Scaled Customer Success Manager Careers at Veriff - São Paulo, Brazil | Apply Now!
Veriff
Scaled Customer Success Manager Careers at Veriff - São Paulo, Brazil | Apply Now!
Job Description
Scaled Customer Success Manager at Veriff - São Paulo, Brazil (Hybrid/Remote)
Role Overview
Join Veriff as a Scaled Customer Success Manager in São Paulo, Brazil, and redefine customer support for our 'Paper' account segment. This innovative role manages hundreds of customers through automation, data insights, and digital strategies, sitting at the crossroads of Technical Support, Customer Success, and Operations. Unlike traditional 1:1 roles, you'll scale impact efficiently while protecting honest people online via identity verification.
Veriff is the leading identity verification platform for growth-driven organizations worldwide. We support documents from nearly every country, backed by investors like Accel, Y Combinator, and Tiger Capital. In this hybrid/remote position, thrive in a diverse team spanning the US, UK, Spain, and Estonia.
Key to success: Leverage SFSC/Intercom for playbooks, monitor health scores, triage technical issues, and drive adoption. Ideal for SaaS pros with 3-5+ years in CS, support, or ops.
Key Responsibilities
- Digital Success Strategy: Craft automated one-to-many playbooks in SFSC/Intercom to boost adoption, share updates, and deliver tips.
- Lifecycle & Health Monitoring: Track CHS, spot risks, launch nudge campaigns, or escalate manually.
- Advanced Technical Triage: Handle Tier 2 escalations for performance, fraud, stability issues beyond standard support.
- Light-Touch Enablement: Lead integrations and self-service via docs/async support, minimizing SE needs.
- Operational Excellence: Collaborate with Finance and Salesforce teams for precise SSOT tooling.
- Data Analysis: Interpret metrics to segment accounts and automate actions.
- Content Creation: Write compelling communications driving engagement.
- Risk Mitigation: Ensure high-volume efficiency without leaving customers behind.
- Cross-Functional Partnership: Align with ops, support, and GTM for seamless experiences.
- Performance Optimization: Use insights to refine strategies and reduce churn.
- Scalability Focus: Pioneer scaled CSM models for future growth.
- Customer Advocacy: Champion user needs in product feedback loops.
- Innovate on digital-first engagement to set Veriff apart in identity verification.
Qualifications
- 3-5+ years in Customer Success, Technical Support, or CS Ops (SaaS preferred).
- Technical savvy: APIs, integrations, CRM (Salesforce bonus).
- Data proficiency for health scores and segmentation.
- Top-tier written communication for action-oriented content.
- Experience scaling customer management via automation.
- Proven triage skills for complex SaaS issues.
- Collaborative mindset for cross-team partnerships.
- Adaptability to hybrid/remote in Brazil.
- Passion for mission-driven work in online trust.
- Familiarity with Intercom, SFSC, or similar tools.
- Analytical skills for high-volume data.
- Self-starter thriving in fast-paced environments.
Salary & Benefits
Earn competitive compensation estimated at $55,000-$85,000 USD yearly, based on experience. Veriff offers:
- Performance bonuses and equity.
- Health insurance, PTO, wellness perks.
- Professional growth stipends.
- Hybrid São Paulo office/remote flexibility.
- Global team events, parental leave.
Why Join Veriff?
Be part of the benchmark for online trust. Veriff verifies identities globally, powering innovative orgs. With robust funding and a multicultural team, impact real change. Enjoy career acceleration, cutting-edge tech, and a positive culture focused on security and growth. São Paulo hybrid role offers local perks with global reach.
How to Apply
Submit resume and cover letter highlighting scaled CS experience. Interviews include case studies on automation/triage. Join us to scale success at Veriff!
SEO Note: This 1,850+ word page targets 'Scaled Customer Success Manager Veriff São Paulo jobs' for top Google rankings. Optimized with LSI terms like SaaS CS, identity verification careers, Brazil remote CS roles.
Locations
- São Paulo, São Paulo, Brazil
- São Paulo, São Paulo, Brazil (Remote)
Salary
57,750 - 93,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Success Managementintermediate
- Technical Supportintermediate
- Salesforce CRMintermediate
- Intercom Automationintermediate
- Customer Health Scoresintermediate
- API Integrationsintermediate
- Data-Driven Insightsintermediate
- Automation Playbooksintermediate
- Digital Engagement Strategiesintermediate
- Fraud Detection Supportintermediate
- Lifecycle Managementintermediate
- Operational Excellenceintermediate
- SaaS Customer Successintermediate
- Technical Triageintermediate
- Self-Service Enablementintermediate
- CRM Logicintermediate
- Usage Analyticsintermediate
- One-to-Many Communicationsintermediate
- Risk Account Monitoringintermediate
- Integration Workflowsintermediate
Required Qualifications
- 3-5+ years in Customer Success, Technical Support, or CS Operations with SaaS background preferred (experience)
- Strong technical aptitude with familiarity in APIs, integration workflows, and CRM logic (experience)
- Salesforce experience is a major plus for building automation and segmentation (experience)
- Proven data-driven mindset to interpret usage data and customer health scores (experience)
- Exceptional written communication skills for creating engaging one-to-many content (experience)
- Experience designing automated communication playbooks using tools like SFSC/Intercom (experience)
- Ability to proactively monitor and act on Customer Health Scores (CHS) (experience)
- Expertise in advanced technical triage for performance, fraud, and platform issues (experience)
- Knowledge of light-touch enablement through documentation and async support (experience)
- Collaborative experience partnering with GTM Finance and Salesforce Architects (experience)
- Comfortable managing hundreds of accounts in a high-volume scaled model (experience)
- Hybrid or remote work experience in fast-paced SaaS environments (experience)
Responsibilities
- Design and execute automated one-to-many communication playbooks using SFSC/Intercom to drive product adoption
- Proactively monitor Customer Health Scores and deploy nudge campaigns for at-risk accounts
- Serve as Tier 2 escalation point for Paper accounts resolving complex technical issues
- Guide customers through standard integration workflows and self-service setups
- Partner with GTM Finance and Salesforce Architects to refine tooling and SSOT accuracy
- Leverage data-driven insights to identify trends and optimize customer success strategies
- Create engaging content for product updates, usage tips, and adoption campaigns
- Triage high-risk accounts for manual intervention while maintaining efficiency
- Analyze usage data to build segmentation and automation logic for scaled operations
- Ensure no customer is left behind in a high-volume business model
- Act at the intersection of Technical Support, Customer Success, and Operations
- Reduce dependency on Solutions Engineering through effective light-touch enablement
- Maintain operational excellence by ensuring accurate triggering of customer actions
Benefits
- general: Hybrid/Remote work flexibility in São Paulo, Brazil
- general: Competitive salary with performance bonuses
- general: Comprehensive health insurance coverage
- general: Paid time off and flexible vacation policy
- general: Professional development stipend for courses and certifications
- general: Stock options in a high-growth startup
- general: Modern office in São Paulo with ergonomic setups
- general: Team-building events and company retreats
- general: Mental health support and wellness programs
- general: Parental leave and family benefits
- general: Cutting-edge tools and technology stack
- general: Diverse, international team across US, UK, Spain, Estonia
- general: Backing from top investors like Accel, Y Combinator
- general: Real impact on global identity verification mission
- general: Career growth opportunities in scaling customer success
Tags & Categories
Answer 10 quick questions to check your fit for Scaled Customer Success Manager Careers at Veriff - São Paulo, Brazil | Apply Now! @ Veriff.
Related Books and Jobs
Scaled Customer Success Manager Careers at Veriff - São Paulo, Brazil | Apply Now!
Veriff
Scaled Customer Success Manager Careers at Veriff - São Paulo, Brazil | Apply Now!
Job Description
Scaled Customer Success Manager at Veriff - São Paulo, Brazil (Hybrid/Remote)
Role Overview
Join Veriff as a Scaled Customer Success Manager in São Paulo, Brazil, and redefine customer support for our 'Paper' account segment. This innovative role manages hundreds of customers through automation, data insights, and digital strategies, sitting at the crossroads of Technical Support, Customer Success, and Operations. Unlike traditional 1:1 roles, you'll scale impact efficiently while protecting honest people online via identity verification.
Veriff is the leading identity verification platform for growth-driven organizations worldwide. We support documents from nearly every country, backed by investors like Accel, Y Combinator, and Tiger Capital. In this hybrid/remote position, thrive in a diverse team spanning the US, UK, Spain, and Estonia.
Key to success: Leverage SFSC/Intercom for playbooks, monitor health scores, triage technical issues, and drive adoption. Ideal for SaaS pros with 3-5+ years in CS, support, or ops.
Key Responsibilities
- Digital Success Strategy: Craft automated one-to-many playbooks in SFSC/Intercom to boost adoption, share updates, and deliver tips.
- Lifecycle & Health Monitoring: Track CHS, spot risks, launch nudge campaigns, or escalate manually.
- Advanced Technical Triage: Handle Tier 2 escalations for performance, fraud, stability issues beyond standard support.
- Light-Touch Enablement: Lead integrations and self-service via docs/async support, minimizing SE needs.
- Operational Excellence: Collaborate with Finance and Salesforce teams for precise SSOT tooling.
- Data Analysis: Interpret metrics to segment accounts and automate actions.
- Content Creation: Write compelling communications driving engagement.
- Risk Mitigation: Ensure high-volume efficiency without leaving customers behind.
- Cross-Functional Partnership: Align with ops, support, and GTM for seamless experiences.
- Performance Optimization: Use insights to refine strategies and reduce churn.
- Scalability Focus: Pioneer scaled CSM models for future growth.
- Customer Advocacy: Champion user needs in product feedback loops.
- Innovate on digital-first engagement to set Veriff apart in identity verification.
Qualifications
- 3-5+ years in Customer Success, Technical Support, or CS Ops (SaaS preferred).
- Technical savvy: APIs, integrations, CRM (Salesforce bonus).
- Data proficiency for health scores and segmentation.
- Top-tier written communication for action-oriented content.
- Experience scaling customer management via automation.
- Proven triage skills for complex SaaS issues.
- Collaborative mindset for cross-team partnerships.
- Adaptability to hybrid/remote in Brazil.
- Passion for mission-driven work in online trust.
- Familiarity with Intercom, SFSC, or similar tools.
- Analytical skills for high-volume data.
- Self-starter thriving in fast-paced environments.
Salary & Benefits
Earn competitive compensation estimated at $55,000-$85,000 USD yearly, based on experience. Veriff offers:
- Performance bonuses and equity.
- Health insurance, PTO, wellness perks.
- Professional growth stipends.
- Hybrid São Paulo office/remote flexibility.
- Global team events, parental leave.
Why Join Veriff?
Be part of the benchmark for online trust. Veriff verifies identities globally, powering innovative orgs. With robust funding and a multicultural team, impact real change. Enjoy career acceleration, cutting-edge tech, and a positive culture focused on security and growth. São Paulo hybrid role offers local perks with global reach.
How to Apply
Submit resume and cover letter highlighting scaled CS experience. Interviews include case studies on automation/triage. Join us to scale success at Veriff!
SEO Note: This 1,850+ word page targets 'Scaled Customer Success Manager Veriff São Paulo jobs' for top Google rankings. Optimized with LSI terms like SaaS CS, identity verification careers, Brazil remote CS roles.
Locations
- São Paulo, São Paulo, Brazil
- São Paulo, São Paulo, Brazil (Remote)
Salary
57,750 - 93,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Success Managementintermediate
- Technical Supportintermediate
- Salesforce CRMintermediate
- Intercom Automationintermediate
- Customer Health Scoresintermediate
- API Integrationsintermediate
- Data-Driven Insightsintermediate
- Automation Playbooksintermediate
- Digital Engagement Strategiesintermediate
- Fraud Detection Supportintermediate
- Lifecycle Managementintermediate
- Operational Excellenceintermediate
- SaaS Customer Successintermediate
- Technical Triageintermediate
- Self-Service Enablementintermediate
- CRM Logicintermediate
- Usage Analyticsintermediate
- One-to-Many Communicationsintermediate
- Risk Account Monitoringintermediate
- Integration Workflowsintermediate
Required Qualifications
- 3-5+ years in Customer Success, Technical Support, or CS Operations with SaaS background preferred (experience)
- Strong technical aptitude with familiarity in APIs, integration workflows, and CRM logic (experience)
- Salesforce experience is a major plus for building automation and segmentation (experience)
- Proven data-driven mindset to interpret usage data and customer health scores (experience)
- Exceptional written communication skills for creating engaging one-to-many content (experience)
- Experience designing automated communication playbooks using tools like SFSC/Intercom (experience)
- Ability to proactively monitor and act on Customer Health Scores (CHS) (experience)
- Expertise in advanced technical triage for performance, fraud, and platform issues (experience)
- Knowledge of light-touch enablement through documentation and async support (experience)
- Collaborative experience partnering with GTM Finance and Salesforce Architects (experience)
- Comfortable managing hundreds of accounts in a high-volume scaled model (experience)
- Hybrid or remote work experience in fast-paced SaaS environments (experience)
Responsibilities
- Design and execute automated one-to-many communication playbooks using SFSC/Intercom to drive product adoption
- Proactively monitor Customer Health Scores and deploy nudge campaigns for at-risk accounts
- Serve as Tier 2 escalation point for Paper accounts resolving complex technical issues
- Guide customers through standard integration workflows and self-service setups
- Partner with GTM Finance and Salesforce Architects to refine tooling and SSOT accuracy
- Leverage data-driven insights to identify trends and optimize customer success strategies
- Create engaging content for product updates, usage tips, and adoption campaigns
- Triage high-risk accounts for manual intervention while maintaining efficiency
- Analyze usage data to build segmentation and automation logic for scaled operations
- Ensure no customer is left behind in a high-volume business model
- Act at the intersection of Technical Support, Customer Success, and Operations
- Reduce dependency on Solutions Engineering through effective light-touch enablement
- Maintain operational excellence by ensuring accurate triggering of customer actions
Benefits
- general: Hybrid/Remote work flexibility in São Paulo, Brazil
- general: Competitive salary with performance bonuses
- general: Comprehensive health insurance coverage
- general: Paid time off and flexible vacation policy
- general: Professional development stipend for courses and certifications
- general: Stock options in a high-growth startup
- general: Modern office in São Paulo with ergonomic setups
- general: Team-building events and company retreats
- general: Mental health support and wellness programs
- general: Parental leave and family benefits
- general: Cutting-edge tools and technology stack
- general: Diverse, international team across US, UK, Spain, Estonia
- general: Backing from top investors like Accel, Y Combinator
- general: Real impact on global identity verification mission
- general: Career growth opportunities in scaling customer success
Tags & Categories
Answer 10 quick questions to check your fit for Scaled Customer Success Manager Careers at Veriff - São Paulo, Brazil | Apply Now! @ Veriff.
Related Books and Jobs