Sr. Manager, Account Management, Enterprise at Vanta

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Role Overview

As the Senior Manager, Enterprise Account Management, you will lead the founding team of Enterprise Account Managers responsible for nurturing, retaining and growing our largest customers among Vanta’s rapidly growing customer base. You will hire and develop a high performing team of AMs who are customer value focused and results driven.

You will be responsible for contributing to the design of our upmarket Account Management strategy, developing a repeatable methodology to consistently exceed retention and expansion goals by inspiring customers to use Vanta as the foundation of their modern GRC program. Partnering closely with Customer Success, Product, Marketing and Operations leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our upmarket strategy.

A Day in the Life

Here’s a glimpse into what a typical day might look like for a Senior Manager, Enterprise Account Management at Vanta:

• Morning: Start your day by reviewing key performance indicators (KPIs) for your team, such as expansion pipeline generation, win rates, and retention rates.
• Meetings: Engage in strategic discussions with cross-functional teams like Product, Marketing, and Sales to align on customer needs and strategic initiatives.
• Team Coaching: Conduct one-on-one coaching sessions with your Account Managers to help them develop their skills, strategize on account plans, and manage challenging customer situations.
• Customer Engagement: Participate in executive business reviews (EBRs) with key enterprise customers to discuss their business goals, showcase the value of Vanta, and identify opportunities for expansion.
• Forecasting: Collaborate with the revenue operations team to refine and deliver accurate weekly forecasts for both retention and expansion performance.
• Enablement Programs: Work on designing and refining enablement programs to ensure your team members are up-to-date on Vanta's products, the cybersecurity landscape, and effective sales techniques.
• Problem Solving: Address and resolve any escalations or issues raised by customers or your team members, working closely with relevant internal teams to find solutions.
• Strategy: Dedicate time to contributing to the overall upmarket Account Management strategy, identifying areas for improvement and innovation.

Why Remote?

Vanta embraces a remote-first culture, recognizing the benefits of a distributed workforce. Working remotely allows our team members to have greater flexibility and autonomy, leading to improved work-life balance and increased productivity. We believe that talent is everywhere, and a remote work environment enables us to attract and retain the best individuals, regardless of their location.

Career Path

The Senior Manager, Enterprise Account Management role offers significant opportunities for career advancement within Vanta. Successful individuals in this role can progress to:

• Director of Account Management
• Senior Director of Customer Success
• VP of Customer Success

Salary & Benefits

Vanta offers a competitive salary and benefits package. The salary range for this position is $140,000-$220,000 annually. Our comprehensive benefits package includes:

• Comprehensive health, dental, and vision insurance
• Unlimited vacation policy
• Paid parental leave
• Professional development budget
• Wellness benefits
• Remote work flexibility
• 401k plan with employer match

Security Culture at Vanta

Security is at the core of everything we do at Vanta. We foster a culture of security awareness and responsibility across all teams. We encourage continuous learning and improvement, ensuring that our employees are equipped to protect our customers' data and maintain their trust.

How to Apply

If you are a passionate and experienced leader with a proven track record in account management, we encourage you to apply! Please submit your resume and a cover letter outlining your qualifications and why you are interested in joining Vanta.

FAQ

1. What is Vanta?

   Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security posture.

2. What does an Enterprise Account Manager do?

   Enterprise Account Managers are responsible for nurturing, retaining, and growing Vanta's largest customers.

3. What skills are needed to succeed in this role?

   Strong leadership, communication, and problem-solving skills are essential. Experience in account management, sales, and customer success is also important.

4. What is the company culture like?

   Vanta has a kind and talented team, and fosters a collaborative and supportive work environment.

5. What are the benefits of working remotely at Vanta?

   Remote work offers flexibility, autonomy, and improved work-life balance.

6. What opportunities for career growth are there at Vanta?

   Successful individuals in this role can progress to Director, Senior Director, or VP levels within the Customer Success organization.

7. What is the salary range for this position?

   The salary range is $140,000-$220,000 annually.

8. What kind of security experience is required?

   While some team members have prior security experience, it is not required to be successful at Vanta.

9. How does Vanta support employee development?

   Vanta offers a professional development budget and encourages continuous learning and improvement.

10. What is Vanta's approach to diversity and inclusion?

    Vanta is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.