Senior Manager, Strategic Customer Success - Remote U.S.

Role Overview

Vanta is on a mission to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. As the Senior Manager, Strategic Customer Success, you will lead a team of experienced CSMs supporting Vanta’s largest, most complex customers. You will be accountable for driving measurable customer outcomes, retention, and long-term partnership value — while building a high-performing team that operates with clarity, consistency, and strategic focus.

A Day in the Life

Your day will be dynamic and multifaceted. You will start by reviewing key performance indicators (KPIs) for your team's portfolio, identifying potential risks and opportunities. You'll then spend time coaching individual CSMs, providing guidance on complex customer engagements and GRC challenges. A significant portion of your day will be dedicated to strategic planning, working with cross-functional teams to improve Vanta's upmarket success motion. You will also participate in executive-level customer conversations, representing the voice of strategic customers and influencing product roadmap decisions. Finally, you'll address any escalations, providing clarity and support to your team.

Why Remote U.S.?

Vanta embraces remote work to attract top talent from across the United States. A remote U.S. location allows us to tap into a diverse pool of experienced Customer Success leaders who can bring unique perspectives and skills to our team. This also provides flexibility and work-life balance for our employees, enabling them to thrive both personally and professionally. By being remote, you'll have the opportunity to build and lead a team without geographical limitations.

Career Path

The Senior Manager, Strategic Customer Success role provides a clear path for career advancement within Vanta. Successful candidates can progress to Director-level positions, leading larger teams and taking on broader strategic responsibilities. Opportunities also exist to move into other leadership roles within Customer Success, Sales, or Product Management. Vanta is committed to providing its employees with the resources and support they need to grow and develop their careers.

Salary & Benefits

Vanta offers a competitive salary and benefits package commensurate with experience and qualifications. The salary range for this role typically falls between $140,000 and $220,000 annually. In addition to base salary, Vanta provides a comprehensive benefits package, including:

• Comprehensive health, dental, and vision insurance
• Unlimited paid time off
• Paid parental leave
• Professional development budget
• Wellness and fitness benefits
• Home office stipend
• 401(k) plan
• Generous employee referral program
• Company-sponsored events and team-building activities

Security Culture

At Vanta, security is not just a product; it's a core value. We foster a security-conscious culture where every employee is responsible for protecting our customers' data and ensuring the integrity of our systems. We provide regular security training and awareness programs to keep our employees informed about the latest threats and best practices. We also encourage open communication and collaboration on security matters, creating a safe and supportive environment for reporting vulnerabilities and sharing security insights.

How to Apply

To apply for the Senior Manager, Strategic Customer Success role, please submit your resume and cover letter through the Vanta careers page. In your cover letter, highlight your relevant experience, skills, and qualifications, and explain why you are a good fit for Vanta. Be sure to emphasize your leadership experience, GRC knowledge, and customer success expertise. We encourage you to showcase specific examples of how you have driven customer outcomes, built high-performing teams, and influenced cross-functional initiatives.

Frequently Asked Questions (FAQ)

1. What is Vanta's mission? Vanta's mission is to help businesses earn and prove trust by providing a platform for continuous security monitoring and verification.
2. What are the key responsibilities of the Senior Manager, Strategic Customer Success? The Senior Manager is responsible for leading a team of CSMs, driving customer outcomes, defining success strategies, and influencing cross-functional initiatives.
3. What qualifications are required for this role? The ideal candidate will have experience leading customer success teams, a strong understanding of GRC frameworks, and excellent communication and problem-solving skills.
4. What is the salary range for this role? The salary range typically falls between $140,000 and $220,000 annually, depending on experience and qualifications.
5. What benefits does Vanta offer? Vanta offers a comprehensive benefits package, including health insurance, unlimited PTO, paid parental leave, and a professional development budget.
6. What is Vanta's work culture like? Vanta fosters a collaborative, supportive, and security-conscious work environment.
7. What opportunities for career growth are available at Vanta? Vanta provides opportunities for advancement within Customer Success, Sales, and Product Management.
8. How does Vanta support remote employees? Vanta provides a home office stipend, flexible work arrangements, and access to cutting-edge technology and tools.
9. What GRC frameworks are relevant to this role? Relevant frameworks include SOC 2, ISO 27001, HIPAA, and GDPR.
10. What is the interview process like? The interview process typically involves multiple rounds of interviews with hiring managers, team members, and executives.

Vanta is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.