Salesforce Administrator, Support - London, United Kingdom

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Role Overview

As a Salesforce Administrator at Vanta, you will play a critical role in supporting our GTM systems infrastructure while taking ownership of key technical initiatives. Building on foundational support and troubleshooting, you'll tackle more complex system issues, drive improvements to our internal support processes, and contribute to sprint-based development work alongside the broader Business Systems team.

The mission of the Business Systems team is to deliver scalable, integrated solutions that empower the GTM and Finance teams to achieve their goals, maximize revenue, and enhance operational efficiency. By streamlining processes and enhancing data accuracy, the team supports informed decision-making and operational excellence.

This role will contribute to Vanta's mission by ensuring our GTM systems are reliable, scalable, and continuously improving. You will independently manage complex technical issues, drive process improvements, and begin contributing to sprint-based projects that enhance system functionality and user experience.

A Day in the Life

Here's a glimpse into a typical day for a Salesforce Administrator, Support at Vanta:

• Start your day by reviewing the support queue, prioritizing urgent issues and addressing any new requests.
• Dive into complex Salesforce issues, debugging Flows, Process Builders, and validation rules to identify root causes.
• Collaborate with stakeholders from Sales, Marketing, and Finance to understand their system needs and challenges.
• Implement Salesforce configurations, such as custom objects, fields, and workflows, to support evolving business requirements.
• Contribute to sprint-based projects, working alongside developers to build new system functionality and optimize existing processes.
• Document solutions and create knowledge base articles to improve team efficiency and empower users to resolve issues independently.
• Monitor system performance and conduct regular health checks to ensure platform stability and optimal user experience.
• Attend team meetings to share updates, discuss challenges, and brainstorm solutions.
• Stay up-to-date with the latest Salesforce features and best practices, continuously expanding your knowledge and skills.

Why London?

London is a global hub for technology and innovation, offering a vibrant and diverse environment for professionals in the Salesforce ecosystem. Vanta's presence in London provides an opportunity to work alongside talented individuals from around the world, contributing to a growing and dynamic team. The city's thriving business community and access to top-tier talent make it an ideal location for career advancement and personal growth.

Career Path

The Salesforce Administrator, Support role at Vanta provides a solid foundation for career advancement within the Business Systems team and beyond. Potential career paths include:

• Senior Salesforce Administrator: Taking on more complex projects, mentoring junior administrators, and leading system optimization initiatives.
• Salesforce Developer: Developing custom Salesforce applications and integrations to meet specific business needs.
• Business Systems Analyst: Working closely with stakeholders to gather requirements, design solutions, and implement system enhancements.
• GTM Operations Manager: Leading cross-functional projects to improve GTM processes and drive revenue growth.

Salary & Benefits

Vanta offers a competitive salary and benefits package commensurate with experience and qualifications. While the specific salary range for this role is not disclosed, it will be discussed during the interview process. In addition to salary, Vanta provides a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• Life insurance
• Disability insurance
• Paid time off (vacation, sick leave, and holidays)
• Retirement plan with company match
• Employee assistance program
• Professional development opportunities
• Stock options

Security Culture

At Vanta, security is at the core of everything we do. We foster a security-conscious culture where every employee is empowered to contribute to the company's overall security posture. As a Salesforce Administrator, Support, you will play a crucial role in ensuring the security and integrity of our GTM systems, protecting sensitive data, and maintaining compliance with industry regulations.

How to Apply

To apply for the Salesforce Administrator, Support position at Vanta, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are interested in joining the Vanta team.

FAQ

1. What is Vanta's mission? Vanta's mission is to help businesses earn and prove trust by continuously monitoring and verifying their security practices.
2. What is the Business Systems team responsible for? The Business Systems team delivers scalable, integrated solutions that empower the GTM and Finance teams to achieve their goals, maximize revenue, and enhance operational efficiency.
3. What are the key responsibilities of a Salesforce Administrator, Support at Vanta? Key responsibilities include owning complex support resolution, driving system improvements, contributing to sprint work, and collaborating with stakeholders across various teams.
4. What skills and experience are required for this role? The ideal candidate will have 3+ years of Salesforce administration experience, strong problem-solving skills, and a proven track record of managing high-volume support queues.
5. What is the career path for this role? Potential career paths include Senior Salesforce Administrator, Salesforce Developer, Business Systems Analyst, and GTM Operations Manager.
6. What benefits does Vanta offer? Vanta offers a comprehensive benefits package that includes health insurance, paid time off, a retirement plan, and professional development opportunities.
7. What is Vanta's security culture like? Vanta fosters a security-conscious culture where every employee is empowered to contribute to the company's overall security posture.
8. How do I apply for this position? Submit your resume and cover letter through our online application portal.
9. What GTM systems will I be working with? You will be working with Salesforce, Outreach, LeanData, and Nue.
10. What is the team structure like? You will be working within the Business Systems team, collaborating with developers, analysts, and stakeholders from various departments.