experience in designing customer education programs, creating high-impact content, and delivering live and virtual training.

4. What is the career path for this role?

   Potential career paths include Senior Program Manager, Customer Education; Manager, Customer Success Enablement; and Director, Customer Education.

5. What benefits does Vanta offer?

   Vanta offers a competitive salary and benefits package, including health insurance, paid time off, a 401(k) plan, and professional development opportunities.

6. Is this a remote position?

   Yes, this position is remote and can be located anywhere in the United States.

7. What is Vanta's company culture like?

   Vanta has a collaborative and supportive work environment with a focus on trust, transparency, and continuous improvement.

8. How does Vanta support employee growth?

   Vanta offers a professional development budget, access to learning resources, and opportunities to take on new challenges.

9. What is Vanta's approach to security?

   Security is a top priority at Vanta, and we foster a security-conscious culture through training, policies, and investment in security tools.

10. How do I apply for this position?

    Please submit your resume and cover letter through our online application portal.