Role Overview

The Associate Account Manager - AMER role at Veriff is pivotal in supporting North American clients with global reach. As the primary point of contact, you'll guide customers through integrations, scaling, adoption, product expansion, and ultimate success. Acting as a trusted advisor, you'll ensure they extract maximum value from our identity verification solutions while spotting opportunities for cross-selling and up-selling to hit revenue goals. This position demands strong relationship-building skills, a deep understanding of client needs, and the ability to deliver solutions that foster long-term partnerships. Veriff's mission to protect honest people online starts with teams like ours—dynamic, innovative, and collaborative.

In this role, you'll thrive in a remote USA environment, leveraging meticulous research, cross-team collaboration, and data-driven strategies to maximize key accounts. Whether resolving escalations or driving net dollar retention, you'll play a central role in Veriff's growth trajectory as a global scaleup in the IDV/IDVaaS space.

Key Responsibilities

• Develop trust and long-lasting relationships with customers across the AMER region.
• Ensure sustained growth and optimal product utilization within our customer base.
• Gain a thorough understanding of customer needs, pain points, and business objectives.
• Expand existing relationships by continuously proposing value-added solutions.
• Serve as the vital communication bridge between customers and internal teams like sales, support, and product.
• Guarantee timely delivery of Veriff services tailored to customer requirements.
• Proactively resolve issues, handle complaints, and manage escalations to uphold trust.
• Communicate initiative progress transparently to internal and external stakeholders.
• Assist with complex customer requests and high-impact escalations.
• Support full customer lifecycle from integration to scaling and expansion.
• Identify and pursue cross-sell/upsell opportunities to meet revenue targets.
• Conduct data-driven performance assessments using analytical tools.
• Partner with Account Executives, Solutions Engineers, and Product Teams for adoption and feedback loops.

These responsibilities position you at the heart of Veriff's customer success engine, directly impacting our global presence and brand trust.

Qualifications

To excel as an Associate Account Manager at Veriff, you need:

• 3+ years as a CSM/AM in SaaS, with a focus on customer lifecycle management.
• Proven quota attainment and glowing customer feedback history.
• Success in driving product utilization and net dollar retention through client partnerships.
• Expertise in analytical tools for data-driven insights and performance optimization.
• Cross-functional experience with sales, engineering, support, and product teams.
• Strong relationship-building and advisory skills.
• Excellent communication for stakeholder updates and issue resolution.

You're an ideal fit if you've worked in global scaleups or the IDV/IDVaaS industry, bringing specialized knowledge to our mission.

Salary & Benefits

Earn a competitive base salary of $60,000 - $94,000 USD per year plus commission, based on experience and market data. Veriff offers a comprehensive benefits package including health insurance, 401(k) matching, unlimited PTO, stock options, home office stipends, professional development, mental health support, parental leave, and more. This remote USA role provides flexibility and growth in a thriving fintech environment.

Why Join Veriff?

Veriff is more than a company—it's a movement to build a trustworthy digital world. Our GTM Division fuels customer growth with innovative, research-backed strategies and unwavering collaboration. As an Associate Account Manager - AMER, you'll enjoy:

• Remote USA work with global impact.
• Career acceleration in SaaS and identity verification.
• A culture of trust, innovation, and customer obsession.
• Opportunities to influence product roadmaps via customer feedback.
• High-growth scaleup environment with equity and bonuses.

Veriff protects honest people online, and your role ensures businesses worldwide can trust our solutions. Join a team that's redefining digital identity verification.

With a focus on work-life balance, continuous learning, and meaningful impact, Veriff stands out as a top employer for account management careers in the USA.

How to Apply

Ready to elevate your career? Submit your resume and a cover letter highlighting your SaaS experience and customer success achievements. Our hiring process includes an initial screening, skills assessment, and interviews with the AMER team. We value diversity and encourage applications from all qualified candidates. Apply now to secure your spot in Veriff's future!