Renewal Specialist - APJ Careers at Vanta - Sydney, New South Wales | Apply Now!
Vanta
Renewal Specialist - APJ Careers at Vanta - Sydney, New South Wales | Apply Now!
Job Description
Renewal Specialist - APJ at Vanta: Sydney, Australia
About Vanta
Vanta is on a mission to help businesses earn and prove trust. We believe security should be continuously monitored and verified. Our platform empowers companies to practice better security and prove it with ease. We foster a kind and talented team, where many have found success at Vanta regardless of prior security experience.
Role Overview: Renewal Specialist - APJ
As a Renewal Specialist on Vanta’s Account Management team, you will own renewals and retention across a high-volume segment of early-stage companies using Vanta. You will serve as the primary point of contact for all post-sale commercial conversations, focusing on driving renewals. As a trusted advisor to the customer, you will work to understand their business needs and align Vanta’s solutions with their objectives to help mature our customers’ compliance and security program.
A Day in the Life of a Renewal Specialist
Here's a glimpse into what a typical day might look like for a Renewal Specialist at Vanta:
- Morning: Review your book of business, identify upcoming renewals, and prioritize outreach. Prepare for customer calls by reviewing account history and identifying potential expansion opportunities.
- Mid-day: Conduct calls with customers to discuss their renewal, understand their current needs, and address any concerns. Collaborate with the Customer Success team to ensure a smooth renewal process.
- Afternoon: Update Salesforce with accurate forecasting data. Negotiate renewal terms and pricing. Work with internal resources (e.g., solutions consultants) to address complex customer requirements.
- End of Day: Follow up on outstanding tasks, such as sending renewal quotes or responding to customer inquiries. Plan for the next day's activities.
Why Sydney, Australia?
Sydney offers a vibrant and dynamic environment for professionals. Here are a few reasons why this location is ideal for this role:
- Strong Tech Hub: Sydney is a growing tech hub with a thriving startup ecosystem, making it an ideal location to connect with early-stage companies.
- Access to Talent: Sydney boasts a highly skilled workforce, providing access to top talent for Vanta’s growing team.
- Strategic Location: As part of the APJ (Asia-Pacific Japan) region, Sydney provides a strategic location for serving customers in this important market.
- Excellent Quality of Life: Sydney offers a great quality of life with its beautiful beaches, parks, and cultural attractions.
Career Path at Vanta
Vanta is committed to the growth and development of its employees. A Renewal Specialist role can lead to various career paths within the company, such as:
- Senior Renewal Specialist: Take on more complex accounts and mentor junior team members.
- Account Manager: Manage a portfolio of larger accounts and build deeper relationships with customers.
- Customer Success Manager: Focus on ensuring customer satisfaction and driving adoption of Vanta’s platform.
- Sales Leadership: Lead and manage a team of Renewal Specialists or Account Managers.
Salary & Benefits
Vanta offers a comprehensive compensation package that includes:
- Industry-competitive salary and equity
- Healthcare stipend towards health insurance for you and your dependents
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who attend the office
- 20 days of Annual Leave per year
- 9 company-paid holidays
Security Culture at Vanta
At Vanta, security is not just a product; it's part of our culture. We are committed to practicing what we preach, ensuring the security of our own systems and data, and fostering a security-conscious mindset throughout the company.
How to Apply
If you are a motivated and results-oriented individual with a passion for customer success and a desire to work in a fast-paced, innovative environment, we encourage you to apply! Please submit your resume and cover letter through our online application portal.
Frequently Asked Questions (FAQ)
- What is Vanta?
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security.
- What does a Renewal Specialist do?
A Renewal Specialist manages renewals and retention for a high-volume segment of early-stage companies using Vanta.
- What skills are required for this role?
Key skills include sales cycle management, customer relationship management, communication, and negotiation.
- Is prior security experience required?
No, prior security experience is not required, but it is highly desirable.
- What is the career path for this role?
This role can lead to Senior Renewal Specialist, Account Manager, Customer Success Manager, or Sales Leadership positions.
- What benefits does Vanta offer?
Vanta offers a competitive salary, equity, healthcare stipend, parental leave, and other benefits.
- What is the work environment like at Vanta?
Vanta offers a collaborative and supportive work environment with a focus on professional development.
- How does Vanta use AI?
Vanta encourages the responsible use of AI to amplify skills, improve efficiency, and enhance impact.
- Why is Sydney a good location for this role?
Sydney is a strong tech hub with a skilled workforce and a strategic location for serving the APJ market.
- How can I apply for this position?
You can apply by submitting your resume and cover letter through our online application portal.
Locations
- Sydney, New South Wales, Australia
Salary
0Skills Required
- Sales Cycle Managementintermediate
- Customer Relationship Managementintermediate
- Communication Skillsintermediate
- Negotiation Skillsintermediate
- Forecastingintermediate
- Account Managementintermediate
- Problem-Solvingintermediate
- Strategic Collaborationintermediate
- Customer Successintermediate
- Product Knowledgeintermediate
- Objection Handlingintermediate
- SFDC (Salesforce) Proficiencyintermediate
- Consultative Approachintermediate
- AI Utilizationintermediate
- Renewals Managementintermediate
- Commercial Acumenintermediate
Required Qualifications
- 1+ years experience selling to or managing customers’ commercials. (experience)
- Strong ability to manage a high volume of customer relationships & their upcoming renewals. (experience)
- Exceptional communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging. (experience)
- Highly motivated with a sense of urgency and willingness to adjust to customer needs & objections. (experience)
- Able to effectively collaborate with a wide range of departments including CS, Digital Success, Marketing, Enablement, and Support. (experience)
- Previous experience in security and compliance is not required, but highly desirable! (experience)
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact. (experience)
- Understanding of SaaS business model. (experience)
- Experience with CRM software (e.g., Salesforce). (experience)
- Proven track record of achieving renewal targets. (experience)
- Ability to understand customer needs and align them with product capabilities. (experience)
Responsibilities
- Develop and maintain a strong operating rhythm to successfully manage a large book of business and their renewal cycles.
- Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers.
- Maintain strong partnerships and alignment with the Customer Success organization to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts.
- Collaborate on renewal strategies with the Customer Success organization to ensure a positive customer experience & high GDR.
- Manage the entire sales cycle of any renewals and expansion opportunities from first meeting to close, negotiating where necessary and pulling in additional internal resources where appropriate (solutions consultants, subject matter experts, etc).
- Accurately forecast monthly churn and expansion, and maintain a clean SFDC instance with scrutinous pipeline hygiene.
- Keep a relentless focus on the customer needs and provide a consultative approach in architecting a solution.
- Establish and maintain effective, cooperative working relationships with customers.. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc.
- Act as the primary point of contact for all post-sale commercial conversations, focusing on driving renewals.
- Work to understand customers’ business needs and align Vanta’s solutions with their objectives to help mature their compliance and security program.
- Identify expansion opportunities within existing accounts.
- Conduct regular business reviews with customers to ensure satisfaction and identify areas for improvement.
Benefits
- general: Industry-competitive salary and equity
- general: Healthcare stipend towards health insurance for you and your dependents
- general: 16 weeks paid Parental Leave for all new parents
- general: Health & wellness stipend
- general: Remote workspace, internet, and cellphone stipend
- general: Commuter benefits for team members who attend the office
- general: 20 days of Annual Leave per year
- general: 9 company-paid holidays
- general: Opportunity to work in a mission-driven company
- general: Collaborative and supportive work environment
- general: Professional development opportunities
- general: Opportunity to make a significant impact on the company's growth
- general: Flexible work arrangements
Tags & Categories
Answer 10 quick questions to check your fit for Renewal Specialist - APJ Careers at Vanta - Sydney, New South Wales | Apply Now! @ Vanta.
Related Books and Jobs
Renewal Specialist - APJ Careers at Vanta - Sydney, New South Wales | Apply Now!
Vanta
Renewal Specialist - APJ Careers at Vanta - Sydney, New South Wales | Apply Now!
Job Description
Renewal Specialist - APJ at Vanta: Sydney, Australia
About Vanta
Vanta is on a mission to help businesses earn and prove trust. We believe security should be continuously monitored and verified. Our platform empowers companies to practice better security and prove it with ease. We foster a kind and talented team, where many have found success at Vanta regardless of prior security experience.
Role Overview: Renewal Specialist - APJ
As a Renewal Specialist on Vanta’s Account Management team, you will own renewals and retention across a high-volume segment of early-stage companies using Vanta. You will serve as the primary point of contact for all post-sale commercial conversations, focusing on driving renewals. As a trusted advisor to the customer, you will work to understand their business needs and align Vanta’s solutions with their objectives to help mature our customers’ compliance and security program.
A Day in the Life of a Renewal Specialist
Here's a glimpse into what a typical day might look like for a Renewal Specialist at Vanta:
- Morning: Review your book of business, identify upcoming renewals, and prioritize outreach. Prepare for customer calls by reviewing account history and identifying potential expansion opportunities.
- Mid-day: Conduct calls with customers to discuss their renewal, understand their current needs, and address any concerns. Collaborate with the Customer Success team to ensure a smooth renewal process.
- Afternoon: Update Salesforce with accurate forecasting data. Negotiate renewal terms and pricing. Work with internal resources (e.g., solutions consultants) to address complex customer requirements.
- End of Day: Follow up on outstanding tasks, such as sending renewal quotes or responding to customer inquiries. Plan for the next day's activities.
Why Sydney, Australia?
Sydney offers a vibrant and dynamic environment for professionals. Here are a few reasons why this location is ideal for this role:
- Strong Tech Hub: Sydney is a growing tech hub with a thriving startup ecosystem, making it an ideal location to connect with early-stage companies.
- Access to Talent: Sydney boasts a highly skilled workforce, providing access to top talent for Vanta’s growing team.
- Strategic Location: As part of the APJ (Asia-Pacific Japan) region, Sydney provides a strategic location for serving customers in this important market.
- Excellent Quality of Life: Sydney offers a great quality of life with its beautiful beaches, parks, and cultural attractions.
Career Path at Vanta
Vanta is committed to the growth and development of its employees. A Renewal Specialist role can lead to various career paths within the company, such as:
- Senior Renewal Specialist: Take on more complex accounts and mentor junior team members.
- Account Manager: Manage a portfolio of larger accounts and build deeper relationships with customers.
- Customer Success Manager: Focus on ensuring customer satisfaction and driving adoption of Vanta’s platform.
- Sales Leadership: Lead and manage a team of Renewal Specialists or Account Managers.
Salary & Benefits
Vanta offers a comprehensive compensation package that includes:
- Industry-competitive salary and equity
- Healthcare stipend towards health insurance for you and your dependents
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who attend the office
- 20 days of Annual Leave per year
- 9 company-paid holidays
Security Culture at Vanta
At Vanta, security is not just a product; it's part of our culture. We are committed to practicing what we preach, ensuring the security of our own systems and data, and fostering a security-conscious mindset throughout the company.
How to Apply
If you are a motivated and results-oriented individual with a passion for customer success and a desire to work in a fast-paced, innovative environment, we encourage you to apply! Please submit your resume and cover letter through our online application portal.
Frequently Asked Questions (FAQ)
- What is Vanta?
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security.
- What does a Renewal Specialist do?
A Renewal Specialist manages renewals and retention for a high-volume segment of early-stage companies using Vanta.
- What skills are required for this role?
Key skills include sales cycle management, customer relationship management, communication, and negotiation.
- Is prior security experience required?
No, prior security experience is not required, but it is highly desirable.
- What is the career path for this role?
This role can lead to Senior Renewal Specialist, Account Manager, Customer Success Manager, or Sales Leadership positions.
- What benefits does Vanta offer?
Vanta offers a competitive salary, equity, healthcare stipend, parental leave, and other benefits.
- What is the work environment like at Vanta?
Vanta offers a collaborative and supportive work environment with a focus on professional development.
- How does Vanta use AI?
Vanta encourages the responsible use of AI to amplify skills, improve efficiency, and enhance impact.
- Why is Sydney a good location for this role?
Sydney is a strong tech hub with a skilled workforce and a strategic location for serving the APJ market.
- How can I apply for this position?
You can apply by submitting your resume and cover letter through our online application portal.
Locations
- Sydney, New South Wales, Australia
Salary
0Skills Required
- Sales Cycle Managementintermediate
- Customer Relationship Managementintermediate
- Communication Skillsintermediate
- Negotiation Skillsintermediate
- Forecastingintermediate
- Account Managementintermediate
- Problem-Solvingintermediate
- Strategic Collaborationintermediate
- Customer Successintermediate
- Product Knowledgeintermediate
- Objection Handlingintermediate
- SFDC (Salesforce) Proficiencyintermediate
- Consultative Approachintermediate
- AI Utilizationintermediate
- Renewals Managementintermediate
- Commercial Acumenintermediate
Required Qualifications
- 1+ years experience selling to or managing customers’ commercials. (experience)
- Strong ability to manage a high volume of customer relationships & their upcoming renewals. (experience)
- Exceptional communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging. (experience)
- Highly motivated with a sense of urgency and willingness to adjust to customer needs & objections. (experience)
- Able to effectively collaborate with a wide range of departments including CS, Digital Success, Marketing, Enablement, and Support. (experience)
- Previous experience in security and compliance is not required, but highly desirable! (experience)
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact. (experience)
- Understanding of SaaS business model. (experience)
- Experience with CRM software (e.g., Salesforce). (experience)
- Proven track record of achieving renewal targets. (experience)
- Ability to understand customer needs and align them with product capabilities. (experience)
Responsibilities
- Develop and maintain a strong operating rhythm to successfully manage a large book of business and their renewal cycles.
- Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers.
- Maintain strong partnerships and alignment with the Customer Success organization to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts.
- Collaborate on renewal strategies with the Customer Success organization to ensure a positive customer experience & high GDR.
- Manage the entire sales cycle of any renewals and expansion opportunities from first meeting to close, negotiating where necessary and pulling in additional internal resources where appropriate (solutions consultants, subject matter experts, etc).
- Accurately forecast monthly churn and expansion, and maintain a clean SFDC instance with scrutinous pipeline hygiene.
- Keep a relentless focus on the customer needs and provide a consultative approach in architecting a solution.
- Establish and maintain effective, cooperative working relationships with customers.. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc.
- Act as the primary point of contact for all post-sale commercial conversations, focusing on driving renewals.
- Work to understand customers’ business needs and align Vanta’s solutions with their objectives to help mature their compliance and security program.
- Identify expansion opportunities within existing accounts.
- Conduct regular business reviews with customers to ensure satisfaction and identify areas for improvement.
Benefits
- general: Industry-competitive salary and equity
- general: Healthcare stipend towards health insurance for you and your dependents
- general: 16 weeks paid Parental Leave for all new parents
- general: Health & wellness stipend
- general: Remote workspace, internet, and cellphone stipend
- general: Commuter benefits for team members who attend the office
- general: 20 days of Annual Leave per year
- general: 9 company-paid holidays
- general: Opportunity to work in a mission-driven company
- general: Collaborative and supportive work environment
- general: Professional development opportunities
- general: Opportunity to make a significant impact on the company's growth
- general: Flexible work arrangements
Tags & Categories
Answer 10 quick questions to check your fit for Renewal Specialist - APJ Careers at Vanta - Sydney, New South Wales | Apply Now! @ Vanta.
Related Books and Jobs